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Excellent starter and advanced RMM suite for your practice
What do you like best about the product?
The customer support for NinjaRMMs partners is excellent. Whether I need to access my partner success rep or an engineer, they all take the time to help. Couple that with one of the easiest platform's to onboard with and I have an MSP business in a box which can be launched in a day.
What do you dislike about the product?
The only complaint I have is the lack of a more detailed NMS (network management system) solution when contrasted with an Auvik or Domotz; however, given the minimal cost of Ninja's NMS and its simple feature set, it does the job fine for smaller MSP operations (before hiring additional techs).
What problems is the product solving and how is that benefiting you?
We are handling our systems administration operation efficiently and quickly. Our clients are using the tools for help when ticketing and resolution are practiced. NinjaRMM is an excellent sys admin stack in itself.
Recommendations to others considering the product:
If you're a small shop getting going, then you can't go wrong with NinjaRMM. The stack of tools they bring to the table: Webroot, TeamViewer, Cloudberry, Ivantis, etc, are all amazing and really help get the job done.
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Ninja has been great
What do you like best about the product?
Ninja has been wonderful to work with! Everyone from their account managers to their sales engineers are wonderful to work with. They are very knowledgeable on the system and if an answer is not known, they are prompt in getting back to you with answers.
What do you dislike about the product?
The only dislike I have had with Ninja in the past in starting initial conversations when demoing the product. Once we moved into the demo and were given an account manager to work with things have been great!
What problems is the product solving and how is that benefiting you?
We are so much more efficient in how we work now. Processes that were having to be completed manually are now being done using the automated tools integrated into Ninja. A lot of things have now turned into set it and forget it with the help of Ninja.
Ninja RMM is the best tool out there!
What do you like best about the product?
Ninja makes using a RMM tool a breeze and makes it simple to setup and deploy without spending hours with a support team and watching hundreds of videos.
What do you dislike about the product?
I haven't found anything that I dislike about the tool, it has met all expectations.
What problems is the product solving and how is that benefiting you?
I sue Ninja to monitor all endpoints and keep track of what my endpoints are experiencing.
Recommendations to others considering the product:
It is the best RMM tool on the market
"Extraordinary RMM that has a huge amount of potential"
What do you like best about the product?
Client administration is one of numerous zones that Ninja exceeds expectations in. Backing is constantly accessible and they have an answer or workaround for practically anything. The mechanization and detailing is most likely the best we have found in the market for a MSP. It is easy to scan for an endpoint, run a content, get cautions, screen basic server and system gadgets. System observing is another key factor in our choice to pick NinjaRMM. Seeing netflow from a solitary sheet all from the cloud is quite wonderful. Fix Management works 99% of the ideal opportunity for us (which is incredible in IT). Generally the issues are NOT from Ninja, rather Microsoft or an issue with an endpoint making a fix come up short. Extraordinary thing is you can see the fizzled fix, get a blunder code and simply fix it. Remote Access utilizing Splashtop is basic and works extraordinary. On the off chance that you lean toward TeamViewer they can simply include that too. We use Webroot and Bitdefender relying upon the clients needs and Ninja has that secured too. In general an incredible stage that always offers development.
What do you dislike about the product?
On occasion certain screens load gradually and I'm fretful. Ninja stays over this issue and resolves it when the issue happens.
What problems is the product solving and how is that benefiting you?
Ninja has rearranged our endpoint the executives definitely. It has an incredible and developing list of capabilities with reconciliations that fit our business. As this item has kept on developing, we have turned out to be increasingly dependent on it for that solitary purpose of the executives we need. It has the highlights that issue over our customer base. Basically, it just works. We have so few issues with our oversaw clients, our specialists are presently effectively dealing with 20% a larger number of endpoints than with our earlier framework.
Recommendations to others considering the product:
It is the best nature of administration at the cost out of any RMM instrument we were taking a gander at. When you get familiar with the interface and how things work it is truly smooth, however it very well may be entirely startling at first.
Amazing new partner!
What do you like best about the product?
Our entire staff is onboard with Ninja and enjoying the ease of use. They are a great partner to work with and we feel we have a voice when asking about features or updates. The Ninja team is great to work with, very knowledgeable and friendly.
What do you dislike about the product?
This isn't really a dislike, but there are a few features that I wish were implemented; however, I know they are in the works. Remote File and Registry explorer would be great to have. Also, updated integration with Connectwise is going to be helpful and getting BrightGauge integration completed will be a huge improvement.
What problems is the product solving and how is that benefiting you?
Onboarding - The onboarding experience for a new technician is incredible. Getting them up and running is easy with the way that Ninja does 1 on 1 training along with their easy to use interface.
Management - I'm saving hours a week not having to babysit the RMM tool. Updates work as configured, scripts and monitors work as intended.
Management - I'm saving hours a week not having to babysit the RMM tool. Updates work as configured, scripts and monitors work as intended.
Recommendations to others considering the product:
Don't be afraid to give them a chance. They are new and this turns some people away, but the company is really working for the MSPs and wants to be the best RMM out there.
NinjaRMM - Our Strategic Partner - Simple and Powerful
What do you like best about the product?
We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without.
We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).
We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).
What do you dislike about the product?
There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.
What problems is the product solving and how is that benefiting you?
NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.
Recommendations to others considering the product:
Don't waste your time looking any further. NinjaRMM is the only RMM tool you need.
Ninja Has helped bring Automation to IT Ops
What do you like best about the product?
Ninja supports Mac and Windows with a Linux agent on the road map. Windows patching and 3rd party patching are great! The Script library has been a great tool for our team.
What do you dislike about the product?
Currently, they do not offer a mobile app but that is on the roadmap for this year.
What problems is the product solving and how is that benefiting you?
Ninja has helped us bring automation to our team and cut back on the number of man-hours it takes to run daily maintenance on our environment. The script library will be the next item to help out team dive more into automation.
Great user experience
What do you like best about the product?
The simplicity and well designed screens. It feels light weight even though it has all the features we need. I've tested 5-10 other RMM programs and they are very cumbersome and awkward. NinjaRMM gets it right and their team continues to improves on new features. For remote control they use Team Viewer Enterprise which really is an important part of the NinjaRMM experience. Plus they have simplified built-in good pricing desktop backup and virus protection.
What do you dislike about the product?
No mobile app yet and the web version doesn't work well on a mobile. Also, no mobile device management built in like other platforms have.
What problems is the product solving and how is that benefiting you?
We manage our 60+ PCs and Macs at all of our stored using NinjaRMM. Overall, it works great and is a pleasure to use.
Recommendations to others considering the product:
If you need RMM and remote support that is simple and extension for PCs and Macs, NinjaRMM is great. If you need advanced app sandboxing, security and MDM then look elsewhere.
Ninja RMM, a solid product.
What do you like best about the product?
Simple and effective with excellent account and technical support. I was on the fence for years about embracing the MSP model and RMM software and so far I could not be happier with my choice to move forward with Ninja and their integrated Teamviewer, and Webroot AV and DNS filtering.
What do you dislike about the product?
Not much to put here, only very minor issues or feature requests that they are happy to address.
What problems is the product solving and how is that benefiting you?
I'm able to be more proactive and provide a more positive and consistent user experience.
Recommendations to others considering the product:
Go for it!
NinjaRMM
What do you like best about the product?
Ninja has been a helpful tool for expediting business operations and managing a large number of client machines. Our account manager, Christopher Thomas, along with their support has been phenomenal in addressing our needs and questions quickly and rolling out helpful features based on our input.
What do you dislike about the product?
There is little support for Mac OSX and we are unable to identify new devices on the network.
What problems is the product solving and how is that benefiting you?
We've been able to automate processes with the scripting tools for several machines or clients at once. We are able to be proactive with problems such as disk space and threat management with this tool.
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