External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy Setup and Smooth Navigation, But Add-On Access Could Improve
What do you like best about the product?
NINJA One requires a little time to set up. Client deployment is very simple and fast. Daily use is easy, simple and effective. The tabs are clear and navigation is smooth.
What do you dislike about the product?
Access to add-ons like Bitdefender Gravity Zone is not so easy. Direct access from the menu would be nice.
What problems is the product solving and how is that benefiting you?
Real-time monitoring of client workstations and programmable alerts to prevent potential problems. Remote control for interventions. Certain cleaning and control scripts. Antivirus management.
Powerful, User-Friendly Platform with Excellent Ongoing Training
What do you like best about the product?
An easy to use but powerful platform. Always adding to it's functionality and an active ongoing education and training resources. Easy to implement and great customer support.
What do you dislike about the product?
I can't think of anything. Maybe that they don't allow control of backup encryption keys locally.
What problems is the product solving and how is that benefiting you?
As a small business, the addition of extra platforms and services (sometimes at no additional cost) means that I don't always have to sign up for another complementing platform or service.
Effortless Deployment and Time-Saving Policies with NinjaOne
What do you like best about the product?
I like the ease of deployment and daily management. Once in use the ability to quickly and easily deploy software through NinjaOne is amazing. I am just starting to explore policies, which makes it even easier, because once the policy is applied multiple actions can be completed with zero effort, saving a ton of time.
What do you dislike about the product?
Finding some features can take a bit at first. There are ton of features and capabilities, and understanding it all can be a challenge.
What problems is the product solving and how is that benefiting you?
It brings most of my management features in one place and allows for easily deploying software and settings. It also streamlines a ton of audit questions.
All-in-One Platform That Simplifies Everything
What do you like best about the product?
Multiple systems in one platform makes it easy to manage
What do you dislike about the product?
Just started using the platform. No dislikes at the moment
What problems is the product solving and how is that benefiting you?
I'm able to manage our EP, path them, and provide support when needed
We're big fans!
What do you like best about the product?
Ninja One has been invaluable for us. My favorite feature is the remote access tool. It has simplified and enhanced our ability to support our clients.
What do you dislike about the product?
No dislikes, just excited for new features such as asset management
What problems is the product solving and how is that benefiting you?
The ease of remote access has made supporting our end users so much easier and better
More Training Resources
What do you like best about the product?
Ease of Use and how quickly I can get devices up and running with agent installed. The remote access feature is a critical piece for my assisting end users with issues. The Dash board view allows me to quickly review my organizations assets health allowing me to quickly assess what devices may need review/troubleshooting.
What do you dislike about the product?
There isn't enough training available. While I do value the Office Hour meetings, I would really benefit from additional training on scripting and other features that could help make my processes more efficient.
What problems is the product solving and how is that benefiting you?
Patch management and ensuring this process is getting accomplished.
My primary tool as MSP
What do you like best about the product?
NinjaOne has become my main tool for monitoring, managing vulnerabilities and patches, deployment, and remote control. It's always the first application I open each morning. The platform is user-friendly and straightforward to set up. I appreciate its integration with SentinelOne, and the customer support has consistently been excellent.
What do you dislike about the product?
At this time, the only limitation I have encountered in my use case is the absence of peripherals discovery through WMI, PnP, or the Registry for ITAM purposes.
What problems is the product solving and how is that benefiting you?
It provides me with an effective central management platform for a significant portion of my IT stack.
Intuitive, Powerful, and Stress-Free IT Management with NinjaOne
What do you like best about the product?
I really appreciate how intuitive and user-friendly the platform is. It provides a broad selection of powerful features that are simple to navigate, even when handling more complex tasks. The automation capabilities stand out in particular, as they help me save time and minimize manual work by streamlining routine processes. All in all, NinjaOne has made IT management more efficient and far less stressful for me.
What do you dislike about the product?
One aspect I find frustrating about NinjaOne is that certain features are somewhat hidden or not immediately intuitive to find. For instance scheduled tasks for specific target devices is hidden away and cannot be accessed from a device itself. Nevertheless, the platform’s overall capabilities continue to make it an amazing asset.
What problems is the product solving and how is that benefiting you?
With NinjaOne's patch management system, I spend less time manually checking machines. Vulnerabilities are addressed faster, reducing the risk of exploits, and I no longer have to chase machines or users to ensure compliance.
Centralized Dashboard and Proactive Support, But User Login Issues do happen
What do you like best about the product?
We can view our environment on a single dashboard, which simplifies the process of searching for computers using the search bar for remote connections. Since going live, the customer support team has been proactive in checking on our satisfaction with the product and ensuring that we are happy with it.
What do you dislike about the product?
Login issues with end-users. Randomly, we have to delete users from Ninja and re-add them to get it to function correctly when it comes to entering tickets.
What problems is the product solving and how is that benefiting you?
It is an all-in-one IT tool for our shop. We use it a ton when it comes to helping end-users.
Seamless Mac & Windows Management, but App Integrations Could Be Simpler
What do you like best about the product?
It's very versatile in being able to contribute to both Mac and Windows environments. Unlike other products we have used, being able to remote seamlessly into Mac environments was a huge pain point that was alleviated through using NinjaOne. This single glass of plane allowed us to easily manage our environment. Being able to quickly get access to the platform through sales and support teams was incredibly useful when we had a tight timeline to move everything over. Including being able to get access to resources to move our fleet with ease. When deciding a product that our end users need to interact with on a daily basis, NinjaOne felt like a no-brainer.
What do you dislike about the product?
There is a lot of API integrations that can seem daunting to start setting up. The documentation and customer support when we got stuck was super helpful. We were able to get most of our apps assigned, but I also dislike that we have to ask for each individual app to be enabled. It is hard to know what we actually can have access to for app integrations, aside the times we did ask there usually was an app - I wish we could have just went through and selected every app integration from the get go.
What problems is the product solving and how is that benefiting you?
We are able to get along with managing every device that we have, from our Mac and Windows devices all the way to our iPads. Being able to keep everything on one platform makes it incredibly easily to navigate what is going on within our environment. Being able to easily set up security features for each device (generally or granular) is super useful to being able to keep our environment protected.
showing 271 - 280