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A great RMM tool with a young and dedicated team in the background.
What do you like best about the product?
What I particularly like about NinjaOne is the modern and clear design, the simple and intuitive operation, the clear presentation of the device inventory, and the ability to quickly and easily distribute custom scripts.
What do you dislike about the product?
I can't say much about it. Actually, I like everything, and I have nothing to complain about so far.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep our devices up to date in terms of security and supports us in our daily work through automated scripts as well as reliable remote access to our computers.
Intuitive, Feature-Rich Platform for Everyday IT Management
What do you like best about the product?
It’s a very intuitive platform, while still being thorough with a lot of useful functionality. I find it really helpful for everyday IT management.
What do you dislike about the product?
The only thing I’ve noticed is a bug with the Bitdefender integration: sometimes the infection alert stays active on the dashboard even after the threat has been purged.
What problems is the product solving and how is that benefiting you?
It speed up a lot of process, such as OS and software patching, MDM, and script deployment
All in one: automation, remote, backups, metrics, and access to the antivirus
What do you like best about the product?
The combination in a single tool of details about the equipment, automations, and remote connection along with the ability to perform backups and have very quick access to the equipment's antivirus.
What do you dislike about the product?
Sometimes the segmentation of permissions can be confusing and it would improve the views of the devices.
What problems is the product solving and how is that benefiting you?
Solve the problem of managing many teams in a decentralized manner by unifying everything in a panel separated by organizations and allowing the creation of policies for endpoints globally or by organization.
Clunky but Effective Software
What do you like best about the product?
i like ninja because it puts everything in one place and flexibility
What do you dislike about the product?
the user interface can sometimes be overwhelming, i think there could be some refinement done here
What problems is the product solving and how is that benefiting you?
a couple features that we use a lot from ninja are the patch management capabilities and remote accessing systems
The best RMM we’ve ever used—built by people who care, for the people who need it.
What do you like best about the product?
NinjaOne is the best RMM we’ve ever used in our company's history. The console design is intuitive, all features work exactly as intended, and statistics are displayed in near real-time. This provides us with a powerful toolset to manage every asset NinjaOne covers.
The product roadmap is impressive, with clearly defined goals and deployment timelines. Any minor glitches are addressed promptly via platform updates, and the support team is consistently responsive and helpful.
The platform continues to expand its support for various hardware and operating systems—including mobile devices, Linux, and network equipment—which is perfect for managing everything through a single pane of glass. Furthermore, additional modules like the internal forum, knowledge base, and certification training make the platform incredibly intuitive and engaging to use!
The product roadmap is impressive, with clearly defined goals and deployment timelines. Any minor glitches are addressed promptly via platform updates, and the support team is consistently responsive and helpful.
The platform continues to expand its support for various hardware and operating systems—including mobile devices, Linux, and network equipment—which is perfect for managing everything through a single pane of glass. Furthermore, additional modules like the internal forum, knowledge base, and certification training make the platform incredibly intuitive and engaging to use!
What do you dislike about the product?
While we have encountered small integration issues with third-party products, these are always worked out and resolved promptly.
What problems is the product solving and how is that benefiting you?
NinjaOne has been a real game-changer for our team.
Having our RMM, NMS, MDM, and documentation in one place through a single pane of glass has significantly reduced our manual workload.
The ability to deploy custom scripts and integrate with various third-party platforms makes this a powerful tool that truly allows for a "set and forget" approach to routine maintenance. Additionally, the robust remote capabilities across nearly all device platforms allow us to provide real-time support without wasting our time or more importantly - our customers' time.
Having our RMM, NMS, MDM, and documentation in one place through a single pane of glass has significantly reduced our manual workload.
The ability to deploy custom scripts and integrate with various third-party platforms makes this a powerful tool that truly allows for a "set and forget" approach to routine maintenance. Additionally, the robust remote capabilities across nearly all device platforms allow us to provide real-time support without wasting our time or more importantly - our customers' time.
Easy to Use with Outstanding Integration and updating made easy
What do you like best about the product?
Ease of use, integration is outstanding.
What do you dislike about the product?
Number of features, nothing else really.............
What problems is the product solving and how is that benefiting you?
ID backup, server image, mailbox backup
Straightforward Navigation That Makes Daily Device Management a Breeze
What do you like best about the product?
Navigation is straightforward, and most day-to-day tasks (checking device health, running scripts, viewing alerts) are only a couple clicks away.
What do you dislike about the product?
More flexible report builder (custom fields, better filtering, easier “exec summaries”)
What problems is the product solving and how is that benefiting you?
remote management, we now have access to all our machines
Easy, Uncluttered Interface with Strong Automation and Patch Management
What do you like best about the product?
The interface is easy to understand and not overly cluttered. It offers strong automation and patch management for both the OS and third‑party apps, along with robust scripting tools.
What do you dislike about the product?
There’s a steep learning curve when it comes to the more advanced setup.
What problems is the product solving and how is that benefiting you?
I can definitely do everything remotely, and it’s easy to do so.
Single Pane of Glass Power with Constant Improvements
What do you like best about the product?
Full power and functionality from a single pane of glass. I love the constant improvements and enhancements.
What do you dislike about the product?
The SaaS backup for 365 needs to be integrated into the main platform instead of having to open another platform to look at backup detail.
What problems is the product solving and how is that benefiting you?
Patch management, powershell scripts and customization per client
Fast, Reliable Remote Support Across Locations with NinjaOne
What do you like best about the product?
NinjaOne helps me support staff across two locations and across the United States from my home office. I can jump onto their computers and provide support very quickly. The multiple monitor support is great as many have laptops and external monitors.
What do you dislike about the product?
Figuring out how to install software remotely has been a challenge. We have a mixed classic Active Directory and AzureAD. I had to go computer by computer running each separately. I needed to later do the AzureAD connected computers remotely.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing me to support 60+ staff, servers, and common-use computers regardless of location. The Windows 10 to 11 migration would not have been possible without NinjaOne.
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