We use the solution to monitor the client’s computers and to support computers in small offices.
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Simple tasks are not as easy to implement
What do you like best about the product?
The ease of connecting to remote computers
What do you dislike about the product?
Simple tasks like password resets are relegated to scripts
What problems is the product solving and how is that benefiting you?
It solves access vital information related to end user's machines and Servers as well as remote access.
Better than SolarWinds MSP
What do you like best about the product?
The web interface is clean and easy to understand
What do you dislike about the product?
ping monitoring is severly lacking, windows service checks are unreliable
What problems is the product solving and how is that benefiting you?
it does it's job for the most part
NinjaOne - Great potential
What do you like best about the product?
It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.
What do you dislike about the product?
The extra integration items are somewhat lacking. Such as:
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.
What problems is the product solving and how is that benefiting you?
Problematic Windows patching - Previously used WSUS but that was very hit and miss with many PC's missing out on updates & reporting was not very accurate on what PC's were patched. PC's also had to be on the network to receive updates; a problem for remote users
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Proper RMM support for our technicians - Previously we used Teams calling to provide basic screen sharing & remote access capability. This was quite restrictive for our team as Teams screen sharing was very limited in interaction
Asset visibility & monitoring - We still utilise the PDQ inventory software to help catalogue our PC assets. This however had the issue with devices not reporting when they are off our network. Ninja helped provide visibility with this as it's entirely internet based allowing us to take a two pronged approach to track and manage assets.
Mixed bag but strong modern RMM
What do you like best about the product?
Ninja's remote tools are probably its strongest area. I don't think I've ever had an issue with it connecting. Patching is also greatly improved from our previous product and when a patch fails an actual error is given. Antivirus is also always successfully installed which is an improvement from the previous RMM.
What do you dislike about the product?
The dashboard style inferace looks nice but is lacking in actual information. The devices search has that information but lacks a lot of columns I would find useful. The lack of built in scripting means it doesn't do anything that I couldn't already do in powershell, while not entirely limiting it is rather disappointing as it means automating is limited to a specific machine. Policies and Roles feel backwards. I'd rather that we had a global policy that was overwritten when a organization specific policy conflicted. Instead it feels like I have to make a copy of our current policy just to apply a small change to a single org. The changing installation URL is also frustrating as it makes it impossible to script an agent installation or provide a quick and easy installation link for a customer to simply use. For a customer that has to install multiple agents over a long period time, the only solution is to give them a ninja account and teach them how to install the agent.
What problems is the product solving and how is that benefiting you?
Ninja provides what you'd expect from an RMM.
The experience was great would do it again
What do you like best about the product?
The simplicity and the way the application was easy to use
What do you dislike about the product?
Could not say there was much to complain about
What problems is the product solving and how is that benefiting you?
Remote support since we do so much of it
Extremely user Friendly
What do you like best about the product?
The most helpful thing about NinjaOne is how user friendly it is. I have found it very easy to use and navigate through even when I first started with endpoint management.
What do you dislike about the product?
I think tha the "details" section under each device needs some work, while the information given about the CPU is great, the information given for the Memory is lacking, I can't easily tell the speed of the RAM or the type. Which makes matching customer systems more difficult.
What problems is the product solving and how is that benefiting you?
NinjaRMM gives great insight into a lot of the "issues" occurring on systems. It also holds information on the last user log in, which makes it easier to track whether or not the device is in use.
Works well for basic PC management
What do you like best about the product?
It was pretty easy to get up and running / deployed in our organization. Cost was competitive compared to other RMM solutions we looked at.
What do you dislike about the product?
Features were a lot more limited for managing Macs than PCs. The management software itself also has some bugs on Macs that need to be worked out.
What problems is the product solving and how is that benefiting you?
We need a tool to manage and support our computers in a remote-first environment.
It's a little confusing at the start, however you can on board without training
What do you like best about the product?
Clean UI - Easy to use, very agressively priced over other RMM solution. Able to onboard without expenses like training, down time e.t.c
What do you dislike about the product?
A few very basic features present in other RMMs are missing. The first is hardware inventory, example would be the printers that were installed, the driver it was using and the PORT details. This feature helps to rebuild a computer that failed.
Reporting seems very light.
S1 Integration has a lot to be desired
No BACKING UP OF NAS... only backup TO NAS
No Office 365 Backup... Common issue
No SQL/Exchange granular backup..
Reporting seems very light.
S1 Integration has a lot to be desired
No BACKING UP OF NAS... only backup TO NAS
No Office 365 Backup... Common issue
No SQL/Exchange granular backup..
What problems is the product solving and how is that benefiting you?
Seems like there are alot of things suggested via the Feature request and not a lot of them are coming back to us. To be honest, I can't think of a new feature added since we came on board that has changed or made our usage easier/better... however we have only been on board just on 5 months.
Ninja is very good for to window workstation but guy's need to improve for Linux and Mac devices.
What do you like best about the product?
Managing windows and push based notifications
What do you dislike about the product?
Ease of implementation and customer support
What problems is the product solving and how is that benefiting you?
Patch management and easy to manage devices and policies.
Helps to monitor my client’s computers and support computers, but UI needs improvement
What is our primary use case?
What is most valuable?
The most relevant feature is the monitoring, which provides built-in tools for sending commands. The TeamViewer bot option also works well as part of the scripting. NinjaOne has had some initial issues with the remote connection. NinjaOne is the cheapest way to connect to Azure remotely because a TeamViewer subscription for a year is far more expensive.
What needs improvement?
The graphical user interface could be improved. It is not very pleasant to look at, and it can make the experience of setting up and monitoring computers all day boring. The interface could be more user-friendly and visually appealing. For example, when I look at the PeerOS interface, it has changed a lot over time. It is now much more user-friendly and visually appealing. I am tempted to switch to PeerOS because of its interface. However, NinjaOne is better in terms of usability and features.
For how long have I used the solution?
I have been using NinjaOne for four years. We are using the latest version of the solution.
What do I think about the stability of the solution?
The product is highly stable. There were no logging and remote connection issues. Everything works as it should. Sometimes, when I send a command to a remote computer, I don't know whether the command is taking effect. This is an issue for me sometimes on Teamviewer. The command is executed on my side but not on the client side.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Scalability is excellent because it is sold per device. When you sign up, they give you x number of users, and you have to buy into a certain number of devices. For example, I had to buy 50 devices when I signed up. If you exceed 50 devices, then there's another tier.
The downside is that it can be costly if you only come in with 10 computers. For example, if you want to use NinjaOne but only have 10 computers, you must sign up for 50 computers.
There are 25 computers connected to this solution.
I rate the solution’s scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I used TeamViewer for core remote monitoring, but it was expensive. I wasn't aware of remote monitoring, and all the IT specialists were changing. I did a lot of on-site support and credentialing with customers who paid me a retainer. Before SolarWinds took over, they were doing roadshows in the country, and that's how I got exposed to the managed services model and how the market had been changing. The pricing model was insane at the time. They've adjusted their pricing models to be more affordable now.
How was the initial setup?
The initial setup is straightforward. There's nothing complicated about setting up NinjaOne. You can either tell them whether you want an agent for a specific company, or you can set up the companies first and then add agents to them. Whichever way you choose, it's pretty easy. I've had no issues and haven't dealt with support at Ninja.
What's my experience with pricing, setup cost, and licensing?
I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive.
What other advice do I have?
If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option.
There is a concern about the slow UI. There is no clear visibility on whether a command is being issued by the user or the client, which takes longer than expected.
Overall, I rate the solution a seven out of ten.
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