Remote monitoring, managing, and software deployment are our main use cases for NinjaOne. We use NinjaOne daily to add our MDR to devices and to deliver critical and secure updates as well as manage compliance on devices.
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Great Security but a Bit Pricey
What do you like best about the product?
I like the ease of use of NinjaOne, especially since I'm a small company without a strong IT background. The onboarding process was excellent and made it easy to start using the software.
What do you dislike about the product?
It is pricey. It feels like almost buying an insurance policy.
What problems is the product solving and how is that benefiting you?
I use NinjaOne to secure customer and employee information, helping keep our security infrastructure safe against malware and bots. It’s easy to use, which is great since I'm a small company without a strong IT background.
Excellent application but still needs a lot of development
What do you like best about the product?
the well-designed environment, the immediacy of the remote tools and the information we receive about the devices
What do you dislike about the product?
the delay in the implementation of requests for development
What problems is the product solving and how is that benefiting you?
management of all devices and remote access, user request management system
Saves Time and Enhances IT Efficiency
What do you like best about the product?
I like how NinjaOne saves time by spotting issues early and remotely fixing them without having to chase things down.
What do you dislike about the product?
I'd just say the price.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps all our devices in check with patching, monitoring, and remote fixes and saves time by spotting issues early and allowing remote fixes without chasing them down.
Improved Speed and Visibility, But Navigation Could Be Smoother
What do you like best about the product?
Its better then our previous system. We can see more information on hardware and run jobs quicker.
What do you dislike about the product?
I dont know enough about to use more features or they be features that I dont even know about just yet.
What problems is the product solving and how is that benefiting you?
It is showing everything efficiently such as if updates are requires for assets and shows battery efficiency. And allowing us to run jobs quicker which is helping with quick ticket closures
Easy Device Connections, But Reporting Needs Improvement
What do you like best about the product?
How easy it is to find devices and connect to them
What do you dislike about the product?
The reporting feature is not ready, you can't make reports on what you want.
What problems is the product solving and how is that benefiting you?
Being able to connect to a device in multiple ways
Great Remote Access with Minor Lag Issues
What do you like best about the product?
It allows me to connect to my office desktop from anywhere, allowing me the flexibility to work remotely with ease.
What do you dislike about the product?
There is a some lag on it, although minimal it is not as smooth as working directly from the laptop or desktop.
What problems is the product solving and how is that benefiting you?
It allows everyone in my company to have a lot more flexibility to work remotely and adds security by allowing the company to have all our information stored locally and be accessed remotely when needed.
Efficient patch management, but high price
What do you like best about the product?
I particularly like the tool Patch Management.
What do you dislike about the product?
In my opinion, the price is too high.
What problems is the product solving and how is that benefiting you?
It resolves the regular patching of my used programs
Versatile Remote Support Options, But Room for Improvement
What do you like best about the product?
Multiple options for remote support programs.
What do you dislike about the product?
Restarting the computer function rarely wors.
What problems is the product solving and how is that benefiting you?
Multiple ways to remote in. If there is an issue with one program.
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
What is our primary use case?
What is most valuable?
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
What needs improvement?
NinjaOne can be improved by more flexibility in reporting and by the ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state. The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score. I would rate NinjaOne a seven on a scale of one to ten.
For how long have I used the solution?
We have subscribed to NinjaOne for a couple of years now.
What do I think about the stability of the solution?
NinjaOne is stable.
What do I think about the scalability of the solution?
NinjaOne's scalability is excellent.
How are customer service and support?
Customer support from NinjaOne is excellent. I would rate the customer support a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched from Kaseya to NinjaOne due to multiple reasons, including bringing the solution in-house instead of using a third party, as well as price and features.
How was the initial setup?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
What was our ROI?
I have not seen a return on investment at this time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.
Which other solutions did I evaluate?
Before choosing NinjaOne, we evaluated other options. I looked into Kaseya, Atera, Datto, ConnectWise, and a few others.
What other advice do I have?
I would advise others looking into using NinjaOne to absolutely test NinjaOne and go through a bunch of use case scenarios to find if it is fitting for their use case, as well as meeting with their sales team to discuss use cases. I would rate this review a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great for Managing Installed Programs and File Transfers
What do you like best about the product?
Display of installed programs, file sending/receiving.
What do you dislike about the product?
On the web interface, sometimes it takes only 3-4 minutes, after several website refreshes, to access a PC that has been started for remote control.
What problems is the product solving and how is that benefiting you?
On-site visits are replaced by remote assistance, remote device control, management and file transfer.
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