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3,631 reviews
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Easy to Use with Excellent Support, But MDM Needs Improvement
What do you like best about the product?
The ease of use and the customer support.
What do you dislike about the product?
The MDM needs to be flushed out a little more. There were a few things that could have been improved upon when we did the evaluation.
What problems is the product solving and how is that benefiting you?
We needed a solution for managing the updates for 3rd party products like Chrome and Adobe.
Very user friendly
What do you like best about the product?
I like the ease of use with NinjaOne. It's not complicated at all and the support from our CSM and NinjaOne support team is always great.
What do you dislike about the product?
Not enough integrations with other platforms (e.g. Jira/Atlassian)
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed us to easily track and manage our endpoints. For us, it's where we go for our source of truth when we need to see if a device is assigned to a certain user, in use, has current updates installed, etc.
All-in-One Dashboard Shines, But Needs Windows App and Customization
What do you like best about the product?
The DASHBOARD! All important information is in ONE PLACE!! All like the remote tools!!!
What do you dislike about the product?
Would like to have an app for the Windows and the ability to customize the Dashboard as well.
What problems is the product solving and how is that benefiting you?
The alerts are helpful to troubleshoot the issue before it affects the system and operation.
All-in-One IT Management Made Easy, But Policy Setup Needs Smoother Guidance
What do you like best about the product?
NinjaOne’s SaaS-based, agent-only setup is quick and straightforward to deploy, with no need for additional appliances. I really appreciate the real-time alerts, smooth remote access, and the way it brings together tools like MDM, patching, and automation within a single dashboard. It’s a robust, all-in-one platform that genuinely streamlines IT management.
What do you dislike about the product?
Although NinjaOne offers a robust set of features and considerable power, I have found that creating and managing policies can sometimes be a bit difficult. The flexibility of the policy structure is impressive, but it demands thoughtful planning and thorough testing to achieve reliable results across various device groups. Introducing a more intuitive or guided approach to policy management would further enhance the experience.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses the challenge of real-time visibility by sending immediate alerts whenever an endpoint or service experiences downtime. This enables our team to react swiftly and reduce the duration of any outages.
User-Friendly Dashboard and Remote Access, Needs Better Reporting Tools
What do you like best about the product?
Easy dashboard interface and the updated remote access is very good.
What do you dislike about the product?
Reporting is always important so I think perhaps an intuitive report writing tool would be helpful.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
All-in-One Remote Management with Excellent Scripting and Documentation
What do you like best about the product?
Remote management, automated software and OS patching, the Remote Registry, Task Manager, File Browser, and Service Management tools all in one management console. Custom scripting tools are easy to use and online documentation is excellent.
What do you dislike about the product?
The remote session generally works well, but can suffer from poor resolution. Also, when a computer is rebooted, it can take several minutes before I am able to connect to it in a remote session. Sometimes I have to instruct the user to open the Services MMC and restart the NinjaRMMAgent service if I am not able to connect.
What problems is the product solving and how is that benefiting you?
Patch management has been the biggest benefit. I used to spend hours per week doing manual remediations, and this time has been reduced significantly.
Elegant Dashboard and Efficiency, But Onboarding Support Needs Improvement
What do you like best about the product?
The ease of use and the GUI is elegant. The dashboard is very informative and has all the necessary alerts visible upon login. Very efficient and its nice to have everything in one place.
What do you dislike about the product?
The lack of support during initial setup. It felt rushed. Its almost like as soon as we cut the check, we were essentially forgot about.
What problems is the product solving and how is that benefiting you?
Having all information in one place is something that has made my job and daily tasks easier.
Simple, Functional, and Integrates Well—Navigation Could Be Smoother
What do you like best about the product?
Simplicity and Functionality and the ability to link with other apps.
What do you dislike about the product?
Navigating to certain windows is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple companies across multiple states from a single point as well as mobile if needed.
Effortless Setup and Daily Use—NinjaOne Makes IT Management Simple
What do you like best about the product?
I love NinjaOne for its simplicity! It was very easy to implement into our existing infrastructure and getting our devices onboarded. I have used it on a daily basis for a multitude of tickets. The remote tool is perfect and I love that it is built into the platform. Creating automations and custom scripts is also very straightforward.
What do you dislike about the product?
It can sometimes be hard to see the effect is has across my organization. Approving patches is quick and easy, but sometimes it is tough to tell how well device updates are being applied.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we had no way of remotely accessing any devices at my organization. So the built-in remote tool has been a game changer on our remote days. It is also amazing to get access to live data from devices.
Powerful Automation and Reporting, But Needs More Standard Templates
What do you like best about the product?
The automation and information collected and provided via reporting and gui
What do you dislike about the product?
Would like to have seen more standard report templates or reports
What problems is the product solving and how is that benefiting you?
Accurate inventory, third party patching, patching, device status, remote support.
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