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An essential tool for our IT team
What do you like best about the product?
NinjaOne has been especially helpful for automated software deployment and managing updates—not only for Microsoft but also for third-party applications. The inventory feature is very clear and provides a well-organized view of our entire IT landscape. We were also pleasantly surprised by the mobile device management capabilities, which we hadn’t initially planned to use but are now actively incorporating. The entire IT team uses it for remote support, with logging features that ensure full traceability of all actions.
What do you dislike about the product?
The main drawback is the learning curve. There are so many features that the more you explore, the more possibilities you discover. This makes it hard to feel like the implementation is ever truly finished—there’s always something more you can do to improve your IT environment. That said, this also reflects the platform’s power and flexibility.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us streamline software deployment and patch management across all our endpoints, including both Microsoft and third-party applications. It provides a centralized and structured view of our entire IT asset inventory, which has significantly improved our control and visibility. We also benefit from its mobile device management features, which we didn't initially plan for but have proven useful. Furthermore, the remote support functionality allows our IT team to assist users quickly and effectively, with full traceability thanks to session logging. Overall, it saves time, reduces manual effort, and boosts IT team efficiency.
Greta product
What do you like best about the product?
Real time monitoring with automated patching, and emote access to end points and MDM.
What do you dislike about the product?
more expensive than alternatives, but it worth!
What problems is the product solving and how is that benefiting you?
provides a unified platform for managing and monitoring IT environments, including remote monitoring, management, patching, backup, and automation on endpoints, servers, printers and network equipment.
After one month using NinjaOne, i asked myself "why did I wait so long to try it?"
What do you like best about the product?
Honestly there is * a lot* to like about NinjaOne. We originally signed on to find an alternative to Teamviewer, but were blown away by all the additional features. There isn't a day that goes by that we don't us e multiple features. Our customer service rep and tech support have exceeded expectations... They made onboarding very easy. Everything, that's what I like best.
What do you dislike about the product?
We're still having issues consistently using Ninja Backup....but that's partly on us.
What problems is the product solving and how is that benefiting you?
Ninja Remote has greatly enhanced our ability to quickly resolve client issues.
Ninja has an excellent interface very quick to pull up and notice any issues in the environment
What do you like best about the product?
How easy it was to set up and deploy. How they’ve been working with our team on the ad hoc discovery of device devices and working to add more features behind that.
What do you dislike about the product?
It does like some of the enterprise monitoring from the storage and did a center switch side, but they are working with us to help pull better information
What problems is the product solving and how is that benefiting you?
Is helping us with alerting and carrying beautifully prepared templates to share at the executive level
Strong Managemenet Tools -- Fast, Friendly , Professional,
What do you like best about the product?
The complete suite of tools.
-The newly added SaaS backup is phenomenal and very fairly priced
-The NinjaRemote tool contains the remote print feature that Teamviewer has
-Ability to run our own powershell scripts/automation
-Seamless restoration from device backups
-The newly added SaaS backup is phenomenal and very fairly priced
-The NinjaRemote tool contains the remote print feature that Teamviewer has
-Ability to run our own powershell scripts/automation
-Seamless restoration from device backups
What do you dislike about the product?
We have had some speedbumps with the integration of Bitdefender - GravityZone. Though this is a 3rd party and not at all on Ninjas portion. We have found that notification linking between the GravityZone portal and Ninja portal have not been updating/accurate.
We have spent several hours trying to correct the issue but it seems to keep happening. I think this is an issue on the Gravityzone side not reporting the flag and notifying Ninja
We have spent several hours trying to correct the issue but it seems to keep happening. I think this is an issue on the Gravityzone side not reporting the flag and notifying Ninja
What problems is the product solving and how is that benefiting you?
A single portal to view devices and manage them.
Alerts to identify issues proactively
solutions/tools to address the issues that popup (remote access applications, backup applications, restore options etc)
Alerts to identify issues proactively
solutions/tools to address the issues that popup (remote access applications, backup applications, restore options etc)
NinjaOne Review
What do you like best about the product?
I have enjoyed how easy it has been to use as a new user of the application I have had little issues navigating it and no issues finding what i am needing.
What do you dislike about the product?
I have not experienced many cons at this time.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
What problems is the product solving and how is that benefiting you?
Helping me to easily and quickly remote to users PCs and troubleshoot issues.
A cut above the rest
What do you like best about the product?
NinjaOne is extremely powerful, easy to use, and reliable. The team and community behind the product is one of the best out there, both in knowledgeability and capability, as well as friendliness.
What do you dislike about the product?
Lack of granularity in technician permissions makes it difficult to make certain features of the platform available to our lower-level techs. Reporting and searchability of certain datapoints without having to use the API can be frustrating at times.
What problems is the product solving and how is that benefiting you?
NinjaOne handles all of our RMM needs: patching, monitoring and automation at scale, as well as providing visibility into critical datapoints for the endpoints we manage.
Solid Solution for small MSP's
What do you like best about the product?
In comparison to other solutions we have tried, our overall experience with NinjaOne has been better than with any other, mainly due to our account Rep, Lacey, and their support team. Overall, we are happy with NinjaOne and enjoy the ease of use and implementation of the products.
What do you dislike about the product?
While we complimented their support, we still have one unresolved issue, our AV integration with NinjaOne is working, but not showing in their software. Our biggest complaint is from two sides, first it is still unresolved and causing issues on new clients we are adding and second, they had us spend several hours over several days trying to work with them on support, while we don't mind working with them to resolve any issues, it was extremely time consuming for it not to end with having a resolution. Other than that, the only other thing would be is compared to some competitors they are still playing catch up on some functionality and features as it has taken years.
What problems is the product solving and how is that benefiting you?
With NinjaOne, we were able to simplify our ability to supply the services to our clients without having to sacrifice having a quality solution.
GOAT RMM Tool
What do you like best about the product?
The esasyness ofdoing daily task. Fast speed and device independence is worth it. Competitive price mark and support team is always therefor help.
What do you dislike about the product?
Nothing to say here, but onething I can mention is the device warranty checker can be more better.
What problems is the product solving and how is that benefiting you?
Windows patch management, sulent installers and remote script login saved a bunch of time and hassle.
Simple Helix - Ninja
What do you like best about the product?
Ninja One is extremely easy to set up and use. Managing multiple organizations and clients is easy and super configurable. They are constantly updating the program with new features.
What do you dislike about the product?
Some helpful features are missing (initiate a chat before remote connection for example), but the roadmap and feature suggestions let us know what Ninja has in mind for the future
What problems is the product solving and how is that benefiting you?
Providing a cloud based, and US based system is the main problem that is being solved
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