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perfect support and an incredible development of the solution.
What do you like best about the product?
Report management has helped us a lot in communicating with our customers.
What do you dislike about the product?
I am not disappointed, my support and all my questions are resolved very quickly.
What problems is the product solving and how is that benefiting you?
It makes it possible to integrate the computer park and monitor the entire customer base, whether under windows, Linux or macOS. We can thus react very quickly and perpetuate the maintenance.
NinjaOne / RMM used by an MSP
What do you like best about the product?
Ninja helps streamline our support services. The automation tools that exist within ninja are awesome. With ninja we have the ability to carry out support tasks using scripts.
What do you dislike about the product?
In the way we use ninja there really aren't a lot of downsides. It would be nice if there were an integrated security scanning tool like Nessus or a comparable product.
What problems is the product solving and how is that benefiting you?
Ninja allows us to efficiently and, most importantly, quickly access any system at any of our multiple clients. Being able to multi-task easily is a huge benefit.
Great RMM, lacking in the ticketing department
What do you like best about the product?
I like the interface for the RMM portion. At a glance, I can see how many computers are online. If any are unhealthy (multiple reason why this would be). Servers,workstations, and NMS and quickly jump into each to dig down into their list.
What do you dislike about the product?
Alerts do not go away quickly. We have alerts if a server has not rebooted in 30 days, from Ninja, I can remote in and reboot the system. I also have the option to send a reboot command from ninja. Either way it is done, ninja will log that it has rebooted but the alert will not go away for a few days. You can manually remove the alert but I do not think it was designed to be that way. I also did not like the reporting and the views in the ticketing system portion of it. For that reason, we took our ticketing to another platform. The views would not always show you what they were suppose to. I would have the option to see all open tickets and it would not show, or show me all closed and it would fail to load them. I had to work out of the all ticket view and that can be quite annoying to have to scroll through all the closed tickets to reach an older opened one.
What problems is the product solving and how is that benefiting you?
At the moment, it helps by giving us quick remote connection to all of the end users and servers in the company. Patch management is handled by this RMM. We also have weekly pop-ups to remind users to reboot their computers as well as some scheduled scripts that run on a weekly basis to clear cookies, cache, etc..
Great so far!
What do you like best about the product?
The software is great. No issues there. Does exactly what you expect of it and is very intuitive to navigate and constantly being improved (with good notice of updates/availability). Everyone I've talked with in the company has done an outstanding job with customer service too!
What do you dislike about the product?
Honestly, can't think of anything. There are some features/integrations that I would like to see but their roadmap shows it's already on the way!
What problems is the product solving and how is that benefiting you?
I needed a secure, reliable to way to manage my clients workstations. NinjaOne does that and way more to include helping with automatic backups and ticketing.
Good Cloud-based application management and patching
What do you like best about the product?
The ability to remotely patch and manage devices
What do you dislike about the product?
It feels like it needs a little more polish. It could be further developed to allow for more intricate controls.
What problems is the product solving and how is that benefiting you?
We had so many remote workers and our prior solutions to patch and manage devices and applications wasn't cutting it.
Very stable and user friendly
What do you like best about the product?
the UI simplicity and os patching that works very well
What do you dislike about the product?
lack of some advanced reporting capabilities and limited 3rd party software management
What problems is the product solving and how is that benefiting you?
Increased management capabilities and reduced loss of time
It is very easy to use. Even for a person who doesn't have a lot of experience.
What do you like best about the product?
Windows patching and 3rd party patching works like a charm. The overview is clear. It's easy to find the things you want to do and easy to use, even for someone who doesn't have a lot of experience. Also, the reports look very nice and can't directly be sent to the customers.
What do you dislike about the product?
The Dashboard is a standard dashboard. It would be nice if this would be adjustable or you could create your own dashboard so that you can fine-tune it to your needs.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed for us the patching. It's easier to keep everything up to date and it saves us a lot of time so they can work on other things.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Recommendations to others considering the product:
Check beforehand what you are looking for and let them show you how it works within ninja.
NinjaOne as Updating Hero for our Endpoints/Servers
What do you like best about the product?
The range of options that you have for managing and updating endpoints.
What do you dislike about the product?
we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update.
What problems is the product solving and how is that benefiting you?
We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and updating 3rd party software.
We don't need to contact our end users anymore for updating their systems and software.
We don't need to contact our end users anymore for updating their systems and software.
Excellent endpoint remote management service.
What do you like best about the product?
Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
What do you dislike about the product?
The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can improve.
What problems is the product solving and how is that benefiting you?
With all end-users working remotely now (we even gave them their desktop computers to take with them) and continuously refreshing hardware to laptops (instead of desktops), having NinjaOne has been a HUGE improvement in our infrastructure management capabilities.
Formula Ninja
What do you like best about the product?
What’s the formula for rapid uptake of an RMM ? A clean simple and intuitive interface, easy to navigate to help train team members and get them up to speed to maximise the benefits of the product sooner rather than later.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
What do you dislike about the product?
Still so much to learn, there’s plenty under the hood to leverage the full benefit, it feels like we are still scratching the surface.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
What problems is the product solving and how is that benefiting you?
With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allows us to fix the computers remotely without disrupting our end users, Ninja fits the bill!
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
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