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Great Onboarding Experience - Rapid Adoption
What do you like best about the product?
NinjaRMM was simple to configure, easy to deploy and feels very secure. It's easy to keep my machines current on patches, and I have significantly more control over them than I used to. We had the system configured in an afternoon and all machines reporting in 3 days later.
What do you dislike about the product?
The only problem I have is that it doesn't yet work on iPads. (yet???)
I really struggle to identify anything to improve with the product for managing Windows based devices.
I really struggle to identify anything to improve with the product for managing Windows based devices.
What problems is the product solving and how is that benefiting you?
Maintaining patch compliance, reporting on patch compliance for audit purposes, Remote deployment of scripts for configuration settings and environmental consistency.
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Great RMM for SMB's
What do you like best about the product?
The Patch Management system is one of the best in the RMM space. I've tried a few other RMM solutions (in fact I do that often) to see what's out there and where other RMM's may look prettier or have a few more features, NinjaRMM fits our needs. Since most RMM's are designed for MSPs, NinjaRMM does a great job at reducing the clutter for internal IT departments.
What do you dislike about the product?
The inability to drill down into graphs to get a more detailed view. Software deployment works but it takes some time getting used to how they want it done. In the end, it does work. VMware support is there but it doesn't do much for our deployment since we have a vxRail cluster and their implementation looks at the individual esxi servers.
What problems is the product solving and how is that benefiting you?
As the only IT person at my company, I needed a tool to ensure all of my endpoints were always up to date with the flexibility to treat different groups of machines with their own policies if/when needed. I also appreciate the fact that I don't need to spend a lot of time managing NinjaRMM. For the most part it just works.
Outstanding Product
What do you like best about the product?
Everything has been absolutely flawless with the Ninja RMM solution. It has been one of the most stable and powerful tools I have seen in my 33 years in IT/technology. The pricing is extremely cost effective. Being able to remotely drill down into a PC's event log and technical details is invaluable. Also, being able to remotely remove and/or install software without taking remote control of the PC is completely transparent to the end user - the way it should be.
Ninja also provides many workshops, tutorials, and other technical material that is clear and concise.
Ninja also provides many workshops, tutorials, and other technical material that is clear and concise.
What do you dislike about the product?
We've yet to find anything that we do not like or would recommend to improve. It is very reassuring that our account representative has been very responsive to get us connected to the right resource(s) to ensure anything we need is addressed, including a communications path to product management.
What problems is the product solving and how is that benefiting you?
We can detect a lot of problems before the users see them. It has also enabled us to develop a Best IT Practices pamphlet tailored to each business for how the use their technology.
Amazing Functionality
What do you like best about the product?
The deployment and ease of use of NinjaRMM is excellent. My engineering staff have jumped in and love the product. It gives them data and access needed to do their jobs more effectively. I also like the fact they actively seek customer input to enhance the product.
What do you dislike about the product?
Reporting is weak, but this is a feature they are actively enhancing.
What problems is the product solving and how is that benefiting you?
Patch and remote access controls. The benefits for remote customers is extremely helpful. Issues that were difficult to walk over the phone are no longer present. I can service a customer that is 2 - 3 hours away or across the globe much quicker.
Recommendations to others considering the product:
I have been in this business for 25 years and I have looked at a number of products. The features you get for the cost are worth it.
Very good fixable team and very responsive helpful support
What do you like best about the product?
very responsive helpful support and very flexible team
What do you dislike about the product?
i think they need to do some changes in the UI to make it easier
What problems is the product solving and how is that benefiting you?
I am monitoring all computers and server and IPS and switches in my Library and i also was able to make all the users work from Home
Recommendations to others considering the product:
YEs
The Foundation Of Our Operations
What do you like best about the product?
The ease of access to all information in a single pane of glass is phenomenal and key to efficiency and operational success!
What do you dislike about the product?
There is very little to dislike; I am highly critical of their services. Understanding that growth happens and new features are released, there are issues, yet they are very committed to resolving them.
What problems is the product solving and how is that benefiting you?
Reporting and Patch Management, also remote access.
Amazing Platform, Sales & Onboarding Experience
What do you like best about the product?
The Ninja RMM Platform! The user interface is very intuitive. You can tell the Ninja team put a lot of time and thought into building it out. The ability to see all of the managed systems in the dashboard is second to none. More important to that is the ability to take action on those systems in a very intuitive way. Automation, software deployment the list can just go on and on!
What do you dislike about the product?
So far my entire experience with NinjaRMM has been amazing. Working with the sales team (SG, MB) to the onboarding experience and working with support has been a breeze! I'm sorry but there isn't anything I dislike about NinjaRMM.
What problems is the product solving and how is that benefiting you?
Previously I was using an older RMM tool. As the years went by it was showing it's age more and more. I finally got to a point where I didn't want to use it anymore as tasks would take too long. By switching to NinjaRMM I was solving two problems: 1 - was my issue with the previous platform and 2 - Was finding a platform that would give me the visibility and automation into my clients systems that was required.
Recommendations to others considering the product:
Prior to reaching out to NinjaRMM for a trial I did my research about the company. I came across some threads that suggested the sales and onboarding process was difficult. I am happy to report that this was NOT my experience at all. I worked with SG during my trail and he was thoughtful, helpful and a pleasure to work with. I recently went through my onboarding process and that was also a very pleasant experience! The support staff at NinjaRMM are second to none. Most of all they actually want to be there and help!
Obviously this are social things but I believe them to be very important in selecting a provider of any sort. The platform meets all of my requirements and if you are like me coming from older RMM's that have been around for awhile (K) I think you'll have a wonderful experience with NinjaRMM.
Obviously this are social things but I believe them to be very important in selecting a provider of any sort. The platform meets all of my requirements and if you are like me coming from older RMM's that have been around for awhile (K) I think you'll have a wonderful experience with NinjaRMM.
Easy to use, highly functional RMM
What do you like best about the product?
What I like best is the clearly structured and tidy start screen
What do you dislike about the product?
The thing I like least is that I can't always tell immediately if a machine is offline.
What problems is the product solving and how is that benefiting you?
Our biggest problem was the different locations of our machines. Today we solve about 75% of all user problems with remote maintenance via NinjaRMM.
The biggest benefit for us is the easy integration of batch and powershell scripts.
The biggest benefit for us is the easy integration of batch and powershell scripts.
Recommendations to others considering the product:
We have tested several RMM tools, including Solarwinds, Atera and a few more "unknown" ones. According to our specifications, we needed a tool that provides a remote desktop, a centrally controllable virus program and scripting. The price was easily negotiable.
Needed a capable RMM solution quickly, Ninja was up to the task!
What do you like best about the product?
Easy to use interface, intuitive layout.
It was quick and easy to implement.
Liked the integrated RDP and AV.
Support for 5 scripting languages.
Patch Management.
Backup.
Customer support is very responsive and gets you the answers.
It was quick and easy to implement.
Liked the integrated RDP and AV.
Support for 5 scripting languages.
Patch Management.
Backup.
Customer support is very responsive and gets you the answers.
What do you dislike about the product?
Details pane on a workstations is very rich, even has Bitlocker key, however missing some basic info such as installed printers, and mapped drives.
What problems is the product solving and how is that benefiting you?
A management system for our workstations, most heavily used features: BitDefender for AV, Ninja Remote for RDP, Patch Management, Asset tracking, Policies, scripts.
Now offering Bitdefender GravityZone integration as well as their own remote app, which is superior to Splashtop.
We also use Backup on select workstation and works pretty smoothly.
Now offering Bitdefender GravityZone integration as well as their own remote app, which is superior to Splashtop.
We also use Backup on select workstation and works pretty smoothly.
Excellent RMM software, highly recommended for any IT MSP.
What do you like best about the product?
Very clean, clear and concise online portal for management.
Patch management for OS and third party software is superb.
Ninja's support team is excellent.
Patch management for OS and third party software is superb.
Ninja's support team is excellent.
What do you dislike about the product?
Nothing, platform is brilliant. So easy to use.
What problems is the product solving and how is that benefiting you?
Patch management for both Windows updates and third party applications are fully handled by Ninja.
Full hardware/software audit information is easily accessible.
A lot of our customers remote access requirements are also being fulfilled by Ninja's web based RDP system.
Full hardware/software audit information is easily accessible.
A lot of our customers remote access requirements are also being fulfilled by Ninja's web based RDP system.
Recommendations to others considering the product:
Ninja RMM is the best RMM system we have ever used. We spent a considerable amount of time reviewing other RMM platforms before we picked Ninja. We found the layout and overall usability of the platform so well designed, out technicians could not fault it.
The support we receive from both our account manager and the Ninja support technicians has been faultless.
The support we receive from both our account manager and the Ninja support technicians has been faultless.
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