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Great onboarding and feature rich
What do you like best about the product?
The onboarding process with Shemika Howard was very informative and helpful to show the extent of all Ninja has to offer in terms of features. Without the onboarding, I would have had no clue what 90% of the features were and would have had to figure them out by myself and I am extremely lazy.
What do you dislike about the product?
My biggest issue with ninja is more as an issue with Macs, but the limitations compared to windows machines can be a bit frustrating at times. Since the Mac issue isn't something Ninja can help, another thing I'm not a huge fan of is the new update moving certain features around, but that's just due to comfort and familiarity that I'll get over eventually.
What problems is the product solving and how is that benefiting you?
Our previous RMM was very sketchy with communication and pulling features without any warning. Not having to worry about being misled or getting proper support in times of stress is a huge relief. I haven't been using ninja for long, but the transition was quick, easy, and painless.
Intuitive and Easy Transition from Teamviewer
What do you like best about the product?
It is intuitive and simple to use. The transfer from Teamviewer was simple.
What do you dislike about the product?
I am missing some of the features that we had with Teamviewer like switch hosting positions.
What problems is the product solving and how is that benefiting you?
We are required to have full software version documentation.
NinjaOne Makes IT Management Effortless
What do you like best about the product?
What I like best about NinjaOne is how streamlined and centralized everything is. The dashboard gives a clear overview of all our endpoints, and remote access is fast and stable, saving me countless trips between buildings. The automation features are another major plus - whether it’s pushing software updates or running scripts. As someone switching to NinjaOne for the first time, I was impressed at how quickly I caught on. The platform is intuitive and lightweight, making it easy to get up to speed right away. Overall, it’s an excellent RMM solution to simplify endpoint management
Also sentinelOne integration has been great.
Also sentinelOne integration has been great.
What do you dislike about the product?
Some of the automation scripts I’d like—such as enabling BitLocker—aren’t available out of the box, and certain advanced features could be expanded to give more control over device management.
More features to Apple MAC MDM.
More features to Apple MAC MDM.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving several critical IT challenges for our school district. Remote access is fast and reliable, which saves countless trips between buildings and reduces downtime. The platform’s automation features like pushing software updates and running scripts handle repetitive tasks automatically, freeing up my time for higher-priority work.
IT Manager
What do you like best about the product?
As an IT Manager, Ninjaone was the best bang for my buck. The value you get is incredible.
What do you dislike about the product?
Looking forward to it getting it's own vulnerability scanner in the future!
What problems is the product solving and how is that benefiting you?
We needed an excellent patch management system, and NinjaOne delivers.
Great Patch Management and Centralized Helpdesk, but Device Licensing Needs Improvement
What do you like best about the product?
I'm a huge fan of the patch management and centralized endpoint management. Within the last year, we have started to use it for our Helpdesk as well and it has really made things a lot easier for us to keep track of all the issues that come up. It is nice to have a lot of the information that we typically need located in a single interface. We are finding small things all the time that help us do things that would have otherwise taken much longer.
We also really like the idea that we can give other users access to a specific group of computers. This has come in very handy. We use this application every day, and it is the first think I log into when I come in every moning.
We also really like the idea that we can give other users access to a specific group of computers. This has come in very handy. We use this application every day, and it is the first think I log into when I come in every moning.
What do you dislike about the product?
I wish there was a better way to manage the devices and their licenses. In the past with our previous RMM we could remove a device, but tell it not to uninstall. That way if we had a suspicious device we could remove it, and if it came back we knew it was valid. I have had computers that changed names that Ninja didn't realize so we had two computers with different names, that we actually the same computer.
Customer Support isn't always the best. I have had great experiences, as well as not so great. It all depends on who you get, and if you get help or a link to something to read that may or may not help you. I wasn't contacting support to help me Google something, I was looking for help.
Customer Support isn't always the best. I have had great experiences, as well as not so great. It all depends on who you get, and if you get help or a link to something to read that may or may not help you. I wasn't contacting support to help me Google something, I was looking for help.
What problems is the product solving and how is that benefiting you?
It was able to combine things that we were using multiple platforms for, into one location. There is no one application that is going to do everything for you, but this one checked all the boxes that we needed.
Huge step up from previous RMM utilities - best bang for buck
What do you like best about the product?
The number of features available at the base pricepoint is impressive. I like the ease of install and management of endpoints.
What do you dislike about the product?
Having the monitoring agent and remote control agents separate is a bit of a pain, but understandable given the different licensing tiers.
Occasionally, the agent will stop responding and it can be challenging to remediate without being in front of the endpoint.
Occasionally, the agent will stop responding and it can be challenging to remediate without being in front of the endpoint.
What problems is the product solving and how is that benefiting you?
We were first introduced to ninjaone due to some dissatisfaction with the previous RMM tool we were using. NinjaOne provided a much better end user experience at a more attractive pricepoint and helped us reduce our overhead budget by tens of thousands per year.
Great All-in-One Integration, but Apple MDM Tools Need Improvement
What do you like best about the product?
All-in-one integration, Remote Desktop Support tools, Ease of Use
What do you dislike about the product?
The Apple MDM tools need to be expanded.
What problems is the product solving and how is that benefiting you?
This tool brings together computer monitoring, helpdesk functions, patch management, and remote desktop support into a single platform, making it much more convenient to manage everything from one place.
Great Remote Management and Easy to Use—No Complaints So Far
What do you like best about the product?
Ease of use, remote management capabilities
What do you dislike about the product?
Have not found anything that I dislike so far
What problems is the product solving and how is that benefiting you?
Managing endpoints, increased efficiency
Great Features and Support, Desktop App is immature but has potential to be great.
What do you like best about the product?
Robust platform with many valuable features. Excellent support, and very reasonable pricing. Remote Access serves as a reliable replacement for legacy TeamViewer functionality.
What do you dislike about the product?
The desktop app has lots of potential but is currently in beta with many shortcomings. Muti-factor authentication session TTLs are too low and require frequent reauthentication.
What problems is the product solving and how is that benefiting you?
Remote access and systems monitoring, along with integrated antivirus reporting.
Great Value for Features, but Geared More Toward MSPs
What do you like best about the product?
Cost vs the features we receive. Ninja isn't the best at the many things it's does but it does everything well enough given the price point. It was very easy to setup and the tray icon for ticketing has been a big hit with users.
What do you dislike about the product?
Seems more designed for an MSP than a single entity. Nothing wrong with that just something to be aware of.
What problems is the product solving and how is that benefiting you?
Ninja is IT's primary ticketing system as well as asset tracker both software and hardware.
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