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Great RMM Software with Great staff behind it
What do you like best about the product?
The NinjaRMM Software platform is simple and easy to use. It also allows for a lot of customization by allowing the use of standard scripting technologies instead of keeping you in a walled garden of their own. Also plenty of Integrations. Their customer support and their end-user focus with an easy voting system on future features and releases allow us to make it better.
What do you dislike about the product?
Sometimes releases of features can take a while for my taste - but that's part of development anywhere I guess.
What problems is the product solving and how is that benefiting you?
The biggest major problem was overcome with NinjaRMM's reliable software platform. I've used other RMM's in the past, and always had issues with false positives, or things not working reliably. No more false positives, nor do we have issues where updates don't get pushed, or software not deployed.
The major benefit realized with our company is the ability to create our own custom scripts ranging from Powershell to Java and VBScripts. Allow us to use industry-standard scripts gives us more support and flexibility to automate many tasks, and make resolving client issues seamless and faster.
The major benefit realized with our company is the ability to create our own custom scripts ranging from Powershell to Java and VBScripts. Allow us to use industry-standard scripts gives us more support and flexibility to automate many tasks, and make resolving client issues seamless and faster.
Recommendations to others considering the product:
Do your homework. Make sure it fits your workflows and needs. For us, it checked almost every box. The boxes it didn't check, they've been working on, and communicate with us regularly about its development and release.
Excellent tool for RMM
What do you like best about the product?
Ease of installation and rollout. The structure of policies for management and monitoring is simple and straightforward. Integration of solutions is a great asset.
What do you dislike about the product?
Still in rookie stages of development. The knowledge base and help section are lacking, but growing. The script library could be better catered to fill needs of common tasks and/or special scenarios. The RMM is supposed to help small MSP's work and behave like experts, little more help with scripting could help.
What problems is the product solving and how is that benefiting you?
Have not had real problems other than the things I dislike. The benefits has been the visibility without having to touch every machine.
Recommendations to others considering the product:
Find the right fit when looking for appropriate RMM. Ninja was far more what I was looking for among all I reviewed. I required ease of use. Ninja has great potential moving forward and I hope the developments that I expect to see in the future support my decision to commit to this platform.
NinjaRMM Review
What do you like best about the product?
Reliability of the system. Patching works well and consistently. Cadence of updates being developed and deployed. Ninja is working on bringing new features to the system on a regular basis. Pricing is also very reasonable for the features that you get. Mobile interface is fairly functional.
What do you dislike about the product?
You have to drill down into the user interface to far sometimes to get information on a device. Not able to see the status of all systems in a single pane of glass.
What problems is the product solving and how is that benefiting you?
Using NinjaRMM to monitor and maintain over 300 computer systems. Leveraging NinjaRMM has reduced the number of hours it takes to support and maintain all of the computers.
Recommendations to others considering the product:
Plan your deployment well in advance, especially the "conditions" (aka alerts).
Great tool for monitoring
What do you like best about the product?
Ease of setup and configuration. It is quick to get going and make changes.
What do you dislike about the product?
It is a bit light on features compared to some of the larger competitors.
What problems is the product solving and how is that benefiting you?
Allowing us to be proactive with problems instead of reactive. Having everything easily accessible has been a time saver.
Great Service for a growing startup!!
What do you like best about the product?
From Integrations to ease of use with the system as a business owner it is nice as I can grab quick over views and see whats happening quickly.
What do you dislike about the product?
Missing ability to work on mobile devices. It is the one pain point we are starting to see more of.
What problems is the product solving and how is that benefiting you?
Updates, Fixes, Patches, Installs, Transfers, Monitoring.
Recommendations to others considering the product:
This is not the end all be all service. It is great for a company getting into the business of Rmm. With something that has less programming at the start and can get you going fast. We have looked into other companies including connectwise and we still have no reason to leave at this current point. It continues to provide more to the service and we expect to use this even if we have to go to another RMM as a secondary service later on.
operations manager
What do you like best about the product?
I like the workstation and server integration, the ability to run tasks from the Ninja desktop and connect remotely with team viewer.
What do you dislike about the product?
The virus scan under the details section has now date and time stamp of when the virus was detected, and I cant seem to clear the queue.
What problems is the product solving and how is that benefiting you?
Server and workstation patching, remote access to fix problems. All the general info about devices under the overview and details section.
NinjaRMM as a Remote IT Support Platform
What do you like best about the product?
The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer.
What do you dislike about the product?
The two aspects I disliked were our initial issues with TeamViewer integration (this was fixed by migrating to Splashtop and we haven't had issues since) and the fact that there is not built in function to delete a windows update across all devices. I believe that, given the inherent instability of Windows recently, this would be a fantastic feature that would save loads of time.
What problems is the product solving and how is that benefiting you?
The main problem we were able to solve using NinjaRMM was providing remote IT support while working from home due to COVID-19. However, following my return, NinjaRMM continued to be useful in monitoring our computers health, keeping our tech inventory up to date, gathering information needed for major network changes, and boosting the security of our entire system. Lastly, NinjaRMM's integration with splashtop gave us the ability to allow end users to remote into work computers from home increasing their flexibility and capability.
NinjaRMM at School
What do you like best about the product?
Solid reporting and fairly easy to add devices.
Once monitoring is set up, I very much appreciate the SMS alerting feature!
Once monitoring is set up, I very much appreciate the SMS alerting feature!
What do you dislike about the product?
I wish the alerts were a little more customizable/granular. I also would like a pricing model design to make it attractive to add all my devices. (Right now we only have a select number of items due to cost.)
What problems is the product solving and how is that benefiting you?
I really like that the alerting runs from the cloud - this lets us know there are issues even if we lose connectivity.
Ninja RMM Review
What do you like best about the product?
Easy of use and general functionality over the other RMMs that I have used. I also really enjoy the Tasks feature as it has made installing software across multiple systems a very easy thing.
What do you dislike about the product?
It would be nice to have a file distribution feature so that I don't always have to have a script.
What problems is the product solving and how is that benefiting you?
Installing software across a whole 600+ end-user company was a breeze with the tasks feature. This made the deployment of several software installs take roughly an hour versus several days to a week.
Recommendations to others considering the product:
Give it a shot!! Our account manager, Adam, is great Very helpful when I have questions and will always transfer any issues he can't explain or figure out on his own, over to tech support which has gotten back with me within a few hours. Adam has even pushed a few ideas that I had for more features up to the design team to see if they can implement them in the near future
Simple, easy and powerful
What do you like best about the product?
CMD and Powershell commands, integrations with A/V and customization alerts, Mobile app is very useful as well
What do you dislike about the product?
Wish there was a larger community for sharing scripts
What problems is the product solving and how is that benefiting you?
Automation patching and updates. Being able to deploy custom scripts across an organization.
Recommendations to others considering the product:
Take the time set up properly, make proper use of the dashboard
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