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Ninja RMM: fast, responsive, reliable.
What do you like best about the product?
Short lines of communication and fast decision‑making. In addition, it is a good product that is developing rapidly.
What do you dislike about the product?
I can’t think of anything at the moment.
What problems is the product solving and how is that benefiting you?
Remote Linux support on devices all across the globe.
Easy-to-Use Centralized Device Management That Saves Time
What do you like best about the product?
I like how easy NinjaOne is to use and how it centralizes device management in one place. It streamlines workflows, improves efficiency, and saves time thanks to its automation and remote access features, making day-to-day management much more straightforward.
What do you dislike about the product?
Some features take a little time to learn at first, and a few of the more advanced configuration are a bit hidden.
What problems is the product solving and how is that benefiting you?
NinjaOne simplifies IT management by bringing monitoring, maintenance, and support into one centralized platform. This cuts down on manual work, speeds up response times, and helps keep systems running smoothly with less downtime.
Seamless Background IT Remediations Without Disrupting Users
What do you like best about the product?
The ability to use background tools for IT remediations without impacting users.
What do you dislike about the product?
The service can sometimes get stuck and the endpoint will report into Ninja as offline, even though it is online.
What problems is the product solving and how is that benefiting you?
It can automatically roll out updates and patching, which reduces how much time I have to spend on it.
User-Friendly, Reliable RMM
What do you like best about the product?
NinjaOne is an extremely user-friendly platform with a clean, intuitive UI. We use it heavily every day for RMM and patch management, and it consistently proves to be reliable and efficient.
Its integration with SentinelOne runs very smoothly, which makes endpoint security management much easier. On top of that, the NinjaOne support team is excellent—whenever we have questions or need assistance, they respond quickly and handle everything professionally.
Its integration with SentinelOne runs very smoothly, which makes endpoint security management much easier. On top of that, the NinjaOne support team is excellent—whenever we have questions or need assistance, they respond quickly and handle everything professionally.
What do you dislike about the product?
The pricing can feel a bit high, especially when you scale the platform across more endpoints. Still, the value you get in usability, reliability, and support largely justifies the cost.
What problems is the product solving and how is that benefiting you?
NinjaOne significantly reduces manual work by automating routine IT tasks such as patch management, monitoring, and remediation.
Great tool for managing windows machines remotely
What do you like best about the product?
The customization options feel nearly limitless.
What do you dislike about the product?
It’s missing best practices and clear guides or scripts for standard workflows and common practices.
What problems is the product solving and how is that benefiting you?
Patching third-party software on client machines, as well as Windows updates on servers.
Makes Daily Work Easier with Remote Updates and Hardware Insights
What do you like best about the product?
It makes daily work easier. It downloads updates and allows to view hardware information remotely.
What do you dislike about the product?
Remote software installation is a bit complicated.
What problems is the product solving and how is that benefiting you?
Our company pays great attention to vulnerability management. Ninja is a great help in this by downloading and installing updates.
Reliable Remote Script Execution Over the Internet
What do you like best about the product?
It's good, that I can run scripts remotely and it works not only if the machine is connected to the company network, but also if it's connected only to the internet.
What do you dislike about the product?
Fortunately doesn't pop anything in my mind.
What problems is the product solving and how is that benefiting you?
For me easier to implement a setup or a script, than with the GPO Management.
One-Click Software Updates Made Easy
What do you like best about the product?
Update all Software on a Host with one click
What do you dislike about the product?
At the Moment there is nothing what i dislike
What problems is the product solving and how is that benefiting you?
To patch all Host with actually Software Updates and to see how is the Update Status of the installed Software
Great, customizable and dependable RMM solution
What do you like best about the product?
The mobile MDM solution that includes phone remote supports (viewing and controlling on Android, viewing only on IOS).
What do you dislike about the product?
Did have some trouble configuring backups to use local storage. Once it was configured though it never broke, so not really a negative in my opinion.
What problems is the product solving and how is that benefiting you?
Good API access, customizing tickets and workflows, Script deployment and it's extending our techs abilities.
All-in-One Remote Monitoring with Strong Automation and Support
What do you like best about the product?
combining remote monitoring, patch management, and backup in a single intuitive interface. This reduces the need for multiple tools and keeps workflows streamlined. Its strong automation features help IT teams handle routine tasks efficiently with minimal manual effort, while maintaining fast performance and clear endpoint visibility. Additionally, its reliable customer support and smooth onboarding process make it a practical choice for teams of any size.
What do you dislike about the product?
One downside of NinjaOne is that its reporting features can feel somewhat limited or less customizable compared to more advanced enterprise tools. Some users also find the pricing a bit high as they scale, especially for smaller teams. While the platform is easy to use, deeper customization and advanced configurations can be restrictive. Additionally, certain integrations and features may not be as extensive as those offered by more mature competitors.
What problems is the product solving and how is that benefiting you?
NinjaOne mainly solves the problem of fragmented and complex IT management by bringing monitoring, patching, automation, and support into one unified platform. This eliminates the need for multiple tools and gives full visibility over all devices, helping teams detect and fix issues faster.
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