Diverse functions - Some technical problems with custom applications/scripts
What do you like best about the product?
NinjaOne stands out primarily due to the multitude of features provided for device management. The most positive aspect is the straightforward remote management, for example, through the use of the background mode.
Additionally, the integration of NinjaOne is easy to implement through automated deployment of the agent, for instance via Microsoft Intune.
The customer support is always friendly and goal-oriented.
What do you dislike about the product?
The user interface is not intuitively designed. For example, automations are created in a different menu item than policies, which in turn use the automations.
Furthermore, there have been increasing problems with the installation of industry-specific apps, for example, when deploying pre-/post-installation scripts.
What problems is the product solving and how is that benefiting you?
A major problem previously was the centralized distribution of software to our customers as well as a unified remote management, which is represented by NinjaOne.
Faster, more reliable remote support with efficient remote maintenance tools
What do you like best about the product?
NinjaOne Remote Tools offer reliable options for fast remote support, including the Remote PowerShell/CMD-CLI for Windows clients and servers, as well as the NinjaOne Remote Client. The deployment of agents for clients and servers is also straightforward through Discovery, which simplifies implementation.
What do you dislike about the product?
The options for a restart in the Windows patch management policies are inadequate.
What problems is the product solving and how is that benefiting you?
Daily client and server monitoring that quickly reports outages or patching issues and facilitates easier 1st level support on clients through remote tools.
Easy-to-Navigate Interface with a Well-Designed, Customizable Device Overview
What do you like best about the product?
I think the interface is easy to use and navigate. It designed well and resembles a lot of web portals tools that we use in our business such as BitDefender and Ubiquiti. I think the overview or summary of devices is well designed with the customization of columns. Its easy to display or sort devices without having to click into each group/location.
What do you dislike about the product?
The biggest issue we have is the remote accessing tool, it is inconsistent and seems to have issues when updates or patches aren't up to date. I don't know if this happens with other customers but impacts are ability to assist.
Next the one thing I noticed is how the "Last Login" section is determined or calculated. This is a detail we use often when troubleshooting issues and I can tell from the last quarterly patch it has changed. The dates seem to longer and don't refresh on restart. So, we are getting mixed results when it comes to computer usage. We have people with 14 day sessions noted in Ninja but users mention they restarted their device this morning which is a concern.
What problems is the product solving and how is that benefiting you?
Managing devices is the biggest problem for us since we have so many locations. It helps us organize and notate device info very well. If we did not have ninja we would have to resort to azure for device management which has some pros but too many cons given our business needs.
NinjaOne’s Intuitive Interface Makes Device Management Effortless
What do you like best about the product?
NinjaOne has an extremely easy interface to navigate. I use it all day to manage our corporate devices.
What do you dislike about the product?
I get very frustrated when having to retype Search parameters. For instance, from the Dashboard > Software tab, I perform a search to find "Microsoft Word", then I drill down to find the specific devices that have that software by clicking the devices link. But when I hit the browser back button it doesn't take me back to my previous search. Also, It is frustrating that you can't sort by some columns that you would think you could sort by.
What problems is the product solving and how is that benefiting you?
NinjaOne provides us a single management tool to manage all of our corporate endpoints.
Total visibility of the teams: a great boost for our service
What do you like best about the product?
NinjaOne allows us to have a "snapshot" of everything that is happening on our clients' devices. This "snapshot" allows us to always stay ahead and provide better service to our clients.
What do you dislike about the product?
The tool is so powerful that, at times, it is difficult to progress with the integration.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to resolve end device incidents automatically, in the shortest possible time and with an agile process.
Automation has transformed remote endpoint management and now supports efficient small IT teams
What is our primary use case?
NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is currently deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. Our PCs are configured to automate patch Windows updates, and we are making use of the built-in software patching as well. Some of the servers are set up for auto-patching that are not as critical.
We have also written a number of scripts to make changes to the PC or add software as the need has arisen. Pushing updates for non-Windows updates is a game saver. Most everything we use is already set up in NinjaOne, and you just have to select a box to say to keep them up to date on the desktop.
NinjaOne is used daily to keep track of inventory of the hardware and software we have deployed, and we push updates to all desktops to keep them up to date with all software, not just Microsoft updates. One of the best features we use is the remote control part where you can take over a user's desktop to either help them with an issue or just remotely work on the PC when the user is not there.
What is most valuable?
Some of the best features that NinjaOne has to offer include proactive security, insights at a glance, enhanced user experience, boost technical efficiency, execute tasks swiftly, and also integrations.
Proactive security empowers our IT department teams to secure endpoints through automated patch management, comprehensive antivirus protection, robust backup capabilities, and continuous visibility into the device. NinjaOne executes tasks swiftly through a built-in cloud-native platform, and enables rapid task execution and script deployment across all endpoints, regardless of their location, ensuring minimal latency and maximum responsiveness. Key integration with essential IT tools in our organization, which includes PSA, EDR, security platforms, remote access, and notification tools creates a cohesive IT environment.
Additionally, NinjaOne provides flexible onboarding, with month-to-month pricing, along with unlimited onboarding, training, and support at no extra cost. Script management to address items is seamless.
NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance. It has allowed us to increase the number of devices and clients we service without an equal increase in headcount. It has been a key component in our push to standardize deployment across customers. Compared to the previous RMM solution, it does more for a low cost, making it very cost-effective.
What needs improvement?
Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed automation would be a valuable addition. Customer support should be accessible 24/7, which would be a great improvement.
Constant updates to NinjaOne would be beneficial in the future.
For how long have I used the solution?
NinjaOne has been used for the past five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
We are able to manage 400 to 500 devices at a time, so it is very scalable.
NinjaOne is very scalable because it enables us to manage even 2,000 to 3,000 endpoints across hundreds of customers and employees. It handles remote access to the devices, OS patching, and software patching and management automation at cost. Other RMM solutions have been used in the past, but NinjaOne has been the easiest to get up and running at a pretty advanced level. It does everything we need and does it quickly.
How are customer service and support?
Customer support is active and proactive, but not reachable 24/7, which is an issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
ConnectWise RMM was previously used.
The switch from ConnectWise RMM to NinjaOne was made because NinjaOne is very easy to use. It seems to be the easiest to get up and running, and how everything is presented seems easier than other solutions we looked at. The bottom line was that it had the features we wanted, and the price was very reasonable and competitive compared to the other vendors.
How was the initial setup?
The pricing was cost-effective compared to alternatives, and the setup was straightforward and easy.
What other advice do I have?
Since starting to use NinjaOne, Windows patching, as employees cannot get it done themselves, is making an impact. Having data about our PCs all the time, which we did not have, is a great achievement. Remote access to PCs in a variety of ways versus hoping remote desktop would work greatly improves our ability to manage our employees' PCs and our clients' PCs.
We now have access to data and to the PCs as long as they are on and connected to any network. This has made an impact on our ability to manage and maintain our workforce PCs.
NinjaOne is a great tool, especially compared to the previous solution, ConnectWise RMM. It has better activity logging and detailed information on which user is doing what from where. It has also greatly improved how easy it is to deploy our full stack of security software.
NinjaOne is well suited for situations where fully remote management for servers and workstations is needed. It gives the ability to handle after-hours requests without tying up a technician for the entire night, weekend, or day, as well as rapid response to emergency requests. It is very flexible and a highly reliable tool, and I give this review a rating of 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Versatile and Easy to Deploy
What do you like best about the product?
I like how versatile it is and ease of deployment.
What do you dislike about the product?
OS/Software updating and audit logging can be much improved.
What problems is the product solving and how is that benefiting you?
rmm
Easy Setup and a Single Pane of Glass for Endpoint Management
What do you like best about the product?
The installation was easy and quick, and I really like having a single pane of glass to do everything you need on an endpoint is amazing. Life is so much easier pushing updates out and remotely connecting to devices.
What do you dislike about the product?
PC that are offline show as unknown. I wish the unknown devices were only ones that haven't connected to NinjaOne in a specified number of days.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved my Patch Management issues, given me a Ticketing System, and a remote access platform all in one. I no longer need to bounce between multiple systems to manage my endpoints.
NinjaOne - A Useful, Robust Platform for Our Needs
What do you like best about the product?
The straightforward way the NinjaOne environment is customizable, plus the ease of device management.
What do you dislike about the product?
Some settings are confusing or obfuscated, and it's missing a couple of key features that our use-case would really benefit from. Ticket tracking metrics are still underdeveloped.
What problems is the product solving and how is that benefiting you?
Our device patching management is optimized thanks to NinjaOne. We can easily deploy software and certificates, and the PowerShell/batch scripting integration is incredibly robust for us. Our ticketing is also managed by NinjaOne, which we're still trying to build out to suit our environment to the degree we would like.
Reliable Remote Support with Great Automations and Patching
What do you like best about the product?
Great automations and patching system. Very easy remote support options and has been a very reliable product for us.
What do you dislike about the product?
The ticketing system is thin when compared to other ticketing systems. It does integrate well into the platform.
What problems is the product solving and how is that benefiting you?
I really enjoy having the abvility for the product to perform auto remediations to keep our ticket counts low. For example a workstation running low on diskspace can trigger differnt type of automations to clear space and ultimatly cutting down on level 1 ticket creations.
