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The best RMM Suite I have used
What do you like best about the product?
I like the wide range of features and integrations that NinjaOne offers, especially the patching functionality. The tool is very easy to use and the customer support team have proved very helpful on many occasions also.
What do you dislike about the product?
I guess they could support more third party integrations natively
What problems is the product solving and how is that benefiting you?
We use NinjaOne to manage and deploy patches to all endpoints. We have monitoring alerts setup for endpoints which then integrates with our 3rd party ticketing system.
Fantastic All in One Management Tool
What do you like best about the product?
The remote access tool works very well. The software is very easy to use. It has the ability to integrate with our Windows environment with ease. Support is second to none.
What do you dislike about the product?
The remote access tool does not allow you to have multiple session open of the same target machine the way TeamViewer does.
What problems is the product solving and how is that benefiting you?
The ability to remote into a target computer in background mode is very useful. It allows you to log into the computer without affecting the currently logged in user.
An indispensable tool for managing network devices
What do you like best about the product?
Efficiency and ease of use. Ability to keep all network devices up to date.
What do you dislike about the product?
Ninja Remote is sometimes unavailable. Patching software sources needs improvement.
What problems is the product solving and how is that benefiting you?
Ability to keep network devices up to date
Centralized Control
What do you like best about the product?
Centralized control and Deployment
Controlled Updates and Policy deployment
Controlled Updates and Policy deployment
What do you dislike about the product?
Need More experience to handle.
Workflow is little hard to understand.
Workflow is little hard to understand.
What problems is the product solving and how is that benefiting you?
Easy connection to remote access
Malware detection and notification
Malware detection and notification
Very versatile
What do you like best about the product?
The software is very versatile, I can manage all my devices very efficiently. Its a complete package when it comes security monitoring and asset maintenance and remote access. Customer support is also very responsive. Easy to use and this has been frequetly my main window everyday.
What do you dislike about the product?
None, I just basically love it from implementation to integration.
What problems is the product solving and how is that benefiting you?
Basically remote monitoring and management and everything that comes along with it.
NinjaOne is a very usefull tool to do a lot of thing
What do you like best about the product?
The all in one solution, really amazing.
What do you dislike about the product?
The only things not well done are :
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
What problems is the product solving and how is that benefiting you?
The possibility to have all at the same place
NinjaOne, the RMM tool that grows with your business
What do you like best about the product?
Ninja is an ever developing platform, with many features being added throughout each year. It is quickly becoming a one stop platform for management of my clients.
What do you dislike about the product?
Although Ninja is constantly developing new features, I feel that some tools lack features. Eg. the documentation is not something that we currently use due to the lack of compatibility.
What problems is the product solving and how is that benefiting you?
Ease of use for our technician, one platform for PSA, Remote Access, Patching & Backup.
NinjaOne setup was fast, easy and cut through my previous RMM like a hot katana through butter.
What do you like best about the product?
The most helpful thing about NinjaOne was the easy of finding what I needed in the interface. Our previous RMM was complex and you literally had to click through 10+ screens and links to find what you need. With NinjaOne, the design is simple, efficient and easy to navigate. We are about 95% through deployment and it has so far been easier to implement than our previous RMM tool.
What do you dislike about the product?
I was a little disappointed in the remote access functionality. I was used to a full remote control dashboard and I was unable to find a similar tool within the product. NinjaOne support did help me find a view that was similar to our previous tool and hopefully a few more remote management features will be added in a future release.
What problems is the product solving and how is that benefiting you?
We were really struggling with our previous RMM. Scripts and package deployments were difficult to develop and when they failed, troubleshooting was not easy to navigate. NinjaOne has found a way to simplify running scripts and deploying software to our machines.
Useful and a huge help
What do you like best about the product?
The ability to connect to a computer and help users.
What do you dislike about the product?
I hate how the settings are not saved after switching to a ticket. I wish that after you apply a filter it would save until changed otherwise.
What problems is the product solving and how is that benefiting you?
end user remote issues.
NinjaOne Review
What do you like best about the product?
Asset inventory, patching, ticketing and remote access capabilities. It has made my life easier.
What do you dislike about the product?
I do not have any specific complaints about NinjaOne, sometimes the patching seems to be hit or miss on Windows Updates but that may be Windows itself and not Ninja.
What problems is the product solving and how is that benefiting you?
Remote support that will shadow the end user for visibility. It has allowed us to implement a ticketing system and makes applying OS and software patches relativity painless.
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