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NinjaOne has done a lot to help our IT staff be more efficent.
What do you like best about the product?
Remote control and also login on the backend. MDM is easy to setup and implement as well.
What do you dislike about the product?
Like any software it is a work in progress. Being able to search on a phone number in the MDM would be wonderful if we could do that.
What problems is the product solving and how is that benefiting you?
Needed a good remote tool that would also give us many details of each workstation.
Also needed a good tool for our MDM to push software out and also be able to shadow the device so we can see what is displayed on the device.
Also needed a good tool for our MDM to push software out and also be able to shadow the device so we can see what is displayed on the device.
Makes endpoint management a lot easier, integrated remote control and other tools work well.
What do you like best about the product?
The automation the solution brings to endpoints saves time and resources. A good integrated remote control solution along with optional features like remote cmd and powershell sessions. The support team is great and very responsive and the knowledge base articles are very helpful. I can easily see overall health and security of my environment at a glance. The integrated ticketing makes it a great all in one package. The new AI for patch management is really helpful as well.
What do you dislike about the product?
OS patch management and 3rd-party software updating do work, but they can be very temperamental. The reporting isn’t very good when things fail, and it’s hard to review failure messages or see which device a given error corresponds to. The list of supported apps for 3rd-party updating also feels very limited.
What problems is the product solving and how is that benefiting you?
Being able to automate information collection on endpoints is huge. License keys in use, bitlocker status, if certain folders do or don't exist makes things a lot easier for us. The remote management works great and saves us from purchasing another solution. Patch management is better than the old WSUS server days with a lot of reporting available. Using it as well to enforce policies, such as our AV solution and other software packages, enforce power profile settings, makes all that very simple.
Robust platform that's easy to use but not quite ready for MSPs
What do you like best about the product?
Strong integrated remote access app, good automation features, very easy to deploy via Intune or GPO, lots of automated 3rd party app deployments built in, good Windows patching tools, granular controls for organization permissioning.
What do you dislike about the product?
Very poor considerations for MSP's. Cannot move an existing NinjaOne customer into an MSP's tenant without uninstalling all agents and redeploying. Reporting tools can provide deep info about certain functions but don't do the simple things well.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing remote support tooling, automation, and patching.
Ever expanding device management system
What do you like best about the product?
Agent reliably runs on a variety of machines and is always reachable
What do you dislike about the product?
Reporting on software versions is possible but not very intuitive. PDQ inventory is much better at this.
What problems is the product solving and how is that benefiting you?
Being able to manage devices which aren't on our corporate network without requiring a VPN
Ninja One Review from the viewpoint of updates and patching
What do you like best about the product?
Run scripts on many devices
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
What do you dislike about the product?
Weak Mac and Linux support
Limited software reporting
No registry value reports
Lacks device settings reports
Limited software reporting
No registry value reports
Lacks device settings reports
What problems is the product solving and how is that benefiting you?
As a Senior IT Analyst managing a diverse fleet of endpoints, I’ve found NinjaOne to be a solid Remote Monitoring and Management (RMM) platform, particularly when it comes to scripting and patching workflows. Here’s a breakdown of my experience, especially from the viewpoint of updates and patching.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
I’m thoroughly impressed with NinjaOne.The look and feel is modern, intuitive, and well thought-out.
What do you like best about the product?
I’m thoroughly impressed with NinjaOne – both in terms of functionality and design. The look and feel is modern, intuitive, and well thought-out. It makes day-to-day work much more pleasant and efficient.
What do you dislike about the product?
At the moment, there is no long-term performance documentation available, which would be helpful for deeper evaluations over time. Additionally, the pricing could be more competitive, especially for smaller MSPs or businesses with tighter budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and streamline endpoint management, patching, monitoring, and remote support – all from a single, intuitive platform. This significantly reduces our response times, improves service quality for our clients, and increases overall operational efficiency. It also minimizes tool sprawl, making our workflows much more cohesive and manageable.
Great Product For A Great Price!
What do you like best about the product?
It is helpful to be able to view all my customers in one pane of glass and manage them from a single location. I like the reporting capability and the ability to deploy software remotely.
What do you dislike about the product?
It's not as easy to work in an environment with multiple technicians. I wish it were a little more flexible in that regard.
What problems is the product solving and how is that benefiting you?
Makes it easy to provide and track remote support
Flexible and powerful product with continued enhancements and features.
What do you like best about the product?
Ease of use and power. We are really finding that NinjaRMM delivers great information helping us keep our customers safe and efficient.
What do you dislike about the product?
Some of the NinjaRMM integrations were oversold and under delivered. I know that its tough with third party integrations, but I feel like the transparency on how these integrated systems function would have led to better decision making and planning, especially during deployment.
What problems is the product solving and how is that benefiting you?
Better monitoring and alerting, better asset reporting, overall better efficiency.
Ninja's service and performance has surpassed my expectations.
What do you like best about the product?
The support provided is exceptional. It is easy to use and deploy.
What do you dislike about the product?
This is very minute but I wish the chat feature had a bubble or notification of user typing.
What problems is the product solving and how is that benefiting you?
Updating and patching endpoints and servers. The ability to have technicians and end users. We are able to give technical client users access to their machines.
NinjaOne is bang for the buck
What do you like best about the product?
It is so easy to use. The Dojo is very helpful.I am looking forward to their backup merger with DropSuite soon.
What do you dislike about the product?
Not too much. Reporting could be better.
What problems is the product solving and how is that benefiting you?
There are many problems it solves. Patch management is the biggest problem solber
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