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Intuitive dashboard with all relevant information at a glance
What do you like best about the product?
Intuitive dashboard, with all relevant information in the overview.
What do you dislike about the product?
Solution is unfortunately not multi-tenant capable.
What problems is the product solving and how is that benefiting you?
Multi-tenant function is missing! A detailed invoice would be desirable.
Reliable RMM with Great Improvements and Flexible Month-to-Month Pricing
What do you like best about the product?
NinjaOne is a very good RMM tool that does what an RMM should. It's reliable and the improvements they've made along the way are great. Their remote access tool is reliable and shareable with clients. Monthly minimums are low, and contracts and month-to-month instead of yearly.
What do you dislike about the product?
There is still a monthly minimum spend, and I wasn't too impressed with the ticketing system.
What problems is the product solving and how is that benefiting you?
The biggest thing I use NinjaOne for over other options is the ability to share my remote access with my clients. Sometimes a client needs remote access to their computers as well, and giving them access through the RMM tool is much more secure than RDP or a VPN.
NinjaOne - a product that works but keeps improving
What do you like best about the product?
The dashboard and other common interfaces for the techs are laid out very intuitively. It allows the techs to see an issue at a glance. The team at NinjaOne is very responsive to feedback and has been continuously improving the product.
What do you dislike about the product?
There are little gotchas such as not as granular of permissions for user accounts. Also the backup interface seems very bolted onto the main product.
What problems is the product solving and how is that benefiting you?
It is our main tool to manage client devices. We strive to automate as much as possible to prevent outages and issues for our clients but when the inevitable problem occurs the client can either put in a ticket via the system tray icon or call us and we can quickly and easily remote onto their system and resolve the issue. Ninja has thresholds configured to create tickets and in some cases to notify a tech if a threshold was exceeded. It is integrated with our PSA to provide the techs rich detail when creating the ticket.
Love working with Ninja
What do you like best about the product?
I use a lot of the reporting features. I enjoy how easy it is to get the information I need in a simple, easy to read report that I can also use in client meetings. Our customer support over the years has been wonderful as well. It is nice to have real people to speak to when we are having a problem.
What do you dislike about the product?
The one issue lately I have been fighting with is the Warranty line for the devices. When I am renewing server warranties with Dell for example, the dates in Ninja don't update unless I hit the refresh button next to the end date. If I forget to do this and I run a new report looking for expired server warranties I get bad information.
What problems is the product solving and how is that benefiting you?
Using Ninja gives us access to our clients devices all in one space. It is a time saver! The remote tool helps my technicians serve our clients in an efficient manner.
Centralized device management with a clear overview of users, IPs, and device information
What do you like best about the product?
Centralized management of all devices. One gets a good overview of the logged-in users, the IP address, as well as general information about the respective device.
What do you dislike about the product?
The "File Browser" could be better, for example, allowing entire folders to be downloaded. The administration of automations could be more granular.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me a lot in quickly finding the right PC and connecting to it remotely when I need to access a customer's PC to provide support.
Practical RMM solution with clear strengths!
What do you like best about the product?
NinjaOne offers a central portal that significantly simplifies the management of all customers and devices, reduces complexity, and saves working time. Tasks such as patch management, software updates, and system monitoring can be automated, thereby reducing manual effort and minimizing potential sources of error. By bundling all functions into one dashboard, our technicians receive a clearly structured overview of endpoints, infrastructure, and support resources, which noticeably eases the workday.
Onboarding new customers is uncomplicated and requires little effort thanks to the agent-based installation. NinjaOne's customer support also responds reliably and provides timely assistance with questions or problems.
Particularly helpful in daily operations are the integrated remote tools like Ninja Remote as well as PowerShell and CMD connections in the background, which our technicians regularly use to efficiently handle customer issues.
Onboarding new customers is uncomplicated and requires little effort thanks to the agent-based installation. NinjaOne's customer support also responds reliably and provides timely assistance with questions or problems.
Particularly helpful in daily operations are the integrated remote tools like Ninja Remote as well as PowerShell and CMD connections in the background, which our technicians regularly use to efficiently handle customer issues.
What do you dislike about the product?
Currently, it is not optimal that the new Winget patching in NinjaOne is still quite error-prone and therefore does not always work reliably. Additionally, managing policies with inheritance is not particularly clear with a large number of customers, making it overall harder to understand. Devices with issues that are offline remain marked with an alarm on the dashboard.
What problems is the product solving and how is that benefiting you?
By using NinjaOne, we were able to replace our previous isolated solutions for each customer and significantly unify management. This gives us a complete overview of all customer environments and allows us to analyze technical problems much faster, more precisely, and more efficiently.
NinjaOne helps us with the following challenges, among others: centralized device management for Windows and servers on a single platform, automated patch management as well as regular maintenance tasks, and fast, integrated remote access without the need to provide additional tools.
NinjaOne helps us with the following challenges, among others: centralized device management for Windows and servers on a single platform, automated patch management as well as regular maintenance tasks, and fast, integrated remote access without the need to provide additional tools.
Flexible, Forward-Thinking Remote Access—NinjaOne Connect Stands Out
What do you like best about the product?
What I like best about NinjaOne is how flexible and forward-thinking the platform is. They support multiple remote access tools like Splashtop and TeamViewer, which gives us options depending on the situation. What really stood out, though, was the release of NinjaOne Connect. Having a built-in remote tool with all the features we actually use shows they listen to their users and continue to invest in the platform instead of relying solely on third-party tools.
What do you dislike about the product?
Patch management is an area where NinjaOne still has room to improve. While we’ve made patching a major focus for our team, Windows updates don’t always deploy as smoothly as we’d like. We often find ourselves needing to connect to devices manually to push updates, which takes away from the automation we’re aiming for.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve problems around repetitive manual work through script automation. Tasks like clearing temporary files or performing routine maintenance can be automated, which reduces the number of repeat issues and tickets. This allows our team to focus more on higher-value work instead of constantly reacting to the same problems.
NinjaOne’s All-in-One Feature Set Keeps Getting Better
What do you like best about the product?
The amount of features NinjaOne has, and their constant development of new features. Seeing everything we need all in one place is amazing.
What do you dislike about the product?
Sometimes getting support on issues can be difficult. Some issues can't be resolved, because an update changed something in the permissions/functions of something in Ninja that we were using, and then I have to submit a feature request to get it to function like it was before, which can take months.
What problems is the product solving and how is that benefiting you?
Keeping our OS and software patched, and making sure we have an easy to use ticketing system.
All-in-One Automation: Remote Access, Inventory & Patch Management Made Easy
What do you like best about the product?
Ninja One automates all of our tasks, including patch management and software updates. What I like most is that it brings remote access, inventory, and patch management (among other functions) together in one easy-to-use platform, rather than having to rely on multiple separate tools.
What do you dislike about the product?
So far, I haven’t found any downsides to using NinjaOne. The only thing we’re still waiting on is for their MDM product to be more feature-ready; once it is, we’ll likely switch to it, assuming the pricing makes sense for us.
What problems is the product solving and how is that benefiting you?
Before Ninja One, we were using and licensing three other products, and managing them became a real balancing act. NinjaOne solved all of that by bringing everything together into one.
Ninja One Excels at Patching, RMM, Remote Access, and Automation
What do you like best about the product?
Ninja One's patching, RMM, remote access, automation works great.
What do you dislike about the product?
Ticketing platform could be a little better especially compared to other ticketing platform. Better reporting and built in dashboards is something that is missing.
What problems is the product solving and how is that benefiting you?
Love that it has lots of tools built into it like remote access, patching, automation, ticketing, etc. which saves us from having to subscribe to multiple tool.
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