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Easy Device Monitoring with Convenient One-Click Remote Access
What do you like best about the product?
What I like the most about NinjaOne is that we can easily monitor our devices and take action when something is wrong. I also find the built‑in Remote tool extremely convenient, with just one click, a session request is sent to the laptop and we can immediately take a look remotely.
What do you dislike about the product?
What I dislike about NinjaOne is that when a new Microsoft security update is released and pushed through NinjaOne, the update often fails to install on the devices. As a result, the device health summary shows many devices as unhealthy.
What problems is the product solving and how is that benefiting you?
When something unexpected happens on a device, I can easily review the activity logs to see exactly what occurred.
Top Performance, Remote Access, and Policy Control That Just Works
What do you like best about the product?
Everything
performance
remote access
policies
performance
remote access
policies
What do you dislike about the product?
install applications remotely
more info about peripherials
more info about peripherials
What problems is the product solving and how is that benefiting you?
remote access
wake on lan
install apps
wake on lan
install apps
Patch Management, Remote Access, and Automation Off to a Great Start
What do you like best about the product?
Patch Management’s, Remote Access, Automatisierung
What do you dislike about the product?
Nothing atm. we‘re just startet with it.
What problems is the product solving and how is that benefiting you?
It makes everything faster, less manuell work.
Fast, User-Friendly Remote Access and Patch Management with NinjaOne
What do you like best about the product?
NinjaOne is pleasant to work with. I find it especially useful for remotely accessing computers to support our users and for managing software patches. It runs quickly and the interface is clear and user-friendly, which makes day-to-day use straightforward.
What do you dislike about the product?
Overall, I have to say it works quite well. If I had to point out one area for improvement, it’s that sometimes it takes a while for the agent to connect, or it doesn’t reliably recognize that it’s available again after one user logs out and another user logs in on the device we’re accessing remotely.
What problems is the product solving and how is that benefiting you?
It offers good manageability, especially when it comes to support and security updates.
NinjaOne Survey
What do you like best about the product?
The ability to remote into machines without the client machines physically being on the network (unlike SCCM/MECM)
What do you dislike about the product?
The auto updates seem to fail a decent amount and it can't wake up machines that are in sleep mode
What problems is the product solving and how is that benefiting you?
Being able to make sure client computers are up to date which keeps our environment secured
Real-Time Device Health Dashboard And Software Inventory That Delivers
What do you like best about the product?
The device dashboard and the ability to view device health in real time.
What do you dislike about the product?
Report customization is clunky and somewhat restricted. There are some deployment features that restrict the way we deploy and install software.
What problems is the product solving and how is that benefiting you?
Giving us the ability to manage software inventory more efficiently.
All-in-One Platform That Has Everything We Need
What do you like best about the product?
I like how there are multiple tools all on the same platform. In the past I have had to use multiple programs where as ninja one has everything in the same place.
What do you dislike about the product?
So fare I do not have any downsides. I have been able to accomplish everything I need to using the tools Ninja provides.
What problems is the product solving and how is that benefiting you?
Ease of access. Having everything in one platform makes my life a whole lot easier.
Simple Interface, Fast Integrations, and Responsive Support at a Fair Price
What do you like best about the product?
The interface is simple to use and the support is very responsive.
The integration with client computers is quick and performs well when we run scripts.
We have not experimented with the AI as of yet, so we can't say anything about that.
The pricing is also reasonable, and support is flexible and transparent about costs.
The integration with client computers is quick and performs well when we run scripts.
We have not experimented with the AI as of yet, so we can't say anything about that.
The pricing is also reasonable, and support is flexible and transparent about costs.
What do you dislike about the product?
We have had issues where invoices have no details on them. Calling support for help works well, but we would like to be more independent when it comes to invoicing.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping with the management of devices across different clients, and can be modified for each unique need. It saves us time and the client money.
NinjaOne creates an easy to use IT Support platform.
What do you like best about the product?
Setting up NinjaOne as a first time user was easier than almost every other similar platform that I have tried in the past. Navigating both the ticketing and RMM apps within the site are easy and have a handful of customization and optimization options. Being able to easily integrate SentinelOne is also a huge plus for us.
What do you dislike about the product?
I honestly can't say I have anything that I directly dislike about NinjaOne. Some of the exact uses we were hoping for haven't made there way into the system yet, however they do offer a feature request board. Occasionally, the ticketing system won't work exactly as planned with email systems, and can handle custom ticketing templates a little weird. The reporting feature could also be made a bit more simple in its UI and allow for the process of generating those reports to be done more efficiently.
What problems is the product solving and how is that benefiting you?
NinjaOne is a well priced, simple, yet effective RMM that we use to support the IT Helpdesk. It has made it easy to track devices, assign devices to users, and make the ticketing/remote access process super easy for support tickets.
Reliable and Easy Device Overview
What do you like best about the product?
I enjoy how reliable the program is. Also it's very easy to get an overview over all your devices.
What do you dislike about the product?
Sometimes the remote connection to other devices is not always working and NinjaOne Remote does not use the defined resolution in the guest computer.
What problems is the product solving and how is that benefiting you?
Easily connect to client computers for remote support
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