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Ease of use and top-notch support
What do you like best about the product?
Ease of use, possible customization, accessible support
What do you dislike about the product?
Nothing to report
The MDM component might be a bit light compared to a specialized product
The MDM component might be a bit light compared to a specialized product
What problems is the product solving and how is that benefiting you?
Management of updates and patches
Highly Recommended
What do you like best about the product?
NinjaRMM makes it extremely easy to remotely access and support PCs. The remote control is fast, stable, and responsive — even on slower connections. We can also use the quick connect to view end-user's mobile devices which is a game changer. We also use it heavily for patch management, and it’s been very reliable. The automated patching policies save us time, and the reporting gives clear visibility into which systems are up to date.
What do you dislike about the product?
There’s not much to dislike. The dashboard could use a few more customization options, but overall, it’s very intuitive.
What problems is the product solving and how is that benefiting you?
We use NinjaRMM to support remote users and keep endpoints secure through consistent patching. It’s reduced the time we spend manually updating systems and made remote troubleshooting much faster. Overall, it’s a dependable, easy-to-manage tool that fits perfectly into our workflow.
Effortless Device Management, But Takes Time to Master All Features
What do you like best about the product?
What stands out to me is how simple it is to connect to and interact with all of our devices, whether they are virtual or physical devices located remotely.
What do you dislike about the product?
There is somewhat of a learning curve when it comes to understanding all the features and options available within the NinjaOne environment.
What problems is the product solving and how is that benefiting you?
We use this to access the computers of our end users who are working remotely or located at distant facilities.
It's The I.T. Employee I Always Wanted
What do you like best about the product?
We've used other options in this arena and hands down Ninja One offers the greatest power with the most simple interface you could want. It does what is advertised which is not the experience we had with our previous vendor. More importantly, when you have a question there are significant resources available as well as real people that are there to help. We had a few questions during our roll out and I was hesitant to move forward with information I found on my own. A quick email later and we had confirmation from the NinjaOne support team before I was back from lunch.
We are also leaning on NinjaOne as part of our Disaster Recovery plan. Drop shipping a laptop to a user, having them run the NinjaOne installer, and then we are good to go. NinjaOne scans the computer, finds everything the user is missing based on policy we set, and then begins the download/install of all necessary company apps. Unbelievably easy.
We are also leaning on NinjaOne as part of our Disaster Recovery plan. Drop shipping a laptop to a user, having them run the NinjaOne installer, and then we are good to go. NinjaOne scans the computer, finds everything the user is missing based on policy we set, and then begins the download/install of all necessary company apps. Unbelievably easy.
What do you dislike about the product?
Perhaps the marketing team might need to up their game so we would have known about NinjaOne sooner ;)
What problems is the product solving and how is that benefiting you?
We have employees in several different states that all work from their homes. Ninja One has completely changed how we manage and deploy new hardware for onboarding employees or disaster recovery. What used to take our team hours or days of back and forth calls/emails with the user is now managed autonomously with Ninja One. As soon as the hardware arrives they unbox it, power on, run the Ninja One installer, and it handles the rest. It will scan the new computer, determine what apps are needed, and install them for us with zero interaction required on the user's part. Once we see it online we can then begin managing the device or assisting the user with customization. The time savings were dramatic.
Exceptionally Well-Organized and User-Friendly
What do you like best about the product?
It is very well-organized! All of the menu options are easy to read and follow.
What do you dislike about the product?
Nothing. It is awesome. It is a great program and has a lot of helpful tools.
What problems is the product solving and how is that benefiting you?
It patches servers. It organizes emails as tickets.
Versatile Remote Support Options, But Room for Improvement
What do you like best about the product?
Multiple options for remote support programs.
What do you dislike about the product?
Restarting the computer function rarely wors.
What problems is the product solving and how is that benefiting you?
Multiple ways to remote in. If there is an issue with one program.
Simple and fast UI, powerful and forward-think back-end
What do you like best about the product?
Ease of use, modern-ui, speed, efficiency, great account management - an open approach to the features and changes coming and truly feeling like you have a voice when submitting ideas etc. We moved to Ninja One from another RMM platform, implementing Ninja was quick and pain-free, in fact within a month we were doing more in Ninja One than we were with our previous solution, 6 months in, we had achieved lots.
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
What do you dislike about the product?
Permissions and reporting is a little disappointing. Its very hard to fully understand the permissions matrix, there may be a combination of permissions, which results in trial and error until you get the right balance, then a new feature comes and it seems "accessible by default" has been the approach.
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
What problems is the product solving and how is that benefiting you?
The biggest improvement we have seen is enhanced monitoring with easy to implement auto-remediation attached. We also have such a better patching stance than we could ever achieve with previous RMM platforms.
Effortless Ticket Management with Clear Device and Contact Linking
What do you like best about the product?
In the ticketing section of Ninja, you can attach a contact, user, and organization to each ticket. This feature makes it simple to identify which device is experiencing an issue and who to reach out to if you have any questions.
What do you dislike about the product?
Within the ticketing section I wish there was a way to have custom saved view presets. I must enter my filters every time I return to the ticketing page. Having more flexibility within the ticketing section would bring more quality of life improvements.
What problems is the product solving and how is that benefiting you?
One of the main challenges that NinjaOne addresses is patch management and vulnerability scanning. Using NinjaOne, we can ensure our devices remain current and protected from vulnerabilities.
Effortless IT Management with Intuitive Interface and Robust Reporting
What do you like best about the product?
easy to navigate interface, and reporting makes life easier for my IT team to manage all computers and servers in our network.
What do you dislike about the product?
so far, I can't think of anythink I do not like. I am very pleased with the features currently offered on NInjaOne
What problems is the product solving and how is that benefiting you?
We are able to support all users regardless of their location; we have users working internationally.
One of the best programs you can use for all your remote session needs!
What do you like best about the product?
One of the things I most like about using NinjaOne is the ability to use this on my phone or my ipad. It is so convenient to use. I also like the fact that we can push scripts to all of the computer in the field and they install silently.
What do you dislike about the product?
I cant think of any drawbacks to using the software. We began using it in the early stages and many improvements have come especially over the last year and its a pretty solid and stable program. U have rarely if ever seen any downtime except of course for system maintenance, which is pretty standard
What problems is the product solving and how is that benefiting you?
Being able to collect logs from an end user and not having to bother or interrupt their day while doing so.
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