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Great product that leaves competitors looking like software from the 90's
What do you like best about the product?
The range of features integrated into NinjaRMM are extensive, for example I have just set up Netflow on my firewall and pointed it to my NinjaRMM NMS, now I can view traffic flow and statistics from anywhere.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
What do you dislike about the product?
Lack of Linux agent, but apparently it will be released early next year.
What problems is the product solving and how is that benefiting you?
Updates are now simple to manage, updates can be done without even logging into the server.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Recommendations to others considering the product:
NMS takes a bit of time to detect Syslog and Netflow traffic, give it time :)
Easy to Use/Implement
What do you like best about the product?
The ease of cheeking on computer health and update sand/or rebootts within one dashboards is also nice . The reports that you are able to run with this software is so great, nice to provide a client iwth an audit log of machinate I am caring foor.
What do you dislike about the product?
The only feature that is a little tunfavorale is when the ninja agent is taken off the Webroot will not automatically be removed from a computer when the ninja agent is.They were sold as a duo product but can be a pain to remove.
What problems is the product solving and how is that benefiting you?
Its a great product that has many auditing, reporting, and alerting features. If there is a data disaster or even like potential of one it will let you know that it detects something
NinjaRMM - Great Product, easy to use
What do you like best about the product?
NinjaRMM is easy to setup, easy to use and easy to get quick help when needed
What do you dislike about the product?
so far there is nothing that I dislike. I have used the product for about 3 months now.
What problems is the product solving and how is that benefiting you?
I am using NinjaRMM for Patch management, Software management, Remote Connection.
Easy to Use, Makes My Life Easier! Bot just for MSPs!
What do you like best about the product?
As a 1 man IT Department supporting over 100 users at multiple locations, Ninja has been a huge help in providing a single pane of glass management for our endpoints, simplifying AV with webroot being integrated, and giving us the ability to gain remote access to and from anywhere.
What do you dislike about the product?
Was a little difficult to navigate at first. I wish there was support for OEM patches/drivers, like Dell, Lenovo, etc.
What problems is the product solving and how is that benefiting you?
Remote access, especially for people on the road or working from home. Better monitoring allows us to be proactive. Was able to ditch our WSUS server and overall patch performance greatly improved.
Converted our long time break-fix shop into an MSP
What do you like best about the product?
Ease of use and team-viewer integration.
What do you dislike about the product?
We have been really happen with Ninja and they have been prompt to address all of our questions and concerns.
What problems is the product solving and how is that benefiting you?
Before using Ninja we weren't using an RMM. It has helped us greatly streamline our troubleshooting and gives a great platform for other integrations.
Simple and Intuitive
What do you like best about the product?
The way that NinjaRMM displays the status of systems helps me quickly determine what work needs to be done.
What do you dislike about the product?
I would like the NinjaRMM NMS server doesn't have the necessary SNMP MIBS to make connections to enough device types.
What problems is the product solving and how is that benefiting you?
We have been able to manage system updates in a simple and straight forward way.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
We have been able to quickly connect to users when they are having trouble.
We have greatly benefited from the simple dashboard, letting us know the current status of all our systems.
Recommendations to others considering the product:
NinjaRMM is a great product for monitoring managing Windows workstations and servers. It isn't quite ready to be an all encompassing network monitoring tool. They do have great support and they are making definite strides to overcoming their weaknesses.
Great RMM Tool
What do you like best about the product?
I really like the interface and the customer service is really great. I also like that they offer discounts on products I actually use.
What do you dislike about the product?
Sometimes the backend, changing settings and policys I can get lost in. But its mainly my lack of using it.
What problems is the product solving and how is that benefiting you?
Server management, getting notfications of outages, patch management, remote access, system monitoring.
My First Thoughts on Implementing NinjaRMM
What do you like best about the product?
Beginning with the trial of NinjaRMM I was quite impressed with the variety of valuable functionality. The GUI is extremely friendly and provides easy navigation to all functions allowing me to find what I need quickly. The level of support provided is exceptional. I've only experienced a few issues but when submitting tickets for the same, response time is fast, and the technicians/engineers I've worked with are quite knowledgeable and quick to recommend/implement resolutions.
What do you dislike about the product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What problems is the product solving and how is that benefiting you?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most. Integration of the Splashtop application is simple, and very intuitive. From click to connect, Splashtop provides a remote session in mere seconds. Having the confidence I am able to remotely manage all of my systems at the click of a button provides me with the peace of mind I need to perform my job effectively, efficiently, and successfully!
Recommendations to others considering the product:
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
An intuitive user experience
What do you like best about the product?
After having tested out and researched other solutions, NinjaRMM stood out from the rest. Using this tool and navigating through its user interface was a positive experience that other solutions failed to provide.
What do you dislike about the product?
There is not much to dislike, but as someone that likes to customize dashboards, I thought not being able to do so was weird. I get it though, keep things simple!
What problems is the product solving and how is that benefiting you?
Receiving workstation alerts has helped me in doing preventative maintenance.
Recommendations to others considering the product:
Consider the time your daily or weekly maintenance plan is going towards using a solution and ask yourself if the solution is easy to use, but also has all the features you are looking for.
Simple. Effective
What do you like best about the product?
Love the pre-made script library, the integration with Teamviewer. Being able to set custom alerts for each different workflow is great as well
What do you dislike about the product?
Would be great if there was an Asia PAC Support office
What problems is the product solving and how is that benefiting you?
Ninja helps keep us on top of potential PC issues which could affect our uptime
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