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Excellent RMM Solution
What do you like best about the product?
All-in-one solution for RMM, user friendly UI, useful webinars around features.
What do you dislike about the product?
Patching could use improvements, unusual way to create device groups, needs a better SQL backup option.
What problems is the product solving and how is that benefiting you?
RMM, backups, patching, automations.
Fast, Easy, and Responsive—NinjaOne Is the Best RMM I’ve Used
What do you like best about the product?
I find that Ninja is the fastest, easiest, and most responsive RMM out there. Having utilized LabTech, then Kaseya, NinjaOne is by far the best RMM I have ever used.
What do you dislike about the product?
While it is tough to come up with negatives about NinjaOne, I do tend to become frustrated by the lack of ability to disable certain types of activity feed items such as "network adapter added". Additionally, I find that NinjaOnce price comes at a premium. At this time, I cannot think of other negatives.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing me to be less eyes and hands on with my organizations machines as it is maintaining policy, patching, third party software, and asset management.
Simple, Reliable IT Management with Powerful Automation
What do you like best about the product?
What I like best about NinjaOne is how simple and reliable it is for daily IT management. The platform is very easy to use, remote access works great, and the automation features save a lot of time by reducing repetitive tasks. I also like having monitoring, patch management, and device management all in one place, which makes supporting users much more efficient.
What do you dislike about the product?
One thing I dislike about NinjaOne is that the ticketing system still feels a bit limited compared to more dedicated help desk platforms.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve several common IT challenges, especially around managing multiple devices and supporting users efficiently.
For me, the biggest benefit is time savings and faster response to issues. I can quickly see what’s happening across all devices, troubleshoot problems remotely, and automate routine maintenance tasks instead of doing everything manually.
Overall, it simplifies IT operations, reduces manual workload, and helps keep systems more stable and secure.
For me, the biggest benefit is time savings and faster response to issues. I can quickly see what’s happening across all devices, troubleshoot problems remotely, and automate routine maintenance tasks instead of doing everything manually.
Overall, it simplifies IT operations, reduces manual workload, and helps keep systems more stable and secure.
Intuitive, Flexible Interface That’s Incredibly Easy to Use
What do you like best about the product?
Its main strength lies in its overall ease of use and the possibilities the product offers through its intuitive and flexible interface
What do you dislike about the product?
The product has some shortcomings related to the granularity of permissions in the MSP context
What problems is the product solving and how is that benefiting you?
Ninja solves many problems, such as the ability to inventory all assets, take remote control, run in the background, and standardize the fleet
Simple Remote Management with Powerful PowerShell Scripting
What do you like best about the product?
NinjaOne makes management of remote workstations extremely simple. With native Powershell integration, creating scripts to run remotely without the need to harass and end user is extremely useful. In addition, remote tools are very handy when it comes to hands-on support. The monitoring of endpoints is very straightforward and simple, with accurate readings.
What do you dislike about the product?
It’s more of an inconvenience than anything else, but having to use 2FA all the time can be troublesome. It’s not a deal breaker by any means.
What problems is the product solving and how is that benefiting you?
Management of external users is a difficult task. While we use MECM, it is not a useful management tool for a user wo rarely connects to the network. NinjaOne simplifies management of these users.
User-Friendly UI, Powerful Scripting, and Seamless Halo PSA Integration
What do you like best about the product?
Coming from our previous RMM, I’ve found the UI and menus overall to be much more user-friendly. I’ve also found the scripting in Ninja, along with the community-approved scripts, to be massively helpful—both have saved us a huge amount of time. We have also been able to integrate it with our PSA Halo seamlessly and alerts fire perfectly and reliably. The platform response has been consistent and while price is higher than our previous RMM it is worth it for these features. A special note for support and account management, our account manager Carla has been amazing and always makes sure we are updated.
What do you dislike about the product?
My only real complaint with Ninja is on the RMM side: some of the menus aren’t consistent between views. For example, the Devices view allows more filtering than when you go into a site and then look at its devices. That said, it’s a minor frustration overall.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for our RMM, online backup and SaaS backup. The alerting improvements alone with remediation has saved us countless hours is support time. The single pane of glass view for backup status has helped massively as well as before using NinjaOne we were using two different platforms for online backups and SaaS backups which meant wasted time looking at both panels for a single customer site.
Effortless Monitoring, Easy to Use
What do you like best about the product?
I like NinjaOne for its ease of use. My favorite features include patching and monitoring servers and workstations. The initial setup was also very easy, even though it took some time.
What do you dislike about the product?
I feel like we could do better with asset management.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for patching and server monitoring, solving the problem of controlling what gets patched.
Fast, Capable, and Easy to Love
What do you like best about the product?
The name, the speed and the capabilities
What do you dislike about the product?
Nothing, maybe the integration with other systems can be more advance like intune
What problems is the product solving and how is that benefiting you?
Mainly managing laptops, mostly a lot of things where intune is not enough
Top-Notch UI/UX, Seamless Integration, and Fast Issue Resolution
What do you like best about the product?
UI/UX and overall integration is top-notch. The speed in resolving issues is great. The pricing matches its value. Onboarding is now easier with automations in place.
What do you dislike about the product?
The frequent disconnection which is not a big deal as it is related to a VPN connection.
What problems is the product solving and how is that benefiting you?
It has solved the issue with manual labor when it comes to running scripts. With NMM, it allows us to run script automatically without connecting to the remote device.
Fast, Effective Endpoint Management with Smooth PSA and Reporting Integration
What do you like best about the product?
Though initially was a task adapting to the RMM from our previous solution, now works very well, integrates with our PSA and reporting platforms, and enables effective, fast endpoint management.
What do you dislike about the product?
Some of the feedback is limited, or not very informative, status and activity updates are not always accurate.
What problems is the product solving and how is that benefiting you?
RMM, endpoint management, site policy conformity, AV deployment, patching provision, and now on-prem backup and C2C backup solution.
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