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Simple. Effective
What do you like best about the product?
Love the pre-made script library, the integration with Teamviewer. Being able to set custom alerts for each different workflow is great as well
What do you dislike about the product?
Would be great if there was an Asia PAC Support office
What problems is the product solving and how is that benefiting you?
Ninja helps keep us on top of potential PC issues which could affect our uptime
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Not only does it work, the support is beyond expectations.
What do you like best about the product?
The intuitive interface, speed, and the SUPPORT.
The support team is US based, have all been very, very knowledgeable and have great personalities. I never feel bad about calling in or someone is "dealing" with me.
The OS patch management system is also very intuitive and honestly one of the better choice vs WSUS / SCCM which is leagues away and requires on site hardware.
The support team is US based, have all been very, very knowledgeable and have great personalities. I never feel bad about calling in or someone is "dealing" with me.
The OS patch management system is also very intuitive and honestly one of the better choice vs WSUS / SCCM which is leagues away and requires on site hardware.
What do you dislike about the product?
No MAC TV integration.. yet.
Fix the install path name to be a variable that can be set!
I don't have a whole lot I don't like at this point in time.
Love to see the reporting features get expanded as there is a lot of data there.
Fix the install path name to be a variable that can be set!
I don't have a whole lot I don't like at this point in time.
Love to see the reporting features get expanded as there is a lot of data there.
What problems is the product solving and how is that benefiting you?
Microsoft Windows Patching, Remote support, silent software uninstalls, reporting, asset inventory, security, allowing 1 person to more easily manage 115 computers. It pays for itself over and over again.
It's really cuts time for support / incident management down quite a bit.
The alerts also help build cases for needing upgrades / new machines or even potential malware installation. We do not have it integrated with an AV but I am sure if I did it would be even more streamlined.
It's really cuts time for support / incident management down quite a bit.
The alerts also help build cases for needing upgrades / new machines or even potential malware installation. We do not have it integrated with an AV but I am sure if I did it would be even more streamlined.
Recommendations to others considering the product:
Trial it!
Trial against pulseway, connectwise, solar winds. You will QUICKLY realize how well it works, how intuitive it is and how absolutely amazing the support is.
Trial against pulseway, connectwise, solar winds. You will QUICKLY realize how well it works, how intuitive it is and how absolutely amazing the support is.
NinjaRMM: It just works
What do you like best about the product?
I came from another product that was extremely slow. All of the patching and mass configuration changes took so long to initiate and sometimes I would get failures with no explanation.
In NinjaRMM everything very fast and immediately responsive so I can see when Ninja is working and what status codes or messages came back after running a task action. NinjaRMM has made my life much easier and has given me better control over my endpoints.
In NinjaRMM everything very fast and immediately responsive so I can see when Ninja is working and what status codes or messages came back after running a task action. NinjaRMM has made my life much easier and has given me better control over my endpoints.
What do you dislike about the product?
The only downside currently is the lack of API integration (including lack of webhooks). I would love to tightly integrate NinjaRMM into some other platforms I manage to provide my customers a single pane of glass.
What problems is the product solving and how is that benefiting you?
The core benefits and problem solving that NinjaRMM provides is just the immediate feedback and quick execution of commands/actions. I don't have to wait for Ninja to start working. It's always responsive.
Recommendations to others considering the product:
Do yourself a favor and do a trial. You'll be really impressed with the performance and logging.
Great RMM for someones first time
What do you like best about the product?
Love how easy everything was to understand about it. All the options were clear and concise when going through the Ninja RMM program.
What do you dislike about the product?
Really have no dislikes about it right now because if there is an issue their support staff is amazing and jumps on top of every issue with lighting speed. I have never seen anything like that in my professional career.
What problems is the product solving and how is that benefiting you?
Remote management of all my machines across multiple offices and multiple states. Deployment of any softwares, updates, new bitdefender antivirus and monitoring all from one screen which is great. Also the newest remote access from Teamviewer.
Recommendations to others considering the product:
This is the last remote, monitoring, antivirus, windows update, patch management system, asset tracker that you will need to ever use.
MSP application
What do you like best about the product?
NinjaRMM provide a great solution for managing different OS. NinjaRMM is one stop shop for us. One of the best tips I can give people who are looking for a RMM is to keep it simple. As someone who specializes and work with schools NinjaRMM makes my day easier.
What do you dislike about the product?
I really wish NinjaRMM was able to integrate Malwarebytes into the software so deployment would be a little easier. However a team of NinjaRMM state that it will be integrated soon.
What problems is the product solving and how is that benefiting you?
Right now NinjaRMM is proving a simple way to manage multiple OS. These workstations are in various locations across the US. Man hours spend working on local workstation have drop.
Recommendations to others considering the product:
They have an excellent support team.
A Great and Easy to use RMM
What do you like best about the product?
NinjaRMM is very easy to use and very fast. Many web based systems are slow when changing from one screen to another but NinjaRMM is very fast and smooth. We get great data from the system and are able to monitor our computers and remote in and help users without any problems. They are adding new features and making the system better all the time.
What do you dislike about the product?
Some of the menus are under the configuration so you have to jump back and forth between screens. They also went a little overboard on the TFA requirements, but in a recent update they toned it down a bit and made it not as annoying.
What problems is the product solving and how is that benefiting you?
We where able to cut our costs by consolidating our Antivirus Software/Remote Software/Management Software with one suite that does everything we need and in some cases, even better!
Recommendations to others considering the product:
When setting up policies be careful of the "run immediately" it really does what it says it does...we did some mass installs very quickly while still learning the ins/outs of the system.
Great Combination of Services for a small company
What do you like best about the product?
That it combines patch management for OS and 3-party along with multiple remote access options and Anti- Virus all in one system for a good price.
What do you dislike about the product?
They have not included a backup system yet or a good IT inventory system. Not able to see peripheral devices on computers.
What problems is the product solving and how is that benefiting you?
On one screen I can see the status of all computers and servers. I can also set up any notification.
Recommendations to others considering the product:
This is a great choice for small companies with small budgets
So glad we moved to NinjaRMM
What do you like best about the product?
It is easy to use, the system flows well and I keep finding ways to do things (Easily) that our previous system could just not or it was too hard to manage.Their roadmap is amazing and they keep adding new features all the time. Their support is amazing! They are awesome to get on with.
What do you dislike about the product?
Only real issue I have is around the patching. I have a way that I like to do it as it makes our lives a bit easier. With that being said, there is a feature request system that I have submitted my feedback to so hopefully that gets reviewed and goes into their roadmap.
What problems is the product solving and how is that benefiting you?
Automation! It just works! We are preemptively fixing issues via automation which cuts down on the annoying tasks we would have had to do in the past. We are still in the early stages of using Ninja so as we expand on the usage it will continue to add more value.
Recommendations to others considering the product:
Give it a trial and see how awesome it is
Best RMM I have found yet
What do you like best about the product?
The web interface is beautiful and easy to use. From its integrations and alerts to its reports and customization, NinjaRMM is the best service out there, and their dedicated support team is incredibly helpful.
What do you dislike about the product?
Ninja is constantly being improved by its development team. In 2019 alone I have watched as weak points have dissolved and lacked features have been added. In its present state the only weaknesses I'm aware of in the server are relate to the Mac client. That being said, I know it's hard to make everyone happy when providing an RMM for Mac OS, and it's my understanding that most if not all of Ninja's shortcomings in that department are due to third party integrations and Mac OS security defaults. For example, I have had issues remotely connecting to Apple computers using Ninja-integrated Splashtop, yet I've had the same problems connecting with Splashtop on Macs that didn't even have the Ninja agent installed. Long story short, there are issues with the Mac client but I'm under the impression that the vast majority of them are not the fault of Ninja.
What problems is the product solving and how is that benefiting you?
Proactive scripting and alerts are probably the biggest improvement for me. Ninja allows you to create, name, and organize scripts right in the web console. The scripts can trigger alerts for specific devices, organizations, device types, etc. It's so useful! A perc battery goes out on a Dell server... BOOM, everyone in my organization gets an email. Predicted hard drive failure...boom! We know, we call the client, and we get it sorted before it's too late.
Recommendations to others considering the product:
Switch to NinjaRMM!
NinjaRMM - Disrupting the MSP software solution space
What do you like best about the product?
Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.
What do you dislike about the product?
I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.
What problems is the product solving and how is that benefiting you?
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!
Recommendations to others considering the product:
No matter how big or small your MSP is, NinjaRMM caters to all those looking for a solution and not a headache
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