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Simple, All-in-One Endpoint Management with Strong Automation and Support
What do you like best about the product?
What stands out about NinjaOne is how simple and intuitive its interface is, especially for managing endpoints at scale. It combines monitoring, patch management, and remote access in one clean platform, which reduces tool sprawl. Automation features are strong and help cut down repetitive IT tasks. It’s also known for fast performance and responsive customer support, which makes day-to-day operations smoother.
What do you dislike about the product?
One downside is that reporting and analytics aren’t as advanced or customizable as some competitors. The pricing can also scale up quickly for larger environments. Some users find the mobile app less capable than the desktop version. Additionally, deeper integrations with certain third-party tools can be limited.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the problem of managing many endpoints across different locations from a single dashboard. It reduces the complexity of IT operations by combining monitoring, patching, remote access, and automation in one platform.
Easy to Use with an Intuitive Interface
What do you like best about the product?
The ease of use and intuitive user interface.
What do you dislike about the product?
We had some issues with permissions being delegated down to users, that has been resolved.
What problems is the product solving and how is that benefiting you?
Management of devices located all over the country, backups, and patching.
Efficient Endpoint Management with Excellent Support
What do you like best about the product?
I primarily like the support provided by the NinjaOne team, which stands out. The dashboard and interface are clean and help me easily identify items to address. The dashboard is efficient for reviewing organizations, health, patching, software vulnerabilities, and recent activities, all in one interface. Additionally, the initial setup of NinjaOne was very easy.
What do you dislike about the product?
Increased visibility into vulnerabilities would be an improvement opportunity. A better overall view of all software detected on endpoints and the CVE's associated with them.
What problems is the product solving and how is that benefiting you?
NinjaOne solves issues with endpoint and server management, software inventory, and vulnerability management. The dashboard efficiently reviews health, patching, and activities in one interface, streamlining management tasks.
Clean, Concise RMM with Easy Automation and Responsive Support
What do you like best about the product?
Compared to some of the other RMM products I've used it displays information in a clean, concise way. Additionally, it's automation is easy to understand and configure, and the support has been very responsive in the instances I've needed to contact them directly.
What do you dislike about the product?
Utilizing multiple tabs is inconsistent in performance. The quick-glace feature to quickly check an endpoint's hostname, logged in user, LAN/WAN address was removed. Occasionally there are issues with getting signed out despite still being active.
What problems is the product solving and how is that benefiting you?
Helps me get effective remote access to client computers to perform support operations.
Seamless Integration, Strong Performance, and Helpful Support
What do you like best about the product?
the intergration with better performance and the fact that the AI is a great feature to use, the support from the team regarding ui/ux and pricing.
What do you dislike about the product?
no issues with anything that I specifically dislike
What problems is the product solving and how is that benefiting you?
I would say that the bots would need to be more accurate
Intuitive Interface and Straightforward Deployment
What do you like best about the product?
The interface feels intuitive, and the deployment process is straightforward.
What do you dislike about the product?
Sometimes, though not every time, I run into an issue where the device shows as online but still fails to connect.
What problems is the product solving and how is that benefiting you?
Saving scripts and applying policies to large numbers of computers is a lot easier
Easy-to-Use All-in-One Management Platform with Great Alerts
What do you like best about the product?
An all-in-one management platform with a very easy-to-use interface, from dashboards to policies. It’s easy to push changes, and the alert system is great for warning you before anything affects the business. Great product.
What do you dislike about the product?
There’s so much information, scripts, and more that I haven’t had a chance to work through in the portal yet.
What problems is the product solving and how is that benefiting you?
This performance portal works well with servers, and the dashboard is great.
Easy Interface, Powerful Search, and Fast Cloud Deployment
What do you like best about the product?
Easy to understand interface. Great searching options. Surprisingly quick application deployment and management for a cloud-based solution.
What do you dislike about the product?
We have a couple times run into authentication issues for technician accounts.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly reduces the need for field work. It has also improved our update management, especially for workstations.
NinjaOne RMM Service: A Centralized Location for Monitoring and Troubleshooting
What do you like best about the product?
The part I like best about NinjaOne is the Remote Desktop options. Being able to quickly remote inside our NinjaOne portal to diagnose problems helps resolve tickets quickly and efficiently. There are also times where a computer may have crashed and once the device is back online we can remote into the background and check out the events without disturbing the user. The Remote Desktop gives a lot of functionality that doesn't interrupt a user completely when someone needs to remote in to troubleshoot.
What do you dislike about the product?
We have ran into trouble patching where some devices are getting certain patches while others are not. There are also times where important patches , for example Windows Security Updates, that automatically fail. This has had us reaching out to support a few times to get a better understanding of why this happens, but support has always been able to help us and get the answer that we need.
What problems is the product solving and how is that benefiting you?
Having a single location to go and look at our devices health along with being able to quickly remote in whenever we need helps us significantly reduce users downtime whenever they encounter an issue. NinjaOne has also enabled us to be able to help support all of remote users the same as we would any of our office users. NinjaOne has also enabled us to test out patches in waves or test certain application deployments to specific users before releasing to the whole firm at one. This helps us do the necessary testing needed and then once we are ready to push the application to everyone we can do it all at once using our different policies.
Fast Automation Setup and Great Device Visibility
What do you like best about the product?
Fast responsibility when creating new automations and patching schedules. Also the visibility on each device what it is doing and what it did is great in comparison to other solutions.
What do you dislike about the product?
Sometimes the built-in software library is a bit hard to use for us.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
What problems is the product solving and how is that benefiting you?
Automating software and windwos patch management. Before you had to check each device seperately.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
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