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Easy to Use and Gets the Job Done
What do you like best about the product?
Ease of use, ease of implementation, and number of features.
What do you dislike about the product?
For some reason, the introduction to Ninja wasn’t what I expected. We were largely left on our own to handle the initial setup and implementation.
What problems is the product solving and how is that benefiting you?
Remote and software deployment and overall device management
Super Fast Tool That Helps Me Support Customers Efficiently
What do you like best about the product?
It is super fast and allows me the ability to help customers efficiently.
What do you dislike about the product?
Sometimes it is a little confusing on how to correct faults and conditions on user endpoints
What problems is the product solving and how is that benefiting you?
It allows us access to our customers endpoints without having to commute everyday
Compatibility with Windows, but much remains to be improved
What do you like best about the product?
1. Compatibility with Windows and easy use.
What do you dislike about the product?
That it cannot be used alongside the gpo and lack of training
What problems is the product solving and how is that benefiting you?
automation example of processes in Windows
Instant Remote Access with NinjaOne Makes Client Support Easy
What do you like best about the product?
The ease of access to any computer that has the ninjaone client installed on it. If a client calls in saying they need something sorted, all they have to do is let me know what computer they're on and I can remote on straight away.
What do you dislike about the product?
When using it to connect to a computer that doesn't have the program installed, it can become more complicated.
What problems is the product solving and how is that benefiting you?
It's helping us reduce the amount of time it takes us to troubleshoot and fix people's problems.
Comprehensive API Powers Fast, Reliable Automation and solid patching
What do you like best about the product?
We focus quite heavily on automation, so we really like Ninja’s comprehensive API, as well as the speed and reliability of our scripts and automations.
What do you dislike about the product?
I’d like to have more control over NinjaRemote through policy-based settings, instead of relying on its built-in, app-style permissions. I’d also like to see more policy-based options for location settings.
What problems is the product solving and how is that benefiting you?
We had issues with OS patching with other RMMs, but Ninja seems to be much better. With the added Vulnerabilities option, we’re in a much better place when it comes to patching compliance.
Single Portal for Easy Device Management, Remediation, and Remote Support
What do you like best about the product?
I like being able to see all customer devices in a single portal. It makes day-to-day management straightforward, and it helps with vulnerability remediation. It’s also easy to deploy apps and scripts, then categorise them as needed. Also, it provides a quick way to remotely connect to customer devices when support is required.
What do you dislike about the product?
Background mode doesn’t include all the Windows features. It would be useful to have access to the control panel, and some apps, like Event Viewer, are glitchy - this has already been raised as an incident. Also, software changes can take a while to update on the Software tab.
What problems is the product solving and how is that benefiting you?
It provides quick access to a snapshot of devices across an organisation. It’s a secure remote management tool that makes it easy to connect to customer devices. I also find it straightforward to manage and view devices, and to gather key information about them. Deploying scripts and software in bulk is simple as well, and scheduling those deployments is easy to set up.
Frequent Updates and New Features That Keep Getting Better!!!
What do you like best about the product?
They keep releasing updates and new features very frequently.
What do you dislike about the product?
Maybe that there are less integrations compare to other rmm but I feel like that this is changing.
What problems is the product solving and how is that benefiting you?
The Ninja Remote Tools allow to work faster and the mobile app is very helpful.
ITAM Solution with NinjaOne
What do you like best about the product?
The user interface is extensive and user friendly. It is quite easy to navigate to better manage IT assets.
What do you dislike about the product?
I don't use it often so can't offer an opinion.
What problems is the product solving and how is that benefiting you?
End point management (inventory, discovery, updates, device health).
Many features, easy handling, and customer-friendly service
What do you like best about the product?
Many built-in features. Easy handling. Absolutely customer-friendly and courteous service! Software distribution and patch management can be almost 100% automated.
What do you dislike about the product?
Certain updates do not always run smoothly. After updates, there are changes in the application that do not always lead to improvements.
What problems is the product solving and how is that benefiting you?
Keep an eye on e.g. warranty status of the devices, software status, and management of all devices.
A great RMM tool with a young and dedicated team in the background.
What do you like best about the product?
What I particularly like about NinjaOne is the modern and clear design, the simple and intuitive operation, the clear presentation of the device inventory, and the ability to quickly and easily distribute custom scripts.
What do you dislike about the product?
I can't say much about it. Actually, I like everything, and I have nothing to complain about so far.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep our devices up to date in terms of security and supports us in our daily work through automated scripts as well as reliable remote access to our computers.
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