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Simple, Intuitive Interface to keep it simple.
What do you like best about the product?
Simple and mostly intuitive interface that will show you the basic state of your systems and allow you to take immediate action on any outstanding issue.
What do you dislike about the product?
The biggest issue I have with NinjaOne is when something has gone wrong, like a program not updating properly, it doesn't offer the reason (error code, etc) for the failure and is just a generic warning. This requires extra steps to gather that info that could be included in the error.
What problems is the product solving and how is that benefiting you?
NanjaOne make patch management (MS and others) a simple task.
NinjaOne Remote Access: Fast, Responsive, and Feels Like Local Control
What do you like best about the product?
My most used and favorite feature about NinjaOne is the remote capabilities. It connects so quickly and is so responsive when using it, it barely feels like a remote session. Other than RDP right on windows, its the best remote service I've used.
What do you dislike about the product?
I use almost all of the tools that NinjaOne offers, and they are all great. However, I have rarely ever used the reporting tool, and forgot that it exists. Once I took a look at it, it doesn't seem like it really does much for me, and would be nice if there was more information that it could gather for me.
What problems is the product solving and how is that benefiting you?
Our ticketing system, remote management, software management, and inventory all used to be difference applications. With NinjaOne, we can do all of them with one, and also have a lot more tools like MDM, and remote commands.
Simplified Device Management, Quick Setup
What do you like best about the product?
I like NinjaOne because it's simple and brings monitoring, patches, and remote access together in one place. It makes patching, troubleshooting, and automation easy. The monitoring gives me visibility, patching keeps systems secure, and remote access lets me fix issues fast all in one tool. Additionally, the initial setup was very easy and quick, just a few steps, and we were ready to go.
What do you dislike about the product?
Reporting could be better, and the mobile app feels limited. I would like a customizable dashboard in reporting and for the mobile app to be more powerful with full remote access and better alerts.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote monitoring and managing devices. It makes device management easy by handling monitoring, patching, and remote support in one place.
Simple, Stress-Free Endpoint Management, but Reporting Customization Falls Short
What do you like best about the product?
Its simple, clean interface can allow managing endpoints quickly and without stress.
What do you dislike about the product?
Poor in-built reporting customization as compared to certain enterprise RMM tools.
What problems is the product solving and how is that benefiting you?
NinjaOne integrates patching, monitoring, and remote support, which saves time, and lessens down time to enable me to deal with proactive IT management.
Easy Setup and Centralized Tool Management in NinjaOne
What do you like best about the product?
Very easy to setup and implement. Consolidates most of the tools you would be using, so rather than going to another vendor portal, you may control it from NinjaOne
What do you dislike about the product?
The UI can be confusing. It took me a while to get used to the navigation and where things are. MacOS MDM is functional but still needs work.
What problems is the product solving and how is that benefiting you?
It consolidates a lot of different vendors that we use into one. We are also able to manage our devices much easier with NinjaOne.
Comprehensive Features That Empower Our Team
What do you like best about the product?
The range of features your product provides truly helps us explore our needs in depth and figure out how best to address them.
What do you dislike about the product?
So far, I haven't come across anything about the product that I dislike.
What problems is the product solving and how is that benefiting you?
We are HIPAA and SOC 2 compliant, and connecting Ninja to Vanta for our auditors has been a significant step forward for us. Additionally, our integration with CrowdStrike Falcon has made it easier for our technicians to navigate their workflows.
Simple UI That Makes Management a Breeze
What do you like best about the product?
The simplicity of the UI. The ease of adding new scripts/apps etc
What do you dislike about the product?
Lack of certain features IE; Unable to mass import device lists to create groups etc
What problems is the product solving and how is that benefiting you?
Quick and simple deployment of applications.
Great for Windows Management - Mac management needs improvement
What do you like best about the product?
It is very easy to manage Windows workstations.
Running scripts from the back end work very well, allowing us to troubleshoot without having to interrupt an end user working.
Using Software inventory is very useful when trying to find where devices are installed.
Patch management does a good job of giving you an overview of software and OS patches; what is pending and needs review, what's installed, and what has failed.
Also, it's fairly quick with installing applications remotely, or running commands. I've seen some installations take place in under a minute.
Running scripts from the back end work very well, allowing us to troubleshoot without having to interrupt an end user working.
Using Software inventory is very useful when trying to find where devices are installed.
Patch management does a good job of giving you an overview of software and OS patches; what is pending and needs review, what's installed, and what has failed.
Also, it's fairly quick with installing applications remotely, or running commands. I've seen some installations take place in under a minute.
What do you dislike about the product?
I feel managing macOS devices still has a lot of room for improvement.
We recently discovered we are unable to uninstall software on macs using Ninja.
Also, sometimes patches fail and we do not get much insight as to why.
Another area for improvement are the reports. They are not easy to create, and the information they provide can be lackluster. For example, instead of running a report to see what applications are installed for a client, I find it easier to just go to the devices page, use the software inventory filter, and export that list.
We recently discovered we are unable to uninstall software on macs using Ninja.
Also, sometimes patches fail and we do not get much insight as to why.
Another area for improvement are the reports. They are not easy to create, and the information they provide can be lackluster. For example, instead of running a report to see what applications are installed for a client, I find it easier to just go to the devices page, use the software inventory filter, and export that list.
What problems is the product solving and how is that benefiting you?
Ninja solved the problem of central patch management. Using the Patch management features works well, especially for Windows devices.
NinjaOne is the swiss army knife of device management, monitoring!
What do you like best about the product?
What we appreciate most about NinjaOne is its versatility. It serves multiple purposes, ranging from device management and monitoring to application management and more.
What do you dislike about the product?
What we find frustrating about NinjaOne is that certain settings and features can be unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to centrally, seamlessly manage and monitor our compute stack.
Effortless IT Support That Handles Everything for You
What do you like best about the product?
Bieng able to copmplete almost all IT Support steps without requiring the ened user to do anything.
What do you dislike about the product?
Ninja remote tool has broken on us twice and both were kind of unexplained.
What problems is the product solving and how is that benefiting you?
Patching is hte biggest, it was quiet ad hoc before & now is very smooth.
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