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Frequent Updates and New Features That Keep Getting Better!!!
What do you like best about the product?
They keep releasing updates and new features very frequently.
What do you dislike about the product?
Maybe that there are less integrations compare to other rmm but I feel like that this is changing.
What problems is the product solving and how is that benefiting you?
The Ninja Remote Tools allow to work faster and the mobile app is very helpful.
ITAM Solution with NinjaOne
What do you like best about the product?
The user interface is extensive and user friendly. It is quite easy to navigate to better manage IT assets.
What do you dislike about the product?
I don't use it often so can't offer an opinion.
What problems is the product solving and how is that benefiting you?
End point management (inventory, discovery, updates, device health).
Many features, easy handling, and customer-friendly service
What do you like best about the product?
Many built-in features. Easy handling. Absolutely customer-friendly and courteous service! Software distribution and patch management can be almost 100% automated.
What do you dislike about the product?
Certain updates do not always run smoothly. After updates, there are changes in the application that do not always lead to improvements.
What problems is the product solving and how is that benefiting you?
Keep an eye on e.g. warranty status of the devices, software status, and management of all devices.
A great RMM tool with a young and dedicated team in the background.
What do you like best about the product?
What I particularly like about NinjaOne is the modern and clear design, the simple and intuitive operation, the clear presentation of the device inventory, and the ability to quickly and easily distribute custom scripts.
What do you dislike about the product?
I can't say much about it. Actually, I like everything, and I have nothing to complain about so far.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep our devices up to date in terms of security and supports us in our daily work through automated scripts as well as reliable remote access to our computers.
All-in-One Patching, Monitoring, and Remote Access in a Clean Dashboard
What do you like best about the product?
patching, monitoring, and remote access all in one clean dashboard, so IT teams can manage everything quickly without juggling multiple tools.
What do you dislike about the product?
Some users find pricing can be high as you scale up devices.
The reporting features aren’t as deep or customizable as some competitors.
A few customers say advanced automation could be more intuitive.
The reporting features aren’t as deep or customizable as some competitors.
A few customers say advanced automation could be more intuitive.
What problems is the product solving and how is that benefiting you?
Tool overload — replaces multiple point tools for patching, monitoring, and remote access.
Slow support — lets IT teams respond faster with real-time alerts and remote control.
Manual maintenance — automates patching and routine tasks so techs don’t have to do them by hand.
Visibility gaps — gives a central view of device health and issues across endpoints.
Slow support — lets IT teams respond faster with real-time alerts and remote control.
Manual maintenance — automates patching and routine tasks so techs don’t have to do them by hand.
Visibility gaps — gives a central view of device health and issues across endpoints.
Fast, Reliable Remote Access with Powerful Automation and Responsive Support
What do you like best about the product?
Fast, reliable remote access
Powerful scripting & automation
Lightweight endpoint agent
Responsive customer support
Clear, predictable pricing
Powerful scripting & automation
Lightweight endpoint agent
Responsive customer support
Clear, predictable pricing
What do you dislike about the product?
imited built-in documentation/wiki features
Some advanced features require scripting
Occasional UI quirks or missing customization
Some advanced features require scripting
Occasional UI quirks or missing customization
What problems is the product solving and how is that benefiting you?
Slow remote troubleshooting
Repetitive IT tasks
Lack of centralized IT visibility
Repetitive IT tasks
Lack of centralized IT visibility
Intuitive, Feature-Rich Platform for Everyday IT Management
What do you like best about the product?
It’s a very intuitive platform, while still being thorough with a lot of useful functionality. I find it really helpful for everyday IT management.
What do you dislike about the product?
The only thing I’ve noticed is a bug with the Bitdefender integration: sometimes the infection alert stays active on the dashboard even after the threat has been purged.
What problems is the product solving and how is that benefiting you?
It speed up a lot of process, such as OS and software patching, MDM, and script deployment
NinjaOne has been a very positive experience for my company.
What do you like best about the product?
The remote access feature is probably what I use the most. The GravityZone antivirus was also a big selling point for me. I also like the reporting capabilitiles
What do you dislike about the product?
I originally signed up when Teamviewer was a part of the product. They recently dropped support for Teamviewer. That was a disappointment to me but I am trying to get used to their built-in connect client
What problems is the product solving and how is that benefiting you?
This allows me to apply computer policies to non-active directory connected computers. It also helps me keep track of and manage patches and security issues.
Centralized remote connection and excellent device management
What do you like best about the product?
Centralized remote connection and excellent device management.
What do you dislike about the product?
Good granularity of permissions and a clear view of the API.
What problems is the product solving and how is that benefiting you?
Centralization in a single provider for almost all IT sectors
Automations and Updates That Keep Our Computers Up to Date
What do you like best about the product?
The automations and updates have helped me keep my computers up to date.
What do you dislike about the product?
Ninja Quick Connect doesn’t run as a system process, which means I can’t interact with UAC prompts when they appear.
What problems is the product solving and how is that benefiting you?
Keeping the computers up to date was impossible before, now the users are forced to restart and keep their computers up to date.
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