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gutes Tool das, das Lebens des Sysadmins erleichtert
What do you like best about the product?
intuitiver Userinterface, großer Funktionspool
What do you dislike about the product?
öfters kommen bugs, oder manche Funktionen noch nicht reif
What problems is the product solving and how is that benefiting you?
überblick über kundegeräte, schneller zugriff auf Server und clients, Automatisierung der Aufgaben
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Userfriendly and highly flexible monitoring tool
What do you like best about the product?
Ninja is a clear and user-friendly monitoring tool. What I particularly like is that, regardless of one's skill level, there’s always a way to get the most out of the tool. The support team behind Ninja is made up of capable and incredibly friendly people, and you receive excellent assistance. We work with Ninja every day—it has become indispensable. Over my career, I've worked with many different monitoring tools, and I have to say Ninja is by far my favorite. The team at Ninja is open to feedback and changes, and many of our requests have already been implemented. The community behind Ninja is also fantastic; in the Dojo, there’s always someone who has faced a similar issue and is willing to help. Rolling out the Ninja Agent is foolproof; the discovery job allows for easy deployment without any manual effort, and the new version of the NMS is a dream!
What do you dislike about the product?
After the release at the end of September, we encountered some issues with various impacts, which unfortunately made our work more challenging. However, the support team was always dedicated to providing us with either a quick solution or, at worst, a functional workaround. Some support cases take a long time to resolve due to the complexity of the problems, but the support colleagues remain friendly and courteous throughout. They’re easy to communicate with and very approachable.
What problems is the product solving and how is that benefiting you?
Ninja provides us with the option to have a dedicated account manager, as well as tools for patch management, alerting through conditions or scripts, scheduled tasks, and more. No other monitoring tool offers such extensive options for customizing and tailoring to meet clients' specific needs in detail. We have a lot of freedom to choose and make changes.
NinjaOne is very intuitive and a great tool for our purpose supporting others.
What do you like best about the product?
The interface is very easy to use and support team is great whenever we have questions.
What do you dislike about the product?
Initial setup can be a bit confusing especially how to setup the individual clients.
What problems is the product solving and how is that benefiting you?
Remote management support to our users
we recently switched to ninjaone from a competitor
What do you like best about the product?
very helpful in keeping up with patches on employees machines
What do you dislike about the product?
not an administator so no comment
What problems is the product solving and how is that benefiting you?
Remote management of the our IT assets
New one man MSP NinjaOne user.
What do you like best about the product?
I like that it was relatively easy to setup, and easy to use on a daily basis. The integrations are fantastic and very useful, making me feel like I have many options for meeting the needs of current and future customers. There is also great documentation, both written as well as video tutorials, and they have frequent webinars that are very relevent to even someone like me at the beginner level. Customer support is awesome and very responsive. I use the product every day.
What do you dislike about the product?
Nothing so far. I don't think I am an advanced enough of a user, nor do I have any experience with any other RMM in production to compare features that may be lacking here.
What problems is the product solving and how is that benefiting you?
As someone who is moonlighting as an MSP while still working a 9-5, NinjaOne is grouping and automating a lot of what used to be disjointed services for various customers. Now I have viable solutions to offer to the customer that are familiar, proven, and under my control.
Solid Remote Management platform
What do you like best about the product?
Easy to navigate, use and all tools in one spot.
What do you dislike about the product?
We have had some issues with updates adding programs to machines that did not previously have them.
What problems is the product solving and how is that benefiting you?
It has replaced GPO and helped us rollout new softwares and changes with ease.
Dependable, easy to use UI MSP
What do you like best about the product?
I like the single pane of glass functionality from AV and updates to remote access, documentation and ticketing.
What do you dislike about the product?
Calling support can be frustrating at times with what seems to be conflicting steps as issues work through the chain of support engineers.
What problems is the product solving and how is that benefiting you?
Ticketing, remote access and documentation all in the same space is a life saver especially with the mobile app.
Easy and powerfull to push applications, policies and scripts
What do you like best about the product?
Remote Powershell, easy options for pushing scripts and running them with a different level of premission, different ways to access the endpoints. Option for backup and integration with SentinelOne. Adding end users for accessing remote computers.
What do you dislike about the product?
I miss the option to see reports during the massive push. Like a dashboard with information of successful installations, errors etc...
What problems is the product solving and how is that benefiting you?
Installing software on endpoints, managing patches - saving time and ensuring that everything is up to date
Remote monitoring - we are able to be proactive when there computers are running out of resources.
Structure - it helps to target the right devices. That saves time and giving us the option to apply different settings to each site
Remote monitoring - we are able to be proactive when there computers are running out of resources.
Structure - it helps to target the right devices. That saves time and giving us the option to apply different settings to each site
RMM tool that just works!
What do you like best about the product?
We had a couple of RMM tools before, but every tool had its downsides, mostly the stability. Now with NinjaRMM we do not have this issue anymore. The fact that you can create policy overrides on every level is just great and NinjaRemote is awsome!
What do you dislike about the product?
New features may come more quickly! :). Integrations with 3rd-party vendors are not always possible.
What problems is the product solving and how is that benefiting you?
A global overview of all our systems, with the ability to access them all from the same platform while performing multiple tasks.
A clear structure, mostly
What do you like best about the product?
The Overview of Server structures is clear and easy to navigate.
What do you dislike about the product?
The point of entry is quite high for a first time user.
What problems is the product solving and how is that benefiting you?
Easy way to connect remotely to my clients.
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