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NinjaOne my positive experience.
What do you like best about the product?
I find Ninja one greatly helpful in managing my ticket load, navigating to what needs to be done and understanding the SLA's that are possible using this software, I find it great how easy it is to make use of installers and get the program onto end user devices in order to monitor and provide assistancance, So fare when i've had to interact with NinjaOnes support they've been patient and willing to assist where possible, I use this daily along with teh whole of my team, it has integrated within our works ecosystem perfectly and easily.
What do you dislike about the product?
It would be really cool to see further built-in scripting options for the software as well as some more options for supporting Linux. However, currently as a platform its hard to fault it.
What problems is the product solving and how is that benefiting you?
Ninja one is helping and benefiting me by offering an easy way to remote on and assist users with their issues, it is great for this.
The best RMM Suite I have used
What do you like best about the product?
I really appreciate the wide range of features and integrations that NinjaOne offers, with its patching functionality standing out in particular. I also find the tool very easy to use, and the customer support team has been consistently helpful and responsive whenever I’ve needed assistance.
What do you dislike about the product?
I guess they could offer native support for more third-party integrations.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to manage our endpoints and deploy patches across all of them. We’ve also set up monitoring alerts for each endpoint, and those alerts integrate with our third-party ticketing system, which helps us keep everything organized and respond quickly when issues come up.
The perfect script deployment solution
What do you like best about the product?
I like the script deployment the most, it is super handy to be able to have global scripts to deploy. I use it everyday and it is so easy to use.
What do you dislike about the product?
I dislike the installation method sometimes. It can make it quite hard to bulk deploy on machines but I think that is more to do with the PCs itself rather than Ninja.
What problems is the product solving and how is that benefiting you?
Changing how some of the group policies work and how Maintenance mode works.
A comprehensive and efficient tool for IT management and support
What do you like best about the product?
The application stands out for its versatility. It allows you to create policies for the teams, review the company's devices along with their characteristics, and access them remotely in seconds.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
What do you dislike about the product?
So far I haven't found any dark spots; I keep testing the application.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes device management and technical support on a single platform. It allows proactive monitoring, patch management, remote access, and task automation, which reduces incidents, response times, and manual work.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
Simple device management with a modern interface and clear status information
What do you like best about the product?
Simple management and distribution of all devices in the network. Windows updates and software can be distributed with more or less effort. The interface is also contemporary, modern, and you are informed about the current status of the devices in a simple and straightforward way.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
What do you dislike about the product?
Small disadvantage: Dojo and help articles are mostly in English. Also, the "exams" can only be taken in English. It would also be great if you could configure the certification so that only the topics you actually use are covered. More automation templates concerning the initial setup of a device would be great. For example, as soon as the agent is on, having the option to adjust power settings, disable the firewall, etc.
What problems is the product solving and how is that benefiting you?
With nearly 250 devices in the company, we were looking for a tool that would provide us with assistance regarding the status of the devices, the management of updates and patches, as well as with larger software installations. We were able to cover this to a large extent with Ninja.
Easy, Painless RMM Setup That Just Works
What do you like best about the product?
The RMM agent really easy deploy and painless to install.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
What do you dislike about the product?
On occassion, the dashboard doesn't reflect a pc status correctly. The PC online but it's show offline on the dashboard. But it does correct itself later.
What problems is the product solving and how is that benefiting you?
It save me time, give me a great remote access tools, patch management and records of the PC status.
Easy-to-Use Interface That Makes Work Simple
What do you like best about the product?
The interface was easy to use and fairly easy to setup.
What do you dislike about the product?
The first time setting this up took longer than expected because we got little help.
What problems is the product solving and how is that benefiting you?
Remote support has been something we struggled with. With Ninja, this process is much easier.
Great for Windows Updates, CVE Tracking, and Service Monitoring
What do you like best about the product?
This product has been great at helping manage Windows updates and monitoring CVEs for all of our servers. It is also great at monitoring necessary services on machines. The remote desktop feature is great. It's the only way I have found to conveniently connect to the machines from home using an iPad while maintaining a secure connection.
What do you dislike about the product?
There is a strong need for more customizable dashboards, especially ones that let you combine locations.
What problems is the product solving and how is that benefiting you?
Ninja One is giving us a better, more automated way to monitor services, patching, and CVEs on our fleet of servers. It also provides great secure remote connections from a wider range of places.
Centralized Computer Management with Powerful Script Automation
What do you like best about the product?
I like the ability to create scripts and have them run on the computers. To be able to manage the computers in one place.
What do you dislike about the product?
The RMM is sometimes doesn't work at times. There is times that the computer will be on even when I am connected to the computer through cmd or powershell the computer will not let me RMM into it and says there is no path found.
What problems is the product solving and how is that benefiting you?
It offers our patch management and to be able to service our end users remotely when needed.
Great for Vulnerability Detection and Patch Management, with Easy Policy Setup
What do you like best about the product?
NinjaOne has proven itself as a great tool for identifying vulnerabilities and software and OS patch management. It also eliminates the need for us to have a GoToAssist account for remote devices. The software install easily as a lightweight AD install. The ease of configuring policies and managing services made this quite easy to implement.
What do you dislike about the product?
We have also purchased the NMS product of NinjaOne and it leaves a lot to be desired. We also have run into a few licensing issues with offline devices that we have had to implement workarounds for.
What problems is the product solving and how is that benefiting you?
With the impending deprecation of WSUS, NinjaOne is helping us to manage patches in the interim on a much more fine grained manner, and I have been told that there will be a WSUS replacement built into a later version of the NinjaOne Software.
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