External reviews
3,437 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Versatile Tool Despite Slow File Transfers
What do you like best about the product?
NinjaOne makes it so easy to help out other people within our organization at different locations. If a system goes down at one of our sites, it's so easy to hop onto their computer and see what's going on.
What do you dislike about the product?
NinjaOne File transfer speeds are quite slow. It takes a very long amount of time to transfer a handful of small files, at least relative to how long it would take to send them over a network or via SCP. It's still very handy in a pinch, but it's just not my first option.
What problems is the product solving and how is that benefiting you?
As a user, it's been great to receive help from IT administrators remotely and quickly. It also has been super helpful in debugging software running on a different computer that we would otherwise need to debug locally.
Effortless Rollouts and Efficient Device Management
What do you like best about the product?
NinjaOne has helped out organization out immensely with our phased roll out of Windows 11 as well as the major migration of other software from one version to another. The ability to quickly filter devices with certain software packages already installed, as well as divvy up devices into one or more groups has made staging and roll out planning much quicker and more efficient.
What do you dislike about the product?
NinjaOne remote control has at times been a little shaky, but the couple times we reached out to support, they provided quick, quality support to help us out.
What problems is the product solving and how is that benefiting you?
Managing and maintaining 2,000 devices across our organization is quick and efficient.
Effective Management and Ticketing
What do you like best about the product?
NinjaOne's robust and consolidated device monitoring and remote access makes device management exponentially more convenient and effective. It has made the ticketing process much easier, for the end user and for the technician. I would whole-heartedly recommend NinjaOne to anyone who needs to simplify their management and ticketing process!
What do you dislike about the product?
Although the current ticketing system is effective, a little more flexibility on the ticketing process or some added features would benefit the solution.
What problems is the product solving and how is that benefiting you?
NinjaOne has made centrally managed monitoring a possibility for our district. Being able to see what the status of my endpoints is and address issues as they occur (proactively instead of reactively) has solved countless problems.
Effortless Centralized Management for IT Support
What do you like best about the product?
As an IT support tech I appreciate NinjaOne's simple and centralized management. Managing patches, monitoring systems is incredibly easy.
What do you dislike about the product?
The lack of integration with third party tools like our asset management and ticking system does not allow for streamlined workflows. The mobile app is lacking and requires you to download multiple apps to do one thing.
What problems is the product solving and how is that benefiting you?
NinjaOne allows for quick access to remote devices to provide support for end users.
Effortless RMM with Outstanding Ease of Use
What do you like best about the product?
Ease of use and RMM features, Reliable Remote Access: This is the best feature, needs more for inventory.
What do you dislike about the product?
I believe it needs a simpler interface and more advanced features, including inventory.
What problems is the product solving and how is that benefiting you?
Reliable Remote Access
Ease of use and top-notch support
What do you like best about the product?
Ease of use, possible customization, accessible support
What do you dislike about the product?
Nothing to report
The MDM component might be a bit light compared to a specialized product
The MDM component might be a bit light compared to a specialized product
What problems is the product solving and how is that benefiting you?
Management of updates and patches
Highly Recommended
What do you like best about the product?
NinjaRMM makes it extremely easy to remotely access and support PCs. The remote control is fast, stable, and responsive — even on slower connections. We can also use the quick connect to view end-user's mobile devices which is a game changer. We also use it heavily for patch management, and it’s been very reliable. The automated patching policies save us time, and the reporting gives clear visibility into which systems are up to date.
What do you dislike about the product?
There’s not much to dislike. The dashboard could use a few more customization options, but overall, it’s very intuitive.
What problems is the product solving and how is that benefiting you?
We use NinjaRMM to support remote users and keep endpoints secure through consistent patching. It’s reduced the time we spend manually updating systems and made remote troubleshooting much faster. Overall, it’s a dependable, easy-to-manage tool that fits perfectly into our workflow.
Effortless Device Management, But Takes Time to Master All Features
What do you like best about the product?
What stands out to me is how simple it is to connect to and interact with all of our devices, whether they are virtual or physical devices located remotely.
What do you dislike about the product?
There is somewhat of a learning curve when it comes to understanding all the features and options available within the NinjaOne environment.
What problems is the product solving and how is that benefiting you?
We use this to access the computers of our end users who are working remotely or located at distant facilities.
Simple and fast UI, powerful and forward-think back-end
What do you like best about the product?
Ease of use, modern-ui, speed, efficiency, great account management - an open approach to the features and changes coming and truly feeling like you have a voice when submitting ideas etc. We moved to Ninja One from another RMM platform, implementing Ninja was quick and pain-free, in fact within a month we were doing more in Ninja One than we were with our previous solution, 6 months in, we had achieved lots.
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
What do you dislike about the product?
Permissions and reporting is a little disappointing. Its very hard to fully understand the permissions matrix, there may be a combination of permissions, which results in trial and error until you get the right balance, then a new feature comes and it seems "accessible by default" has been the approach.
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
What problems is the product solving and how is that benefiting you?
The biggest improvement we have seen is enhanced monitoring with easy to implement auto-remediation attached. We also have such a better patching stance than we could ever achieve with previous RMM platforms.
Effortless Ticket Management with Clear Device and Contact Linking
What do you like best about the product?
In the ticketing section of Ninja, you can attach a contact, user, and organization to each ticket. This feature makes it simple to identify which device is experiencing an issue and who to reach out to if you have any questions.
What do you dislike about the product?
Within the ticketing section I wish there was a way to have custom saved view presets. I must enter my filters every time I return to the ticketing page. Having more flexibility within the ticketing section would bring more quality of life improvements.
What problems is the product solving and how is that benefiting you?
One of the main challenges that NinjaOne addresses is patch management and vulnerability scanning. Using NinjaOne, we can ensure our devices remain current and protected from vulnerabilities.
showing 121 - 130