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3,466 reviews
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Great product made even better by a fantastic support and management team.
What do you like best about the product?
Customer service and management are amazing. Patching is great. Remote control is getting very, very good.
What do you dislike about the product?
MDM product is still lacking robust features, but isn't terrible.
What problems is the product solving and how is that benefiting you?
Ease of RMM management and patching.
Solid Product
What do you like best about the product?
NinjaOne is intuitive to use and very powerful. The interface is well designed and the agent does what's it's supposed to do. The remote connect works extremely well and connects up shortly after it reboots.
What do you dislike about the product?
Support is lacking. No phone support for urgent issues. You have to open a ticket via email and setup a call if needed. It can take time for it to happen. No ticketing portal to see past tickets or open tickets.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for remote monitoring and management. The biggest problem it's solving is patch management. It does a fairly good job with Windows and 3rd party patching.
Great and functional
What do you like best about the product?
The ease of the dashboard and the simplicity of tools
What do you dislike about the product?
Backup team could use a bit more support on the weekends.
What problems is the product solving and how is that benefiting you?
Patch management it has solved and everything is automated, and backups i can trust as well as good rmm tools used daily.
Facilitate team management and day-to-day support tasks
What do you like best about the product?
Quite more intuitive than other similar applications
What do you dislike about the product?
That it doesn't notify when a connector stops working. That there are applications and processes, such as IP changes, that cannot be done in the background.
What problems is the product solving and how is that benefiting you?
I would need a license management panel for a faster request, everything that we go through a partner.
Greta product
What do you like best about the product?
Real time monitoring with automated patching, and emote access to end points and MDM.
What do you dislike about the product?
more expensive than alternatives, but it worth!
What problems is the product solving and how is that benefiting you?
provides a unified platform for managing and monitoring IT environments, including remote monitoring, management, patching, backup, and automation on endpoints, servers, printers and network equipment.
After one month using NinjaOne, i asked myself "why did I wait so long to try it?"
What do you like best about the product?
Honestly there is * a lot* to like about NinjaOne. We originally signed on to find an alternative to Teamviewer, but were blown away by all the additional features. There isn't a day that goes by that we don't us e multiple features. Our customer service rep and tech support have exceeded expectations... They made onboarding very easy. Everything, that's what I like best.
What do you dislike about the product?
We're still having issues consistently using Ninja Backup....but that's partly on us.
What problems is the product solving and how is that benefiting you?
Ninja Remote has greatly enhanced our ability to quickly resolve client issues.
Opinion about NinjaOne
What do you like best about the product?
What I consider of greatest value in NinjaOne is its automation capability and the flexibility in script creation, as they significantly optimize day-to-day operational tasks. Likewise, its interface deserves special mention, being clearly intuitive and usability-oriented, allowing for agile and frictionless monitoring and management of endpoint alerts. Lastly, the integrated ticketing functionality in NinjaOne is one of the features I use most frequently, and over time, it has become our main tool for managing incidents and requests. Another thing I greatly appreciate is the speed with which technical support acts in the event of a breakdown.
What do you dislike about the product?
The aspects I consider least useful about NinjaOne are the groups and custom fields, as so far I haven't needed to resort to these features to optimize my work. Likewise, another point that doesn't quite convince me is the limited customization capability of the ticketing form in the systray, which I perceive as overly basic and with little room for configuration.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me manage incidents related to both endpoints and security, allowing me to maintain better control and tracking of each case.
NinjaOne Review
What do you like best about the product?
I have enjoyed how easy it has been to use as a new user of the application I have had little issues navigating it and no issues finding what i am needing.
What do you dislike about the product?
I have not experienced many cons at this time.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
It has out preformed similar apps that Im used too.
Maybe would suggest making the multi monitor screen icons a bit bigger when remoted in but thats about it.
What problems is the product solving and how is that benefiting you?
Helping me to easily and quickly remote to users PCs and troubleshoot issues.
Solid Solution for small MSP's
What do you like best about the product?
In comparison to other solutions we have tried, our overall experience with NinjaOne has been better than with any other, mainly due to our account Rep, Lacey, and their support team. Overall, we are happy with NinjaOne and enjoy the ease of use and implementation of the products.
What do you dislike about the product?
While we complimented their support, we still have one unresolved issue, our AV integration with NinjaOne is working, but not showing in their software. Our biggest complaint is from two sides, first it is still unresolved and causing issues on new clients we are adding and second, they had us spend several hours over several days trying to work with them on support, while we don't mind working with them to resolve any issues, it was extremely time consuming for it not to end with having a resolution. Other than that, the only other thing would be is compared to some competitors they are still playing catch up on some functionality and features as it has taken years.
What problems is the product solving and how is that benefiting you?
With NinjaOne, we were able to simplify our ability to supply the services to our clients without having to sacrifice having a quality solution.
GOAT RMM Tool
What do you like best about the product?
The esasyness ofdoing daily task. Fast speed and device independence is worth it. Competitive price mark and support team is always therefor help.
What do you dislike about the product?
Nothing to say here, but onething I can mention is the device warranty checker can be more better.
What problems is the product solving and how is that benefiting you?
Windows patch management, sulent installers and remote script login saved a bunch of time and hassle.
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