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Quick, Convenient Access to Machine Info and Client Connections
What do you like best about the product?
A quick and convenient way to pull up machine information and connect to client machines.
What do you dislike about the product?
Sometimes it’s a bit slow to connect to the machine after installing the agent.
What problems is the product solving and how is that benefiting you?
More reliable with connections and allowing you to stay connected whilst switching users.
Easy PC Lookup and Powerful Custom Automations
What do you like best about the product?
I love that the computer a user reports their ticket on can be easily looked up, and that it provides the necessary PC data to help understand what the issue might be. The ability to set up automation is also very useful, and being able to add your own automations is awesome, too.
What do you dislike about the product?
I’d like the ability to easily remove a user from an assigned computer, or to edit user details when they submit tickets. It’s frustrating when a user enters their email incorrectly just once, and then I can’t edit it or delete it because they end up with two accounts—yet the other account won’t show up.
What problems is the product solving and how is that benefiting you?
I love having everything on one platform. I used to rely on one website for tickets and another to manage my PC, so having it all in one place has been a real blessing.
Fast Deployment, Granular Policies, and Smooth NinjaRemote Support
What do you like best about the product?
I’ve recently adopted NinjaOne to manage client endpoints and have been impressed by the fast agent deployment and the clear, granular policy configuration for patching, security, automation, and monitoring.
NinjaRemote also stands out for its reliable, low‑latency remote access and seamless console integration, which streamlines support tasks and speeds up troubleshooting.
NinjaRemote also stands out for its reliable, low‑latency remote access and seamless console integration, which streamlines support tasks and speeds up troubleshooting.
What do you dislike about the product?
I’ve had the most difficulty with the patching component. Many third‑party applications fail to update successfully, which makes this area more challenging compared to the rest of the platform. Fortunately, their technical support is always available and responsive, providing assistance and helpful guidance to resolve most issues.
What problems is the product solving and how is that benefiting you?
With NinjaOne, it’s possible to have a real‑time overview of the status of the entire network.
Remote support is greatly streamlined through the use of NinjaRemote.
Remote support is greatly streamlined through the use of NinjaRemote.
Easy Scripting, Excellent Alerts, and Reliable Performance with Great Support
What do you like best about the product?
It’s really easy to add new scripts into Ninja, which makes tasks like deploying software straightforward. The device alerting is excellent, keeping us informed about vulnerabilities as well as issues like degraded RAID on servers. Overall, the product has been reliable for us, and the support has been great.
What do you dislike about the product?
If you like using Remote Desktop to connect to servers that have a monitor connected—so local users/clients can’t see what you’re doing or take over—it can be a bit of a problem in Ninja. Remote Desktop isn’t enabled by default, and to get it working you need to disable NLA. You also have to enable the local clipboard each time you set up a new session, otherwise you can’t copy and paste between your machine and the remote session.
What problems is the product solving and how is that benefiting you?
Prior to Ninja we were using DattoRMM. The number 1 problem it solves is not having to deal with Kaseya! But seriously, the patching & scripting elements are a real improvement on Datto. The Ninja team are regularly adding new features and improving things, so it's real breath of fresh air seeing a product in active development instead of one going stale with no love put into it. Using compound conditions to ensure every time a new device is added to a client, all the correct software is automatically deployed is fantastic. And then the integration into Halo really helps with the billing side of things, keeping the number of devices and licenses accurate!
Very Organized, Easily Accessible RMM with Useful Info at a Moment’s Notice
What do you like best about the product?
Very organized and easily accessible RMM that provides useful and relevant information at a moments notice.
What do you dislike about the product?
Quick Connect feature does not play well with Windows UAC, and agents with connection issues don't provide any meaningful insight to troubleshooting the connection.
What problems is the product solving and how is that benefiting you?
Automatic malicious file/code execution. Immediately flagging, quarantining and notifying via email about potentially malicious factors on client computers helps fight bad actors and also puts customers at ease.
RMM Platform that is Reliable, Fast, and Easy-to-Use
What do you like best about the product?
NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts.
What do you dislike about the product?
Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation.
What problems is the product solving and how is that benefiting you?
NinjaOne helps centralise device monitoring, patching, and remote support into a single platform. This reduces time spent jumping between different tools and increases efficiency. Automated patching makes systems more secure without manual intervention. The alerting and monitoring features help identify issues before they become major problems, reducing downtime and support workloads. Overall, it improves productivity and gives better visibility across all managed devices.
Ninjaa One: Easy to Use and Simple to Navigate
What do you like best about the product?
I really like Ninjaa One's ease of use and how easy it is to use. I
What do you dislike about the product?
It is hard to toggle between screens when user has more than one
What problems is the product solving and how is that benefiting you?
I am able to perform technical support remotely
Fast, Caring Support That Keeps Improving
What do you like best about the product?
They react fast in terms of Problems, and it really feels like they care to provide a product and improve upon it.
What do you dislike about the product?
That I can't run App installations for Apple Mac Devices as simple as its possible for IPhones. I hope this will be improved in the future releases.
What problems is the product solving and how is that benefiting you?
They helped us in the past solve issues related to connectivity and useability, which helps us provide a better service to our users.
Simple, Brilliant Remote Agent for all
What do you like best about the product?
The Product is simpler, the remote agent is brilliant
What do you dislike about the product?
Policy view needs to be changed to a more organised view
What problems is the product solving and how is that benefiting you?
Monitoring, MDM options, and some Automations
Easy and Exactly What We Needed
What do you like best about the product?
It has features that make it easy to use and it does exactly what it is meant to. The installation is easy and fast.
What do you dislike about the product?
There is no ability to use CSV or other external files to then carry out tasks.
What problems is the product solving and how is that benefiting you?
Remote Control of Devices
Windows Patching
Auditing
Windows Patching
Auditing
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