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Insightful Analytics and an Intuitive Dashboard
What do you like best about the product?
I appreciated the analytics offered by the dashboard.
What do you dislike about the product?
I didn't find many aspects of the NinjaOne interface that I disliked.
What problems is the product solving and how is that benefiting you?
Connecting with Teamviewer is very straightforward, which I appreciate. However, I am concerned that Teamviewer can be easily hacked.
Feature-Rich Solution That Empowers Our Business
What do you like best about the product?
Loaded with lots of features that can help our buisness.
What do you dislike about the product?
There isn't much I dislike about NinjaOne. Due to the number of features, it may be a learning curve but I dont mind if the features are worth it.
What problems is the product solving and how is that benefiting you?
Centralizing our operations instead of using multiple programs.
All-in-One Platform with Room for Better Ticket Search
What do you like best about the product?
Ability to do multiple things within one platform, e.g. patching, ticketing, device warranty etc.
What do you dislike about the product?
Not able to search through tickets easily.
What problems is the product solving and how is that benefiting you?
Providing a ticketing system that our helpdesk team can use, and provides an overall view of our devices and servers for our system administrators.
Simple and Reliable, Though Some Patches Need Manual Attention
What do you like best about the product?
Simple and it just works with very little config
What do you dislike about the product?
I found some patches don't apply automatically (although vast majority do)
What problems is the product solving and how is that benefiting you?
Remote control, remote management, patching
Centralized Management & Great UI, But Pricing Could Be Clearer
What do you like best about the product?
I like the most about the NinjaOne product that I can see the computers and servers in one central place. It can replace a lot of automation tasks, and the reporting feature is also very useful! Its user interface is easy to use and well-designed, providing great clarity. Good support and community assistance are also readily available.
What do you dislike about the product?
Its pricing is a bit confusing. New features often require additional license fees from customers.
What problems is the product solving and how is that benefiting you?
NinjaOne handles client- and server-side automation brilliantly.
Reliable and Easy to Use, But Mobile App Needs Improvement
What do you like best about the product?
Ninja has been a huge help managing devices. Remote support, patch management, and making me aware of any issues makes my job a lot easier!
What do you dislike about the product?
Mobile app is horrible. I use my ipad a lot on the weekends and Nija is a nightmare on it.
What problems is the product solving and how is that benefiting you?
Keeping machines up to date. Quickly and easily offering support when needed. Monitoring for devices going offline.
Easy Ticketing and Automation, But Needs Template Support for All Channels
What do you like best about the product?
Ticketing System ease of use, automated flows, and device management capabilities
What do you dislike about the product?
Email tickets and tickets from tray icon do not have ability to use a template
What problems is the product solving and how is that benefiting you?
Managing all of our devices, software updates and technical support (remote support)
All-in-One PC Management Made Easy
What do you like best about the product?
All in One menaging PCs. Remote, Program install.
What do you dislike about the product?
I dont say wrong yet, lots of functions are there.
What problems is the product solving and how is that benefiting you?
Lots function give easy acces and mangement, i can lots thing without user solved.
Unified Interface Makes Endpoint Management Effortless
What do you like best about the product?
I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution.
What do you dislike about the product?
Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and maintaining a large number of endpoints efficiently from a single, unified platform. It automates routine IT tasks such as patching, monitoring, and remote support, which significantly reduces manual workload and human error.
Great Remote Access, Patch Management
What do you like best about the product?
The remote connection and patch management
What do you dislike about the product?
Sometimes it doesn't pick up all patches that are required for a machine and manual intervention is required, their support is currently investigating if this is a wider issue they can solve for us.
What problems is the product solving and how is that benefiting you?
A single pane of glass for device management tied into Intune
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