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RMM that is always growing to fit your needs
What do you like best about the product?
NinjaRMM has an amazing interface with a large feature set.
Managing updates is as simple as creating a new policy and applying it.
The interface is sleek and easy to use. We rarely have any issue finding anything we are looking for.
Customer access is a must have in today's world, and Ninja makes it easy.
The reports are concise where needed, or exhaustive if required. We have put the site through a massive test and it passed with flying colors.
Working with their sales and support teams has been a great experience. We had an issue with billing, but it was quickly resolved with no issue. It is very rare for us to find a company that provides support on the same level that our customers expect from us.
Managing updates is as simple as creating a new policy and applying it.
The interface is sleek and easy to use. We rarely have any issue finding anything we are looking for.
Customer access is a must have in today's world, and Ninja makes it easy.
The reports are concise where needed, or exhaustive if required. We have put the site through a massive test and it passed with flying colors.
Working with their sales and support teams has been a great experience. We had an issue with billing, but it was quickly resolved with no issue. It is very rare for us to find a company that provides support on the same level that our customers expect from us.
What do you dislike about the product?
The interface can be a bit buggy at times, requiring page reloads when the application has correctly pulled the data.
Splashtop, while mostly dependable, has errors like double chats. Splashtop seems to always be trying to upsell for the full feature set instead of the standard client they provide to RMMs
Splashtop, while mostly dependable, has errors like double chats. Splashtop seems to always be trying to upsell for the full feature set instead of the standard client they provide to RMMs
What problems is the product solving and how is that benefiting you?
Ninja allows us to see customer issues often before the customer knows they exist. We can identify drive, network, and device issues proactively. Auto remediation is an amazing tool that allows us to push a fix systematically. On average, customer resolution time has been reduced by 22%
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Great tool for monitoring
What do you like best about the product?
Ease of setup and configuration. It is quick to get going and make changes.
What do you dislike about the product?
It is a bit light on features compared to some of the larger competitors.
What problems is the product solving and how is that benefiting you?
Allowing us to be proactive with problems instead of reactive. Having everything easily accessible has been a time saver.
Great Service for a growing startup!!
What do you like best about the product?
From Integrations to ease of use with the system as a business owner it is nice as I can grab quick over views and see whats happening quickly.
What do you dislike about the product?
Missing ability to work on mobile devices. It is the one pain point we are starting to see more of.
What problems is the product solving and how is that benefiting you?
Updates, Fixes, Patches, Installs, Transfers, Monitoring.
Recommendations to others considering the product:
This is not the end all be all service. It is great for a company getting into the business of Rmm. With something that has less programming at the start and can get you going fast. We have looked into other companies including connectwise and we still have no reason to leave at this current point. It continues to provide more to the service and we expect to use this even if we have to go to another RMM as a secondary service later on.
We started with NinjaOne when they were NinjaRMM and not once have we stopped
What do you like best about the product?
When joining NinjaOne when it was NinjaRMM, one could assume you are going in with a decent team to start and hope it never falls through at any point. Little did I know that you would be working with a team that is almost like a few friends going to the bar after work at times. I've seen the growth and felt like we have been growing together rather than separate entities in development. Even when something is seemingly wrong with a particular client at night, the support is always there. The team will also assist with solutions you may need. All you have to do is ask. Even the Webinars that they have provided have made for some exciting days and intriguing ideas! I don't see this stopping as NinjaOne.
What do you dislike about the product?
If I had to nitpick what I dislike about NinjaOne from all my experience on their live products, I'd say it is about leaving "notes" about devices. Sometimes Notes are a bit better with an external means. This might be fixed with their documentation feature upon launch.
What problems is the product solving and how is that benefiting you?
Given all the issues going on, one of the biggest problems solved is diagnoses of problems is a lot easier before deciding if we need to come in physically. NinjaOne saves us time and reduces false-positive paths on what an issue could be to fix problems with minimal downtime.
Recommendations to others considering the product:
NinjaOne is great if you're willing to work with it. It isn't just about what the product can do for you, as you should also ask what the product can do for others in the community. The community has been helpful and seems like it always will be.
operations manager
What do you like best about the product?
I like the workstation and server integration, the ability to run tasks from the Ninja desktop and connect remotely with team viewer.
What do you dislike about the product?
The virus scan under the details section has now date and time stamp of when the virus was detected, and I cant seem to clear the queue.
What problems is the product solving and how is that benefiting you?
Server and workstation patching, remote access to fix problems. All the general info about devices under the overview and details section.
Great set of tools to help us be proactive
What do you like best about the product?
Pricing is very flexible. We've tried many RMM systems in the past and Ninja offers a great pricing model.
What do you dislike about the product?
The UI can be difficult to navigate if you don't use it on daily.
What problems is the product solving and how is that benefiting you?
The RMM allows us to continuously maintain a proactive relationship with our clients.
NinjaRMM as a Remote IT Support Platform
What do you like best about the product?
The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer.
What do you dislike about the product?
The two aspects I disliked were our initial issues with TeamViewer integration (this was fixed by migrating to Splashtop and we haven't had issues since) and the fact that there is not built in function to delete a windows update across all devices. I believe that, given the inherent instability of Windows recently, this would be a fantastic feature that would save loads of time.
What problems is the product solving and how is that benefiting you?
The main problem we were able to solve using NinjaRMM was providing remote IT support while working from home due to COVID-19. However, following my return, NinjaRMM continued to be useful in monitoring our computers health, keeping our tech inventory up to date, gathering information needed for major network changes, and boosting the security of our entire system. Lastly, NinjaRMM's integration with splashtop gave us the ability to allow end users to remote into work computers from home increasing their flexibility and capability.
NinjaRMM at School
What do you like best about the product?
Solid reporting and fairly easy to add devices.
Once monitoring is set up, I very much appreciate the SMS alerting feature!
Once monitoring is set up, I very much appreciate the SMS alerting feature!
What do you dislike about the product?
I wish the alerts were a little more customizable/granular. I also would like a pricing model design to make it attractive to add all my devices. (Right now we only have a select number of items due to cost.)
What problems is the product solving and how is that benefiting you?
I really like that the alerting runs from the cloud - this lets us know there are issues even if we lose connectivity.
Best RMM Platform and Support
What do you like best about the product?
If You are new on the world of Managed services, Ninja Support will grab your hand and walked You through the process, i think the key for a good platform is a good support and that's exactly what you will get from Ninja. the fact that they are partnering with Team Viewer makes it perfect for troubleshooting and address issues faster.
What do you dislike about the product?
Their platform can get confusing at a times, but they are constantly improving on that, If you don't pay attention on the steps you might find yourself lost on it.
What problems is the product solving and how is that benefiting you?
You can Remote on customers with TeamViewer or Slapshot, run scripts and open CMD without remoting on customer PC which makes it really convenient. Also if there is a project you want to accomplished, you can always contact their support and their support will be able to guide You for a best result; the status of the machines is another thing that you will be able to watch live, the fact that they have two remote engines helps a lot, if for some reason that day TeamViewer don't want to work, you can always enable slapshot, push the software and then remote from there, get the support to your client done and bring everything back the way you had previously configured. You can always address issues with scripts and after hours to don't interrupt your clients, You can also monitor firewalls with public static ip's and have a notifications to now if there is a problem with the line.
Recommendations to others considering the product:
You won't regret it, they are well prepared to help you all the way.
Great Functionality, Easy to Use
What do you like best about the product?
Integrated antivirus, ticketing, and remote options, and easy to use interface.
What do you dislike about the product?
The price vs. performance value is very good, no complaints
What problems is the product solving and how is that benefiting you?
Remote AV install and maintenance, patching. Lowered our cost of managing remote workers.
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