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Easy to Deploy and Use Without Slowing Endpoints
What do you like best about the product?
Easy to use and deploy and does not adversely affect endpoint performance.
What do you dislike about the product?
Canned reporting is not very robust and requires time to configure properly.
What problems is the product solving and how is that benefiting you?
It is providing critical performance and vulnerability data on our endpoints, which is allowing us to focus budget on devices that require replacement.
Love Ninja
What do you like best about the product?
One of the things I really love about Ninja is that I can lock the client’s mouse and keyboard.
What do you dislike about the product?
Sometimes it won't let me join a device for no reason.
What problems is the product solving and how is that benefiting you?
Ninja let me find the product key very easily in case I needed it, which is really handy.
Reliable RMM and Backup Tool for Remote Monitoring
What do you like best about the product?
Great RMM tool for remote tools and monitoring. Backup tool has been very reliable
What do you dislike about the product?
Logs could be more fleshed out. They provide adequate basic logging on devices but more detailed logs would be beneficial. Some app add ons do not seem worth pricing. may be better as packages instead of individual add ons. Only connects to sentinel, crowdstrike edr. should priortize this as connections to EDRs especially Microsoft defender is huge benefit to organizations
What problems is the product solving and how is that benefiting you?
Primarily remote tool for remote support and automation
NinjaOne Makes Script Deployment and Custom Group Targeting Effortless
What do you like best about the product?
The most helpful feature is NinjaOne is the ability to use and manage many scripts which can be deployed in one off applications or within policies and tasks. I also very often create custom groups, another very powerful feature, in which we can target with the scripts.
What do you dislike about the product?
There isn't really an easy way to mass tag computers other than using custom fields, which you would need to set with either the API or a powershell script run in an automation. There are also some things missing from the API, such as the ability to set the webhook for monitor alerts.
What problems is the product solving and how is that benefiting you?
It helps us manage policies, software distribution, and compliance on many computers across all of our clients.
Easy to Use, Fast to Deploy, and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Easy Deployment and Powerful Automation for Streamlined IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Everything in One Place with Smooth Performance
What do you like best about the product?
I can keep everything in one place, and the platform runs smoothly overall.
What do you dislike about the product?
Nothing so far, I've just been using it for a month.
What problems is the product solving and how is that benefiting you?
I can manage all of my tickets, but also monitor the organization's devices with quick access to actions.
Comprehensive Logging, Deep Customisation, and Robust Integrations
What do you like best about the product?
Comprehensive logging, extensive customisation options, and a wide range of third-party integrations.
What do you dislike about the product?
there is a lack of flexibility in creating groups
What problems is the product solving and how is that benefiting you?
OS and Software patching, this has been a big issue for us in the past and NinjaOne has helped us reduce the number of vulnerabilities
NinjaOne Streamlines Device Management with Fast Provisioning and Powerful Integrations
What do you like best about the product?
NinjaOne provides a comprehensive toolset for managing our devices, offering clear visibility through an intuitive and well-structured interface. Its integration with macOS RMM and CrowdStrike centralizes key workflows, reducing the need to switch between multiple tools. Support is responsive when engaged.
The platform streamlines software deployment and updates across all our environments, enabling rapid machine provisioning—often within minutes. Additionally, its robust API allows seamless integration with our in-house tools, extending automation and operational efficiency.
The platform streamlines software deployment and updates across all our environments, enabling rapid machine provisioning—often within minutes. Additionally, its robust API allows seamless integration with our in-house tools, extending automation and operational efficiency.
What do you dislike about the product?
Not much. The iOS app is maybe not as user friendly as the web app, but it does the job.
What problems is the product solving and how is that benefiting you?
We used to spend days deploying software across our machines, but now we can manage everything centrally and keep it up to date. Our technicians can also respond quickly when a ticket is raised and provide assistance right away, which has improved our users’ satisfaction.
Easy Deployment and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
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