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Efficient and User-Friendly – NinjaOne Delivers
What do you like best about the product?
I particularly appreciate the versatility of NinjaOne which allows me to manage various IT services in one place. From remote support to patch management and software deployment everything is seamlessly integrated. This centralized management saves time and significantly increases my team's efficiency.
What do you dislike about the product?
Occasionally, I find that some advanced features can be slightly overwhelming due to their complexity, which could pose challenges for less experienced users. While I appreciate the depth of functionality, I believe that more comprehensive documentation or video tutorials would be beneficial in empowering users to maximize their use of the platform and navigate its intricacies with greater confidence.
What problems is the product solving and how is that benefiting you?
With NinjaOne's robust client management features, I can easily oversee multiple customer accounts from a single dashboard. This centralization simplifies our processes and enables us to quickly identify issues and manage client requests without feeling overwhelmed. The ability to track each client's needs and performance metrics helps us maintain better relationships and deliver tailored support efficiently.
Image Backup Feature Proved Invaluable When It Mattered Most
What do you like best about the product?
I have to admit, even though I was reluctant at first, the image backup feature has really come through for me during crucial times. Just an good RMM to integrate and use.
What do you dislike about the product?
The MFA using a mobile phone number can be hit or miss. Sometimes I would just never get a code sent to me or it would be sent a couple hours later. But this was resolved but just using google authentication. The other thing I have been having issues with was using the remote feature which would not connect and ask me to update ninja remote with the ncinstaller. After downloading and running ncinstaller it would still keep asking to update ninja remote.
What problems is the product solving and how is that benefiting you?
Being an affordable endpoint and RMM solution. Lets me easily fix issues remotely in locations that would normally take a couple hours to travel to.
Easy Device Management, Smooth Remote Access with Minor Flaws
What do you like best about the product?
It is easy to use, finding device information is super simple, the ability to find devices based off of different criteria is very good, exporting data to spreadsheets is super useful, and the remote access feature is very smooth and reliable.
What do you dislike about the product?
My only complaint about NinjaOne is in NinjaOne Remote. Whenever I want to transfer a file over I have to use FTP but with other remote services like VNC I can just copy the file and paste it over. I think NinjaOne Remote would be absolutely perfect if I was able to do that.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage our devices and update them as we need to. It also helps us help our users when they need it and gives us all the information we need to do so.
Instant Insights and Fast Issue Resolution, But Needs Better Reboot Scheduling
What do you like best about the product?
The almost instantaneous polling rate is impressive. Access to real-time information about endpoints and hosts, especially when combined with compound conditions, has proven to be extremely useful. The ability to address common issues on application servers as soon as they occur has saved us a significant amount of time.
What do you dislike about the product?
One limitation is the absence of reboot options within patch policies. It would be helpful to have the ability to stagger host restarts over a set window, rather than having them all occur simultaneously. While this isn't a major concern for endpoints, it poses more of a challenge for application and infrastructure hosts.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to support our end users will also allowing us to monitor and manage configuration on all our endpoints across our organization. This helps us achieve our compliance and security goals while also allowing us to provide hands on direct support to end users.
Excellent Remote Support and Patch Management, But Reporting Needs Improvement
What do you like best about the product?
The built-in remote support tools, third-party patch management, and the capability to run scripts for onboarding remote systems are all valuable features.
What do you dislike about the product?
In my opinion, the reporting features feel somewhat clunky.
What problems is the product solving and how is that benefiting you?
We mainly use this for patch management, which is essential for our operations. The convenient remote support tools also make a big difference for our small team, helping us work more efficiently.
Intuitive and Easy to Use—A Pleasure to Work With
What do you like best about the product?
Very intuitive and easy to use. Features are excellent for what we need.
What do you dislike about the product?
A dashboard could be set up better with defaults or pull up the most recent client worked on
What problems is the product solving and how is that benefiting you?
Monitoring and remote management for my clients and points and servers. Currently looking at the back up and ticketing.
NinjaOne is an excellent management solution for any business
What do you like best about the product?
NinjaOne is very easy to use with a UI that is informative without being excessive it simply gives you the information which is important.
We have implemented it into our product seemlessly without issue. We have over 600 devices, which will greatly benefit from the automation's and scripts NinjaOne has to offer.
The team at NinjaOne are also great, fast to respond and always helpful. Personally I like the Dojo and Discord group as it is a place for like minded people to ge the most out of this product.
We have implemented it into our product seemlessly without issue. We have over 600 devices, which will greatly benefit from the automation's and scripts NinjaOne has to offer.
The team at NinjaOne are also great, fast to respond and always helpful. Personally I like the Dojo and Discord group as it is a place for like minded people to ge the most out of this product.
What do you dislike about the product?
When making remote connections of the connection is not made successfully the error logged does not give enough information, I would love NinjaOne to add extra information on these logs so we can better understand the cause.
What problems is the product solving and how is that benefiting you?
We have a large global estate and NinjaOne is helping us manage these machines regardless of location as it allows us 24/7 access to these devices to ensure they are operating correctly and apply patches as and when needed.
Easy Setup with Strong Capabilities for automated patching, reporting, and management
What do you like best about the product?
With some time in the platform, NinjaOne is very powerful for an RMM. When I started using the platform/tools, I was able to start working and configuring the system and endpoints fairly quickly and easily. As I began to use the platforms increasing integrations and capabilities, in many cases able to figure things out by clicking through the options. But even when you're stuck, the documentation is top-notch -- and linked directly from the page you're on! For even more difficult or custom problems, the ease of setting up a one-on-one call with the NinjaOne engineers is amazing. I have used all of their resources on many capabilities to ensure we are offering our customers with the best service.
What do you dislike about the product?
The expectation of full control with macOS endpoints is pretty limited without the MDM being configured. NineOne does provide many scripts built into the platform that help with a lot of the management of patching of third-party software (limited catalog compared to Windows endpoints). As long as the end-user or system administrator (depending on organization's setup) must approve various system requirements as expected with all macOS systems requiring the deep system control required.
The good new is that NinjaOne has the ability to connect an ABM account to NinjaOne to configure NinjaOne as both an RMM and MDM -- significantly increasing its ability to manage macOS endpoints.
The good new is that NinjaOne has the ability to connect an ABM account to NinjaOne to configure NinjaOne as both an RMM and MDM -- significantly increasing its ability to manage macOS endpoints.
What problems is the product solving and how is that benefiting you?
Automated Patch Management is the #1 benefit. This capability is an "easy win" for us and our customers, creating very specific patching schedules per customer, location, or even device. We use NinjaRemote (foreground and background mode) secondly, which also reduced the attack surface since we no longer needed to additionally install other Remote Desktop access software tools.
Impressive Device Management, Minor Remote Tool Issues
What do you like best about the product?
I recently began using Ninja after previously working with SCCM at my last job. I am genuinely impressed by Ninja's range of features and its strong device management capabilities. Overall, my experience with Ninja has been very positive, with only a few minor criticisms.
What do you dislike about the product?
The only major criticisms I have about Ninja is its native remoting tool. While most use cases the ninja remoting tool works great I have run into some issue where the tool refuses to connect and just remains in the "connecting" screen
What problems is the product solving and how is that benefiting you?
The ease of use of Ninja and the number of features it provides to manage devices. With its customizable tools and scrips we can automate work and save tons of time
Easy Communication and Multi-Product Access, but Slow Falcon CrowdStrike Issue Resolution
What do you like best about the product?
The ease of communicating to my sales rep.
More than one product in the same place, and ease of use
More than one product in the same place, and ease of use
What do you dislike about the product?
The time it takes to resolve Falcon CrowdStrike related issues.
What problems is the product solving and how is that benefiting you?
end point management
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