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Great so far!
What do you like best about the product?
The software is great. No issues there. Does exactly what you expect of it and is very intuitive to navigate and constantly being improved (with good notice of updates/availability). Everyone I've talked with in the company has done an outstanding job with customer service too!
What do you dislike about the product?
Honestly, can't think of anything. There are some features/integrations that I would like to see but their roadmap shows it's already on the way!
What problems is the product solving and how is that benefiting you?
I needed a secure, reliable to way to manage my clients workstations. NinjaOne does that and way more to include helping with automatic backups and ticketing.
Good Cloud-based application management and patching
What do you like best about the product?
The ability to remotely patch and manage devices
What do you dislike about the product?
It feels like it needs a little more polish. It could be further developed to allow for more intricate controls.
What problems is the product solving and how is that benefiting you?
We had so many remote workers and our prior solutions to patch and manage devices and applications wasn't cutting it.
Very stable and user friendly
What do you like best about the product?
the UI simplicity and os patching that works very well
What do you dislike about the product?
lack of some advanced reporting capabilities and limited 3rd party software management
What problems is the product solving and how is that benefiting you?
Increased management capabilities and reduced loss of time
It is very easy to use. Even for a person who doesn't have a lot of experience.
What do you like best about the product?
Windows patching and 3rd party patching works like a charm. The overview is clear. It's easy to find the things you want to do and easy to use, even for someone who doesn't have a lot of experience. Also, the reports look very nice and can't directly be sent to the customers.
What do you dislike about the product?
The Dashboard is a standard dashboard. It would be nice if this would be adjustable or you could create your own dashboard so that you can fine-tune it to your needs.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed for us the patching. It's easier to keep everything up to date and it saves us a lot of time so they can work on other things.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Recommendations to others considering the product:
Check beforehand what you are looking for and let them show you how it works within ninja.
NinjaOne as Updating Hero for our Endpoints/Servers
What do you like best about the product?
The range of options that you have for managing and updating endpoints.
What do you dislike about the product?
we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update.
What problems is the product solving and how is that benefiting you?
We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and updating 3rd party software.
We don't need to contact our end users anymore for updating their systems and software.
We don't need to contact our end users anymore for updating their systems and software.
Excellent endpoint remote management service.
What do you like best about the product?
Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
What do you dislike about the product?
The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can improve.
What problems is the product solving and how is that benefiting you?
With all end-users working remotely now (we even gave them their desktop computers to take with them) and continuously refreshing hardware to laptops (instead of desktops), having NinjaOne has been a HUGE improvement in our infrastructure management capabilities.
Formula Ninja
What do you like best about the product?
What’s the formula for rapid uptake of an RMM ? A clean simple and intuitive interface, easy to navigate to help train team members and get them up to speed to maximise the benefits of the product sooner rather than later.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
What do you dislike about the product?
Still so much to learn, there’s plenty under the hood to leverage the full benefit, it feels like we are still scratching the surface.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
What problems is the product solving and how is that benefiting you?
With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allows us to fix the computers remotely without disrupting our end users, Ninja fits the bill!
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
The best Remoting, Patching, and Asset Management Tool out their.
What do you like best about the product?
The remoting tools are quick and easy to use. Patching is easy and scheduling reboots makes things easy to keep endpoint up-to-date.
What do you dislike about the product?
I have not complaints about NinjaOne and their customer support agents are easy to work with.
What problems is the product solving and how is that benefiting you?
Quick remote access to endpoints for a lone-wolf IT Person covering multiple locations.
NinjaOne, the better MSP Tool
What do you like best about the product?
Total easy to integrate and use. You get a fast overview of all your Customers (Tenants). We have a Single Point of contact for the customer Managed. Monitoring, Remote Management Tool, Logging, Inventory (Hardware & Software) in OnePlace.
What do you dislike about the product?
Some features are only useable as Ninja Admin, but I know there are change the permission option in the future that we can select the permissions in deeper detail. Last point is, that i miss a graph overview about all customers like a ring as example.
What problems is the product solving and how is that benefiting you?
We have integrated the Sophos AV status in Ninja and we have easily updated all Servers and Clients with Windows and 3rd Party Applications. Now we saved time with NinjaOne opposite our old MSP tool.
Well designed and supported
What do you like best about the product?
Scripting engine. Easy to work with, robust, and quick. All my powershell scripts have run without issue and the ability to tie scripts into the Ninja platform to read and write information is tremendous.
What do you dislike about the product?
Would like the ability to favorite a customer's location like I do the customer. Also, schedule scripts that run pre and post-patch and software updates.
What problems is the product solving and how is that benefiting you?
Automating a lot of the work that is done by hand right now. Getting a better insight into the overall status/health of our environment. So far have been automating many of the manual tasks done before without issue.
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