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NinjaOne makes management of endpoints simple and straightforward
What do you like best about the product?
The NinjaOne dashboard give a clear and simple view into the status of endpoints across all of our customers. Agent is easy to deploy and works well with other platforms where additional compliance is needed.
What do you dislike about the product?
Sometimes software updates do not install properly, especially if updated via other means, and can be difficult to resolve via the dashboard.
What problems is the product solving and how is that benefiting you?
Our clients are located across the country so the remote support feature is the primary benefit as well as providing patch management of systems located outside of traditional office settings.
Best RMM offering out there...HANDS DOWN!
What do you like best about the product?
From company-branded configuration, top-of-the-line security offerings, remote desktop management, powerful scripting tools, a ticketing system, MDM and NMS offerings, you can't go wrong! The on-boarding process was seamless and painless. Whenever we encounter an anomaly, my dedicated account rep was responsive and always very helpful. Not only do they offer these solutions, the solutions are actually best-in-class. The integration and centralization of the various tools, allow for ease of use and a reliable, consistent tool our technicians use everyday.
What do you dislike about the product?
The only issue I encountered that was less than great, was the bitdefender gravity zone integration. Although it could be our lack of familiarization with the Gravity Zone tool set.
What problems is the product solving and how is that benefiting you?
The ability to have a central place to manage and execute various tasks for endpoints.
One of the best product changes we ever made
What do you like best about the product?
Straightforward interface, requiring minimal navigation to carry out various tasks.
What do you dislike about the product?
Reporting is slightly limited and I would like to see more added to that over time to eliminate any other platforms to be needed for reporting
What problems is the product solving and how is that benefiting you?
Streamline automation and deployments across all clients by using custom fields to reduce scripting overhead, allowing for faster and more efficient rollout of software and patches.
NinjaOne Outstanding Product and Service
What do you like best about the product?
NinjaOne has a great support team behind their product, and I feel comfortable reaching out to my account manager for information on new services on the roadmap and how I can potentially implement them into my workflow. The NinjaOne product itself is intuitive and easy to get started with, both for large enterprises and small/medium businesses.
What do you dislike about the product?
The product has a ton of features that are still being developed and matured, so there may be another vendor that does one specific service better. For instance, NinjaOne backup has grown over the years, but other vendors that are focused solely on backup was a better option when it was first introduced. I do like the fact that these services are still being developed with meaningful features with each new release.
What problems is the product solving and how is that benefiting you?
NinjaOne fulfills the requirement of patch management and RMM all in one solution that is easy to implement en masse.
Excellent RMM
What do you like best about the product?
NinjaOne does all the things I need an RMM tool to do for a good price without some years-long commitment.
What do you dislike about the product?
You still have to buy the product in blocks of endpoints rather than 1:1 usage.
What problems is the product solving and how is that benefiting you?
It provides excellent RMM tools on a month-to-month basis
Love NinjaOne RMM
What do you like best about the product?
We recently transitioned to NinjaOne after evaluating several RMM solutions, and it quickly became clear that it was the best fit for our needs. The sales and account teams were incredibly engaged and supportive throughout the entire onboarding process. Our previous RMM platform caused ongoing frustration due to unreliable patching, limited scripting capabilities, and a clunky user experience. Since switching to NinjaOne, we've seen a noticeable drop in ticket noise, improved accuracy in reporting, and a significant reduction in internal complaints. Special thanks to our account manager, NinjaNicole, she’s been fantastic to work with, always responsive, attentive to our needs, and quick to connect us with the right resources.
What do you dislike about the product?
I do not have a complaint or dislike with anything. I would love to see more reporting features.
What problems is the product solving and how is that benefiting you?
Patch management and scripting were constant headaches with our previous RMM. It was unreliable and offered no clarity on whether tasks were executed successfully. NinjaOne completely resolved those issues. I'm now confident that our patching process is functioning as intended, and our client systems are being properly updated. The scripting capabilities in NinjaOne have been a game-changer, providing reliable execution and clear feedback. It just works
Top notch tooling for MSPs
What do you like best about the product?
Probably the most communicative vendor we have; they are high touch but not overly intrusive from an account management perspective. Solution is solid, innovative and continuously improves.
What do you dislike about the product?
Reporting could be better, client facing live dashboards of specific information (i.e. asset dashboard w/ warranty info)
What problems is the product solving and how is that benefiting you?
We manage all our client endpoints. We track assets, remote support and manage patching. It's the core tooling for support for our MSP.
Ninja RMM Review
What do you like best about the product?
Ninja is a very intuitive RMM solution, providing ease of use to technicians to perform daily tasks, automate solutions, remote to assets to assist clients, and provide top tier automated patching.
What do you dislike about the product?
I would like if Ninja would allow for upload of .msi or program files.
What problems is the product solving and how is that benefiting you?
The patch management in Ninja has saved us hundreds of hours as we were previously using Kaseya PSA which was a horrible experience. The ease of use of the remote support simplifies our processes.
Best move for our business.
What do you like best about the product?
Intereface is pretty easy to understand. Implementation is straight forward.
What do you dislike about the product?
Nothing as of yet. Been really good and our account manager is really helpful.
What problems is the product solving and how is that benefiting you?
Helps us manage many clients while tennat setup makes it easy to have a single pane of glass.
NinjaONE Review
What do you like best about the product?
We have used NinjaONE for one year now. We have gone thru several products from Dell, Connectwise, Kaseya, and Datto. We have never been able to get the full benefit out of the past products or integrate them with other 3rd party applications out of the specific vendors eco systems. We have also had to hire a 3rd party company just to manage patch management exclusively to keep us at 70% patched across our network. We relied on 3rd party patch management reports because there wasn't a graphical representation of patch status.
With NinjaONE, you get a graphical representation of the current patch management status as soon as you log in. Knowing where you are at, leveraging all of the functionality, and being able to integrate with other third-party applications like Halo PSA has been a breeze.
With NinjaONE, you get a graphical representation of the current patch management status as soon as you log in. Knowing where you are at, leveraging all of the functionality, and being able to integrate with other third-party applications like Halo PSA has been a breeze.
What do you dislike about the product?
We have not found anything that we dislike about the product when comparing it to products that we have used in the past.
What problems is the product solving and how is that benefiting you?
The biggest problem that NinjaONE is solving for us it patch management.
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