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Reliable Remote Tool with Strong Reporting
What do you like best about the product?
The remote tool is reliable and the reporting functionality is good.
What do you dislike about the product?
I would like more tools available for comanaged customers and asset database functionalities.
What problems is the product solving and how is that benefiting you?
The remote tools are good and the ability to run scripts is helpful
Easy Device Health Monitoring with a User-Friendly UI and Responsive Support
What do you like best about the product?
The upsides is we can easily monitor the health of clients' devices. The UI is easy to navigate, and support is helpful and responsive if we had any questions. The pricing is cheap, and what scripts and policies we have enforced perform well.
What do you dislike about the product?
There are no details on the invoice, only the price. There is also no billing portal to look it up ourselves, we have to reach out to support with questions about invoices.
What problems is the product solving and how is that benefiting you?
NinjaOne is proving to be helpful in showing us unhealthy devices and what's going on with the unhealthy devices in general (OS Patches, Software Patches, etc.).
Simple and Reliable All-in-One IT Management Solution
What do you like best about the product?
Its clean UI/UX makes it easy to navigate, the performance is reliable, and the integrations with other tools help streamline workflows. I also like the automation and patch management features, which improve efficiency and ROI, along with smooth onboarding and responsive support.
What do you dislike about the product?
It can feel a bit limited when it comes to deeper customization and some integrations could be more flexible.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me centralize device management, automate routine tasks, and simplify remote support, saving me time and improving efficiency in daily operations.
Streamlined IT Management with NinjaOne
What do you like best about the product?
I like NinjaOne for its excellent performance, seamless integrations, and user-friendly interface. The pricing is competitive, and the support is responsive. Additionally, its AI-powered features and intelligent automation make IT management more efficient.
What do you dislike about the product?
Sometimes the reporting features could be more customizable, but overall, NinjaOne offers great value and efficiency.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of remote IT management by providing a centralized platform for monitoring, patching, and troubleshooting. This helps me save time, improve efficiency, and reduce downtime for users.
Convenient Ticket Text Notifications That Keep Us in the Loop
What do you like best about the product?
The convenience of being notified via text message about Tickets.
What do you dislike about the product?
The number of attempts I need to remote on using Ninja Remote. We are having to try 2-3 times before it works (if it even does).
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve issues with tickets and ticket organization.
Easy to Use After Implementation, with a Clear, Self-Explanatory Dashboard
What do you like best about the product?
It is easy to use after implementation. We like the dashboard. Coming from Icings it is helpful to have a dasboard which is selfexplainded.
What do you dislike about the product?
I cannot say anything yet because we are just implementing this too. Until now the performance is fine and our customers are fine with quick support options.
What problems is the product solving and how is that benefiting you?
It's better to integrate Ninja One in comparism to Icinga. After the onboarding process we are able to build our checks and to monitor the infrastructures we have to monitor.
Easy to Use with Reliable Connection Agent and Patching
What do you like best about the product?
ease of use, the connection agent, patching
What do you dislike about the product?
the service for the agent is tempremental
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to monitor hundreds of clients’ networks, hardware, software, and patching, which reduces man-hours and the time we spend checking things manually.
Fast, Reliable, and Great-Looking UI with a Clear Overview
What do you like best about the product?
Its fast and working good. Good overview and goodlooking UI
What do you dislike about the product?
Pricing it can be cheaper however the program is worth the money
What problems is the product solving and how is that benefiting you?
Making windows laptops compliant and more secure
Remote Control Is a Game-Changer for Our Team
What do you like best about the product?
The remote control is the best part for my team.
What do you dislike about the product?
System cloning still needs some work. But it is a good product.
What problems is the product solving and how is that benefiting you?
Remote control is easy to use and functional. Patching has been streamlined to my end users.
User-Friendly UI and Automation That Elevate IT Asset Management
What do you like best about the product?
User-friendly UI makes it easier to navigate and manage IT assets, as well as all common components, comparing with our old RMM tool.
Built-in automation library and easy-to-setup custom scripts/apps improve our work efficiency to next level.
New client onboarding is standardized by NinjaOne default modules, while we can conveniently make custom changes.
Built-in automation library and easy-to-setup custom scripts/apps improve our work efficiency to next level.
New client onboarding is standardized by NinjaOne default modules, while we can conveniently make custom changes.
What do you dislike about the product?
Certain features could be added or tweaked to provide better overall experience, such as allowing customization to 'Activity Notification' alerts, sending advanced partner notice for upcoming new release of NinjaOne Remote app that demands user end update.
What problems is the product solving and how is that benefiting you?
Removes complexity in RMM tool that we used to run, offers adequate flexibility to various common components.
Overall improvement on team operations is much witnessed.
Overall improvement on team operations is much witnessed.
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