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RMM suited for MSPs
What do you like best about the product?
Ease of use
Listening to their partners
Access to the roadmap
Regularly adding features
Efficient technical support
Listening to their partners
Access to the roadmap
Regularly adding features
Efficient technical support
What do you dislike about the product?
I cant honestly find anything I disklike.
What problems is the product solving and how is that benefiting you?
Ninja helps us managing all our client's devices, identifying hardware issues, allowing us to standardise devices onboarding and offboarding processes as well as keeping everything patched.
Ninja also assist us to maintain client assets up-to-date
Ninja also assist us to maintain client assets up-to-date
Quick Setup
What do you like best about the product?
Very quick setup of the most important things. Relatively straightforward, and if you don't know what to do next, support will help you.
What do you dislike about the product?
In some places, it's a bit cumbersome to find settings.
What problems is the product solving and how is that benefiting you?
Keep the computers up to date regarding OS updates and software updates. Provide software requests from users.
Indispensable IT tool with excellent support – NinjaOne convinces across the board
What do you like best about the product?
We have been using NinjaOne in our company for several years now and are consistently impressed. The platform offers an intuitive user interface that is easy to understand for both experienced IT administrators and new team members. Particularly noteworthy is the enormous time savings through the automation features and the centralized management of all devices.
The remote monitoring and management (RMM) functions are powerful and reliable. Patch management, script execution, software distribution, and real-time monitoring work smoothly and enable us to provide proactive IT support.
Another plus is the outstanding customer service. Inquiries are handled quickly, competently, and friendly – you really feel taken seriously as a customer.
The remote monitoring and management (RMM) functions are powerful and reliable. Patch management, script execution, software distribution, and real-time monitoring work smoothly and enable us to provide proactive IT support.
Another plus is the outstanding customer service. Inquiries are handled quickly, competently, and friendly – you really feel taken seriously as a customer.
What do you dislike about the product?
I have no negative points! NinjaOne has convinced us in all respects!
What problems is the product solving and how is that benefiting you?
Our biggest problem was managing the different devices. Ninja One allows us to administer them clearly and keep them up to date.
cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Some features can seem like they overlap, or have no been thought through 100%. E.g. out of the box, you get alerts for 15% low disk space on a device, there are some scripts for clean up windows updates, recycle bin, etc but this process can be lengthy and time consuming for first line techs. If Ninja developed further the process of start to finish on each alert type, this would greatly add value to the platform.
What problems is the product solving and how is that benefiting you?
for the RMM price, you get a huge feature set, the one we use the most is software deployment.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
The essential tool for managing our clients on a daily basis
What do you like best about the product?
The set of Ninja tools is useful, but perhaps the automations (scripts) and patch management are the main assets that save us a lot of time. Also, the integration of ticketing facilitates customer support management and thus improves our productivity.
What do you dislike about the product?
I love everything about NinjaOne (except for the price :-D).
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to quickly, even proactively, observe a problem at a client's site thanks to the dashboard in particular. We anticipate production stoppages even before the client calls us.
Ninja One Review
What do you like best about the product?
The way we can install software silently to multiple devices
What do you dislike about the product?
The mobile application user interface is not that good.
The remote access to machines from mobile app is almost impossible.
The remote access to machines from mobile app is almost impossible.
What problems is the product solving and how is that benefiting you?
Asset management of multiple devices
Process automation proactive monitoring
What do you like best about the product?
The convenience of managing everything in a single console
What do you dislike about the product?
Sometimes new features are added that are not ready yet, it is better to have a consolidated test environment before releasing into production
What problems is the product solving and how is that benefiting you?
The management console greatly facilitates the work of system administrators. Active monitoring often prevents issues.
Game-Changing RMM Solution for Modern IT Operations
What do you like best about the product?
We've been using NinjaOne for a while now, and it's genuinely made our daily work easier. The interface is straightforward, which my team appreciates.
The patching system is what stands out most. The new AI Patch Intelligence feature has saved us countless hours—we don't have to manually research every patch anymore. When it automatically flags potentially problematic updates and shows CVE/CVSS scores right there, we can actually trust the automation. Our compliance reporting is much simpler now too.
The Compound Conditions feature was a game-changer for our workflows. Before, our policies were cluttered and hard to manage. Now we can create precise rules for specific device groups. It's made our automations much cleaner and easier to maintain. Small things like Warranty Tracking (which I didn't expect to use much) have helped us ditch our messy spreadsheets. The scriptable Device Tags are brilliant—a server shows one tag when patching starts, another when it's done. You can see device states instantly without digging through logs.
Having integrated backup built right in has also been huge. We deployed endpoint backups with cloud storage directly from the console and finally got rid of several single-purpose third-party tools.
But honestly? The custom scripting with centralized results is what makes it irreplaceable for us. Running scripts is one thing, but having all the outputs collected and visible in one place has completely changed how we operate. It gives us both flexibility and visibility that we didn't have before.
The patching system is what stands out most. The new AI Patch Intelligence feature has saved us countless hours—we don't have to manually research every patch anymore. When it automatically flags potentially problematic updates and shows CVE/CVSS scores right there, we can actually trust the automation. Our compliance reporting is much simpler now too.
The Compound Conditions feature was a game-changer for our workflows. Before, our policies were cluttered and hard to manage. Now we can create precise rules for specific device groups. It's made our automations much cleaner and easier to maintain. Small things like Warranty Tracking (which I didn't expect to use much) have helped us ditch our messy spreadsheets. The scriptable Device Tags are brilliant—a server shows one tag when patching starts, another when it's done. You can see device states instantly without digging through logs.
Having integrated backup built right in has also been huge. We deployed endpoint backups with cloud storage directly from the console and finally got rid of several single-purpose third-party tools.
But honestly? The custom scripting with centralized results is what makes it irreplaceable for us. Running scripts is one thing, but having all the outputs collected and visible in one place has completely changed how we operate. It gives us both flexibility and visibility that we didn't have before.
What do you dislike about the product?
The role-based access control (RBAC) needs improvement. As an MSP, especially when we co-manage with clients' internal IT teams, the current permission model is too limited. We often need to give very specific access rights, but we can't build truly custom, granular roles from scratch. This forces us into workarounds that aren't ideal. It's not a deal-breaker, but when the rest of the platform is so sophisticated, the RBAC feels like it's from an older version. Better granular control would make NinjaOne perfect for complex MSP environments.
What problems is the product solving and how is that benefiting you?
Honestly? It's solved way more problems than we expected.
The biggest one is catching issues before users notice them. We used to be reactive—someone calls, we scramble. Now the monitoring alerts us early, and our fix times have dropped dramatically. Last month it caught a failing drive on a CAD workstation before it died, which would have been a nightmare.
Patching was always our least favorite task. We used to spend Fridays manually researching updates. Now the automated deployment handles our whole infrastructure, and that AI feature that blocks bad patches actually works. We sleep better knowing we're not going to wake up to broken systems because of a buggy update.
Having everything in one dashboard sounds simple, but it's saved us probably 5-6 hours a week just in clicking around. Our techs aren't logging into four different tools anymore to check a single endpoint.
Remote access has been huge for cutting down truck rolls. The background mode is probably our L1 team's favorite feature—they can install software or run updates while someone's working without them even knowing. No more "can you restart your computer?" interruptions.
What's surprised us most is how it's spread through the organization. Our security team uses it for incident response now, and our compliance officer lives in the reports. It started as just an IT tool but became this backbone that different departments rely on. The scripting especially—we've automated so many little tasks that our senior guys actually have time to work on projects we've been putting off for years.
The biggest one is catching issues before users notice them. We used to be reactive—someone calls, we scramble. Now the monitoring alerts us early, and our fix times have dropped dramatically. Last month it caught a failing drive on a CAD workstation before it died, which would have been a nightmare.
Patching was always our least favorite task. We used to spend Fridays manually researching updates. Now the automated deployment handles our whole infrastructure, and that AI feature that blocks bad patches actually works. We sleep better knowing we're not going to wake up to broken systems because of a buggy update.
Having everything in one dashboard sounds simple, but it's saved us probably 5-6 hours a week just in clicking around. Our techs aren't logging into four different tools anymore to check a single endpoint.
Remote access has been huge for cutting down truck rolls. The background mode is probably our L1 team's favorite feature—they can install software or run updates while someone's working without them even knowing. No more "can you restart your computer?" interruptions.
What's surprised us most is how it's spread through the organization. Our security team uses it for incident response now, and our compliance officer lives in the reports. It started as just an IT tool but became this backbone that different departments rely on. The scripting especially—we've automated so many little tasks that our senior guys actually have time to work on projects we've been putting off for years.
The best one RMM
What do you like best about the product?
I have been using RMM tools for 10 years, NinjaOne is the final choice.
We migrated more than 5.000 agent from previous RMM in less than a month.
Remote Control is faster.
Excellent compatibility Win/Lin/Max
API are very functional.
The best support possible.
We migrated more than 5.000 agent from previous RMM in less than a month.
Remote Control is faster.
Excellent compatibility Win/Lin/Max
API are very functional.
The best support possible.
What do you dislike about the product?
I don't have any negative notes to highlight.
What problems is the product solving and how is that benefiting you?
Support for a great number of endpoint.
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