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Pretty good stuff
What do you like best about the product?
I like to use all the background tools and policies to help automate repetitive tasks. I also like the dojo community to help find resources to achieve higher automations.
What do you dislike about the product?
My only gripes are caused by previous technicians setting up Ninja with less-than-optimal methods. I've been able to handle everything I need to with Ninja.
What problems is the product solving and how is that benefiting you?
It solves automation issues and it also helps us quickly handle issues when it arrives. In today's asynchronous remote environments, speed and reliability can change outcomes.
Swapped from N-Able Solarwinds to NinjaOne
What do you like best about the product?
The ease of use on the ninjaOne dashboards was a good change from Solarwinds. Big fan of the backup solution they offer and the built-in ticketing/systray are our most used features.
What do you dislike about the product?
The inability to right-click on an asset and immediately launch one any of the tools like remote background or remote access from any screen other than the main OU. On the main OU screen, you get a small "play button" that appears for quick access. If you are in a child OU or a different site, navigate to the asset screen to get the "play button". It doesn't feel convenient.
What problems is the product solving and how is that benefiting you?
Giving us a single pane of glass to look at our entire environment is something that we went into the migration looking for. We didn't want eight pieces of software to manage our environment.
NinjaOne review
What do you like best about the product?
How easy it it to start with it and the intuitive interface.
What do you dislike about the product?
Probably that it still could get more features.
What problems is the product solving and how is that benefiting you?
It helps in our end point management as well as monitoring, having everything in one place. Also the inventory reports are really good to have, since it can be challenging to have it at hand sometimes.
NinjaOne Saves Time and Money
What do you like best about the product?
NinjaOne is easy to use and set up. Their support and customer relationship managers are easy to work with and do an excellent job of communicating. We use this platform for remote control, patch management, and inventory. This tool is very much a part of our team.
What do you dislike about the product?
I would like to NinjaOne integrate CrowdStrike into its platform. The platform offers two options for anti-virus at a good deal, but we prefer something like CrowdStrike.
What problems is the product solving and how is that benefiting you?
We were looking for something that could provide patch management and remote monitoring. This product solved those needs.
Great RMM for the price
What do you like best about the product?
The combination of ticketing and patching in one pane of glass...
What do you dislike about the product?
The ticketing lacks checklist functions, however they are working that into the roadmap..
What problems is the product solving and how is that benefiting you?
Ninja listens to it's clients and implements updates that cater to those suggestions. Ninja helps us as a single IT employee shop to get twice as much done in the same amount of time.
Great toolset
What do you like best about the product?
Really appreciate the ease of use, it's streamlined our ability to remotely manage endpoints.
What do you dislike about the product?
Currently have issues with super users being able to access information they shouldn't. Support is aware and is supposed to be working on a fix.
What problems is the product solving and how is that benefiting you?
Patching was previously very disorganized with our prior toolset, Ninja has helped steamline the process.
It's very user friendly and I love that it makes it easy to remote on.
What do you like best about the product?
I love that I can use my keyboard a lot more than other remote tools.
What do you dislike about the product?
I don't like that sometimes I have to elevate my permissions up when trying to update a user's machine.
What problems is the product solving and how is that benefiting you?
Making remote on a user's machine a lot easier and it makes my work day go by a lot smoother.
Ninja has everything I need in a single package
What do you like best about the product?
Everything is in one place, setup is relatively simple (even to an RMM virgin like myself)
What do you dislike about the product?
I haven't found anything yet that I don't like but I use Eset antivirus and integration could be easier
What problems is the product solving and how is that benefiting you?
Designing a new consumer security tool with ninja as the base
Review of NinjaOne from an IT MSP Professional
What do you like best about the product?
The ease of use and setup is what i like most about NinjaOne.
What do you dislike about the product?
Least helpful from NinjaOne is searching real-time activity on a machine in mass.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing Remote Monitoring and Management for our customer workstations and servers. This allows us to manage our customers at Scale
Control your assets like a pro
What do you like best about the product?
Ninja is very easy to use. We were up and running within 1 week with all our endpoints added. Patch management is a breeze, just set up the options and it will take care of the rest.
What do you dislike about the product?
At times Ninja has 3rd party tools that go down and do not work (Splashtop & Teamviewer). But they are very good at proactively keeping us updated on any issues that might arise.
What problems is the product solving and how is that benefiting you?
We need a method of insuring all the patches were being pushed out and applied. So far so good. We were able to pin point faulty endpoints that wouldn't update automatically. Reporting was also a breeze, they can be populated in about 30 seconds.
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