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Feature-Rich and Intuitive, with Seamless Remoting and Updates
What do you like best about the product?
NinjaOne offers a lot of features such as allowing us to put in scripts and overall is very easy to use and inuitive. Remoting in and apply updates are very easy and seamless.
What do you dislike about the product?
Sometimes it takes a while to be able to remote into users computers and the error codes for scripts ran using Ninja can be unclear.
What problems is the product solving and how is that benefiting you?
Ninja lets us be able to provide support for remote users without having to use RDP or walk them through issues. Ninja also helps us with patching across our environment and easy monitoring and tracking of products.
Simple, Clean Interface with Fast Endpoint Visibility
What do you like best about the product?
Simple, clean interface. Fast connections, a broad view of everything happening on the endpoints.
What do you dislike about the product?
Some things are difficult to navigate. The reporting module is not intuitive.
What problems is the product solving and how is that benefiting you?
We replaced SCCM with NinjaOne. It allows us access to remote workers' PCs and removes our reliance on users being in the office to remotely assit them. It has improved our OS patching and our software inventory.
Easy to Use, Great Client Device Access Sharing
What do you like best about the product?
Ease of use, the ability to share access for a client to their own devices.
What do you dislike about the product?
I wish I was able to restrict access inside an org. Meaning, Allow a technician access to the main office but have a subset group for executives for higher profile users that may need a more robust technician to help them.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it easy to to manage all of my customers devices easily.
Fast, Easy NinjaOne Setup That Helps Us Support Clients Better
What do you like best about the product?
NinjaOne has been far the easiest RMM to install for my team and i. The onboarding process took less than a 5 mins and it performes the best for our engineers. It Is one of the reasons we try to get our clients to onboard their team on it. It helps us support them better and troubleshoot future issues that can arise in the future. The pricing also makes it 10x better for our customers to get it.
What do you dislike about the product?
I don't dislike anything besides the minimal intergration tools
What problems is the product solving and how is that benefiting you?
remote supporting has been benefical for me who is not as technical as my coworkers. It helps them assist me faster with any issue i have with my network
Streamlined, Automated IT Management with Fast, Reliable Remote Access
What do you like best about the product?
What I like most about NinjaOne is how streamlined and efficient it makes day-to-day IT management, especially in a small MSP or internal IT environment. The platform has a clean, intuitive interface that lets me monitor all endpoints at a glance, without having to dig through multiple menus.
Its automation capabilities are a major time saver. I regularly rely on scripting and automated policies for patching, software deployment, and routine maintenance, which cuts down on manual work and helps standardize processes across all devices. The remote access tools are also fast and reliable, making it easy to troubleshoot quickly without disrupting end users.
Another standout for me is the visibility it provides into system performance and overall health. Alerts are timely and customizable, so I can address issues proactively before they turn into bigger problems. Integration with ticketing workflows also helps keep everything organized and connected to specific devices or incidents.
Overall, NinjaOne boosts efficiency, reduces response time, and makes managing multiple systems more centralized and predictable, which has had a direct, positive impact on productivity.
Its automation capabilities are a major time saver. I regularly rely on scripting and automated policies for patching, software deployment, and routine maintenance, which cuts down on manual work and helps standardize processes across all devices. The remote access tools are also fast and reliable, making it easy to troubleshoot quickly without disrupting end users.
Another standout for me is the visibility it provides into system performance and overall health. Alerts are timely and customizable, so I can address issues proactively before they turn into bigger problems. Integration with ticketing workflows also helps keep everything organized and connected to specific devices or incidents.
Overall, NinjaOne boosts efficiency, reduces response time, and makes managing multiple systems more centralized and predictable, which has had a direct, positive impact on productivity.
What do you dislike about the product?
At this time, I don’t have many complaints about NinjaOne, as it has been very reliable and effective overall. The one limitation I’ve noticed is with NinjaOne Remote when working with endpoints that have multiple monitors. Currently, it is not possible to view multiple screens simultaneously within a single session, which can slow down troubleshooting and require extra steps to switch between displays.
In environments where users rely heavily on multi-monitor setups, this can impact efficiency, especially during more complex support sessions. Having the ability to view all monitors at once or tile them within the same session would significantly improve the remote support experience.
Aside from this, the platform has been very solid in terms of performance, usability, and features.
In environments where users rely heavily on multi-monitor setups, this can impact efficiency, especially during more complex support sessions. Having the ability to view all monitors at once or tile them within the same session would significantly improve the remote support experience.
Aside from this, the platform has been very solid in terms of performance, usability, and features.
What problems is the product solving and how is that benefiting you?
Before using NinjaOne, we struggled to manage endpoints across multiple systems and didn’t have a centralized way to monitor device health, apply patches, or support users remotely in an efficient way. That often caused delays in responding to issues, inconsistent patching, and extra manual effort for routine tasks.
With NinjaOne, we now use a single platform to monitor, manage, and support all endpoints in real time. Automated patch management and scripting have significantly reduced the need for manual intervention, and proactive alerting helps us catch and address issues before they affect users. Remote access is also fast and reliable, so we can resolve problems quickly without needing to be on-site.
As a result, we’ve improved response times, reduced downtime, and streamlined our overall IT operations. The platform has also helped us standardize processes, making it easier to manage environments consistently and scale without adding significant overhead.
With NinjaOne, we now use a single platform to monitor, manage, and support all endpoints in real time. Automated patch management and scripting have significantly reduced the need for manual intervention, and proactive alerting helps us catch and address issues before they affect users. Remote access is also fast and reliable, so we can resolve problems quickly without needing to be on-site.
As a result, we’ve improved response times, reduced downtime, and streamlined our overall IT operations. The platform has also helped us standardize processes, making it easier to manage environments consistently and scale without adding significant overhead.
Easy Remote Access and Background Software Deployment with NinjaOne
What do you like best about the product?
NinjaOne has made remoting into machines such an easy process and has removed the need for RDP on our in office machines. The ability to push out software in the background and reduce employees downtime is so nice also.
What do you dislike about the product?
Most of my issues simply come from my ignorance and not being fully familiar with everything. The processes that I use regularly I do not have any issues with.
What problems is the product solving and how is that benefiting you?
For me the biggest thing again is the ability to easily to remote into any of our machines in the office so quickly. That has been a tremendous help with setting up systems and managing ones that are already in place.
All Customers in One Place with Easy Remote Support and Reporting
What do you like best about the product?
Consolidating all my customers in a single place to overview their activity and generate reports. It's easy to connect with their computers allow us to perform support without extra steps in other software like Logmein.
What do you dislike about the product?
The automations require prior coding knowledge in order to create and assign scheduling. Template automations are difficult to understand as well.
What problems is the product solving and how is that benefiting you?
Generating reports is the main thing we get from NinjaOne. The information from activity also allows us to know when is a good time to push updates with our customers.
Single Pane of Glass That Saves Our Support Team Time
What do you like best about the product?
NinjaOne's ability to integrate several administration tools in one platform forming a single pane of glass save my support team time in troubleshooting issues.
What do you dislike about the product?
NinjaOne's internal reporting could be updated. To get around this, we have integrated NinjaOne's API with out Power Platform to pull the data and manage our own custom reporting dashboard.
What problems is the product solving and how is that benefiting you?
We came from a free Spiceworks platform with ads and poor integration. Having purchased NinjaOne has allowed for the IT department to become more efficient with the numerous connections with the platforms in our enviornment.
Nice, Easy-to-Use Ticketing System with a Straightforward Interface
What do you like best about the product?
The ticketing system is nice and easy to use, with a straightforward interface that makes it simple to create and manage tickets.
What do you dislike about the product?
The only thing I dislike is what it doesn’t have, or what I’d like it to include. It would be great to have an option to integrate a company’s ChatGPT environment directly into the ticketing solution, so a technician could click for AI-assisted suggestions on tickets that require additional research. At the very least, I’d like an AI feature that can search across all tickets to see whether something similar was submitted before, and then provide a link to view that ticket.
What problems is the product solving and how is that benefiting you?
The patch management is great. The ticketing system lets us not only complete IT support-related tasks, but also handle system tracking, such as access management changes and department changes.
Powerful Automation and Fast, Intuitive Deployment
What do you like best about the product?
powerful automation capabilities and Intuitive & Fast Deployment. Superior Patching Reliability
What do you dislike about the product?
Limited Reporting & Customization and high Costs for Smaller Teams
What problems is the product solving and how is that benefiting you?
Patching and Vulnerability Management.
Remote Work and Weak Remote Support
Remote Work and Weak Remote Support
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