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Wow!
What do you like best about the product?
Ninja is great for patch management, we use it all around the office for keeping track of devices. We can see when a device is added when a user is added to the computer, etc via email which I very much enjoy!
What do you dislike about the product?
Not sure what to add here. Ninja does everything we requested.
What problems is the product solving and how is that benefiting you?
Patch management mainly for audits which works perfectly.
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Great product that leaves competitors looking like software from the 90's
What do you like best about the product?
The range of features integrated into NinjaRMM are extensive, for example I have just set up Netflow on my firewall and pointed it to my NinjaRMM NMS, now I can view traffic flow and statistics from anywhere.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
What do you dislike about the product?
Lack of Linux agent, but apparently it will be released early next year.
What problems is the product solving and how is that benefiting you?
Updates are now simple to manage, updates can be done without even logging into the server.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Recommendations to others considering the product:
NMS takes a bit of time to detect Syslog and Netflow traffic, give it time :)
Great Product and Wonderful Service
What do you like best about the product?
Ease of Use and Implementation; Large Feature-set and Integration Capabilities; Easy to Use Back-end; Wonderful Customer Service and Focus on the Success of their Partners
What do you dislike about the product?
Quite a few notifications out of the box. It takes a little bit of customization, but everything does. The reporting features are a bit lackluster; however, I don't rely on Ninja for that aspect of the business. I pull reporting from my PSA.
What problems is the product solving and how is that benefiting you?
Ninja has allowed me to not only provide quality customer service to my clients; but the stability and features of the platform ease the burden of worry on functionality and accuracy for my clients. In short, I can focus on other aspects of my business without having to worry about if Ninja is doing it's job.
Recommendations to others considering the product:
Excellent company with an great product and wonderful customer service. In full-disclosure, I have seen some negative reviews of Ninja before (shady sales tactics mostly); however, I can honestly say this has never been my experience. Honestly, their willingness to work with you and genuine desire for the success of your business is refreshing.
All your admin needs in one place
What do you like best about the product?
1. Detail of each workstation and server.
2. Remote capability - with security.
3. Being able to remotely admin systems both with and without end user knowledge.
4. And everything else the platform does that I have not listed here...its all perfect.
2. Remote capability - with security.
3. Being able to remotely admin systems both with and without end user knowledge.
4. And everything else the platform does that I have not listed here...its all perfect.
What do you dislike about the product?
Learning curve in the beginning. No matter what, take advantage of the training. This much detail can be a hassle if you don't use a little guidance.
What problems is the product solving and how is that benefiting you?
End to end monitoring and support with complete flexibility in deployment of my organizations. Being able to factor out policies based on system type was a massive boon for us.
Recommendations to others considering the product:
No doubts, just do it. You will love having this tool in your toolbox from the word go.
Simply Amazing
What do you like best about the product?
Having one place to see all your servers and workstations and be able to do virtually everything from this one interface is game changer.
What do you dislike about the product?
At this time, nothing is to dislike about the product.
What problems is the product solving and how is that benefiting you?
Easy management of all our servers and workstation. It just works and saves us a lot of time.
Recommendations to others considering the product:
Just do it! The free trial will win you over. I had this up and running within 24 hours and had all my alerts and policies in place.
Easy to Use/Implement
What do you like best about the product?
The ease of cheeking on computer health and update sand/or rebootts within one dashboards is also nice . The reports that you are able to run with this software is so great, nice to provide a client iwth an audit log of machinate I am caring foor.
What do you dislike about the product?
The only feature that is a little tunfavorale is when the ninja agent is taken off the Webroot will not automatically be removed from a computer when the ninja agent is.They were sold as a duo product but can be a pain to remove.
What problems is the product solving and how is that benefiting you?
Its a great product that has many auditing, reporting, and alerting features. If there is a data disaster or even like potential of one it will let you know that it detects something
NinjaRMM - Great Product, easy to use
What do you like best about the product?
NinjaRMM is easy to setup, easy to use and easy to get quick help when needed
What do you dislike about the product?
so far there is nothing that I dislike. I have used the product for about 3 months now.
What problems is the product solving and how is that benefiting you?
I am using NinjaRMM for Patch management, Software management, Remote Connection.
Packed with features
What do you like best about the product?
I love how many services are included with Ninja. TeamViewer, Bitedefender and Splashtop. We were originally paying for all of them and now we are getting a reliable RMM with everything above.
What do you dislike about the product?
Ninja has been a little unresponsive when it comes to pushing software and scripts.
What problems is the product solving and how is that benefiting you?
Now that we have everything in one basket which makes all our technicians lives much simpler.
Recommendations to others considering the product:
Take extra time when setting up companies as if you don't you will be repeating a lot of work.
Easy to Use, Makes My Life Easier! Bot just for MSPs!
What do you like best about the product?
As a 1 man IT Department supporting over 100 users at multiple locations, Ninja has been a huge help in providing a single pane of glass management for our endpoints, simplifying AV with webroot being integrated, and giving us the ability to gain remote access to and from anywhere.
What do you dislike about the product?
Was a little difficult to navigate at first. I wish there was support for OEM patches/drivers, like Dell, Lenovo, etc.
What problems is the product solving and how is that benefiting you?
Remote access, especially for people on the road or working from home. Better monitoring allows us to be proactive. Was able to ditch our WSUS server and overall patch performance greatly improved.
Customer service second to none
What do you like best about the product?
I've never had a more seamless experience with any third-party company for handling PSA, RMM or MSP products than Ninja. Nicole has been incredibly responsive with communication and ensures that we've been comfortable with our transition away from one of those "other guys".
What do you dislike about the product?
I have yet to find a real reason to dislike their services.One thing I'm waiting on is more complete Mac integration, but you can't knock them for trying something that most companies shy away from, entirely.
What problems is the product solving and how is that benefiting you?
Hands-off automation has been a great time saver for our business. Clients greatly appreciate having the ability to create tickets themselves without having to call through our automated system. No wait time except for us to call them back! Integrated scripts have been very helpful with the "I want to touch everything" clients that fiddle with anything in their reach on their computers
Recommendations to others considering the product:
If you're looking for a complete RMM that's intuitive, flexible and has a stellar support system/team behind it, Ninja is the right choice for you.
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