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User-Friendly UI, Powerful Scripting, and Seamless Halo PSA Integration
What do you like best about the product?
Coming from our previous RMM, I’ve found the UI and menus overall to be much more user-friendly. I’ve also found the scripting in Ninja, along with the community-approved scripts, to be massively helpful—both have saved us a huge amount of time. We have also been able to integrate it with our PSA Halo seamlessly and alerts fire perfectly and reliably. The platform response has been consistent and while price is higher than our previous RMM it is worth it for these features. A special note for support and account management, our account manager Carla has been amazing and always makes sure we are updated.
What do you dislike about the product?
My only real complaint with Ninja is on the RMM side: some of the menus aren’t consistent between views. For example, the Devices view allows more filtering than when you go into a site and then look at its devices. That said, it’s a minor frustration overall.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for our RMM, online backup and SaaS backup. The alerting improvements alone with remediation has saved us countless hours is support time. The single pane of glass view for backup status has helped massively as well as before using NinjaOne we were using two different platforms for online backups and SaaS backups which meant wasted time looking at both panels for a single customer site.
Effortless Monitoring, Easy to Use
What do you like best about the product?
I like NinjaOne for its ease of use. My favorite features include patching and monitoring servers and workstations. The initial setup was also very easy, even though it took some time.
What do you dislike about the product?
I feel like we could do better with asset management.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for patching and server monitoring, solving the problem of controlling what gets patched.
Fast, Effective Endpoint Management with Smooth PSA and Reporting Integration
What do you like best about the product?
Though initially was a task adapting to the RMM from our previous solution, now works very well, integrates with our PSA and reporting platforms, and enables effective, fast endpoint management.
What do you dislike about the product?
Some of the feedback is limited, or not very informative, status and activity updates are not always accurate.
What problems is the product solving and how is that benefiting you?
RMM, endpoint management, site policy conformity, AV deployment, patching provision, and now on-prem backup and C2C backup solution.
NinjaOne RMM: Fast Remote Support, Smooth Updates, and Reliable Backups
What do you like best about the product?
NinjaOne RMM helps us every day in supporting our customers. With the remote tool, we can quickly connect to PCs remotely and take actions on specific devices.
We also use NinjaOne RMM for our monthly updates, and for quick updates when needed, to keep our servers and clients safe each month. The daily backup system works well too; it’s easy to restore an entire machine or quickly download deleted files from the backup.
The integration with the 365 backup also helps us keep mailboxes and SharePoint/Teams sites safe.
From the main dashboard, it’s easy and fast to see whether certain devices need updates or if backups have failed.
Also the customer support from NinjaOne is fast and throurough. Most issues that we had were quickly resolved, or at least looked into.
We also use NinjaOne RMM for our monthly updates, and for quick updates when needed, to keep our servers and clients safe each month. The daily backup system works well too; it’s easy to restore an entire machine or quickly download deleted files from the backup.
The integration with the 365 backup also helps us keep mailboxes and SharePoint/Teams sites safe.
From the main dashboard, it’s easy and fast to see whether certain devices need updates or if backups have failed.
Also the customer support from NinjaOne is fast and throurough. Most issues that we had were quickly resolved, or at least looked into.
What do you dislike about the product?
Even though the dashboard is nice, it also lacks the option of customization. There are certain views that are not important and i'd like to have the ability to change or remove those, and add different ones.
In regards to the backups, sometimes the error message's are vague and hard to fix by yourself.
In regards to the backups, sometimes the error message's are vague and hard to fix by yourself.
What problems is the product solving and how is that benefiting you?
The problems that are solved with NinjaOne are:
Daily backups
Patch managent
Remote management
Standard configurations for devices/customers
Daily backups
Patch managent
Remote management
Standard configurations for devices/customers
Centralized Endpoint Management
What do you like best about the product?
What I like best about NinjaOne is its ease of use combined with powerful automation capabilities. The platform provides excellent visibility across endpoints, simplifies patch management, and allows us to streamline IT operations without adding complexity.
What do you dislike about the product?
One area for improvement in NinjaOne is the level of advanced customization in reporting and automation. While the platform is very strong in usability and core functionality, more flexibility for complex or highly tailored use cases would enhance its value for larger or more specialized environments.
What problems is the product solving and how is that benefiting you?
NinjaOne helps centralize endpoint management, improve visibility across multiple client environments, and automate routine IT tasks like patching and monitoring. This reduces manual effort, improves response times, and increases overall service efficiency and scalability.
Easy to Use from Day One with Responsive Support and Growing MDM Features
What do you like best about the product?
It is fairly easy to use right from the start with no training. There are a lot of prewritten scripts for anything more advanced that needs to be done. Support has been very helpful and responsive when I've had to reach out.
I like how they added support for MDM over the last couple years. Makes having everything in a single pane great. MDM has continued to mature quickly and offer more functionality that you would expect out of most mature MDM's out there. There is still some room for additional improvement. Pricing could be a bit better as far as off additional pricing tiers so it can help the small/medium sized business a bit better on affordability. But overall cost has been good.
I like how they added support for MDM over the last couple years. Makes having everything in a single pane great. MDM has continued to mature quickly and offer more functionality that you would expect out of most mature MDM's out there. There is still some room for additional improvement. Pricing could be a bit better as far as off additional pricing tiers so it can help the small/medium sized business a bit better on affordability. But overall cost has been good.
What do you dislike about the product?
The MDM for both android and apple need to mature at a faster pace so they can get a higher adoption rate from those that have previously used SOTI MobiControl, JAMF, Intune, etc.
What problems is the product solving and how is that benefiting you?
They initially solved my RMM issue and being able to push deployments from a large scale. When I started at this company there was nothing in place.
Easy Fleet Health Monitoring, Fast Remote Troubleshooting, and Responsive Support
What do you like best about the product?
The ability to monitor the health of all of the devices in our fleet, roll out patches, shorter time to help troubleshoot users systems, ease of remoting in to a users system, easy navigation of the user interface portal,, and prompt response of the support team. Also seamless integration with out ITSM platform.
What do you dislike about the product?
The pricing can be a little more than the competition, but it's the investment; especially for multi-campus businesses.
What problems is the product solving and how is that benefiting you?
With a small IT team and multi-campuses, we are often going back and forth to each location to support a user or set up a system for a user, which takes time out of our day. With NinjaOne RMM, we can easily and quickly support a user as well as potentially prevent an issue all from our desk. Minimizing the time wasted by going to the users workstation.
Intuitive UI, Great Documentation, and Helpful Support
What do you like best about the product?
NinjaOne has great documentation and their user interface is way more intuitive than other solutions I have used in the past. The team at NinjaOne is super helpful and respond in a timely manner. Setting up various devices with the service has been straightforward and I haven't noticed it bog down any systems so far.
What do you dislike about the product?
I haven't ran into any but like many other solutions, ABM doesn't work the best with it but that isn't a NinjaOne issue.
What problems is the product solving and how is that benefiting you?
It is giving our company better visibility of our IT assets which is something our company has been sorely lacking. Not only does it give us MDM capabilities but also helps us provide remote support and better patch management.
Does Exactly What I Need—Effective and Reliable
What do you like best about the product?
This tool does exactly what I need it to do, and it does it effectively.
What do you dislike about the product?
Removing TeamViewer was a massive blow to how useful this service is for me, and the replacement remote tool is simply worse. I understand the remote tool is still being updated, and I hope those improvements come sooner rather than later.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to monitor and support 8 rooftops remotely. Hundreds of devices are accessible to me in a relatively simple interface. It's what I was saying in the first question about how this service does what it needs to do and is effective, because frankly Im sure there are more features we have access to that we might not be using, but the tools we need and use daily work great. Really the remote tool is the weakest link for me, if you can partner with TeamViewer again or provide a robust remote tool of your own than I'd be perfectly satisfied.
Flexible Patch Management with Policies, Scheduling, and Script Support
What do you like best about the product?
It is quite helpful to have different policies with different schedules for OS Patching. We mostly are using NinjaOne for a Patch Management solution, but the ability to run scripts along with patch management makes the tool much more flexible, which is needed for our chaotic environment.
What do you dislike about the product?
The reporting capabilities have been less than ideal, especially for update approvals. The "Reporting" section seems to focus only on devices, with no way to have a report for the updates themselves. There is the Dashboard which gives me most of the information I would want in my Update Approvals report, but that is only live data, and not in a report format. What I would really love is the ability to have a report that says "Here are all of the updates that have been approved in the past 30 days for this Organization/Location", but we are needing to resort to other 3rd party software to compile those reports.
What problems is the product solving and how is that benefiting you?
It is helping us have a smoother overall process for managing updates across all our devices from a singular platform. Before we were managing workstations from Intune, and Servers with a mix of WSUS and SolarWinds patch manager for 3rd party patching. Our old process was becoming increasingly painful every month to roll out patches, and with WSUS being deprecated, we decided it was time to switch. After speaking with several other patch management solutions, we decided that NinjaOne provides the best value for the price, and is also reputable enough to do business with.
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