External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
N1 changed our life
What do you like best about the product?
I am the director of the technical department at Connectis Group and I manage, among other things, large clients as an SDM. Today, I can provide these clients with a forecast budget over several years for the life cycle of their PC fleet. I wasn't able to do that before. So what I prefer are all the dashboards I can extract, which allow me to have a mapping of my clients. Not to mention the update policies that we can apply at our clients. In a Managed Services framework, it's priceless.
What do you dislike about the product?
The management of external users, for example to allow a client to have read access or for a third party (a development partner for example), must be improved.
What problems is the product solving and how is that benefiting you?
it has changed the way we manage our clients within the framework of Managed services:
- complete and accurate view of the client base and therefore possible prediction of equipment replacement
- automation of certain tasks and thus time saving
- patch management ensures client security
- improves the company's image with clients
- A single interface for multiple tools and thus simplified management both technically and financially
-...
- complete and accurate view of the client base and therefore possible prediction of equipment replacement
- automation of certain tasks and thus time saving
- patch management ensures client security
- improves the company's image with clients
- A single interface for multiple tools and thus simplified management both technically and financially
-...
NinjaRMM from the perspective of an administrator
What do you like best about the product?
We have been using NinjaRMM for IT management & monitoring for over 3 years and have been very satisfied with the solution so far. As an administrator, I particularly appreciate the clear user interface and the wide range of features that greatly facilitate daily work.
What do you dislike about the product?
Lately, we have been experiencing sporadic issues with the NMS agent, which reports incorrect offline servers and sometimes entire offline infrastructures.
What problems is the product solving and how is that benefiting you?
Creating and testing more complex scripts is somewhat limited; I would wish for more integrated options here.
Perfect for our organisation
What do you like best about the product?
Ease of use
Remote capabilities
Script creations
Remote capabilities
Script creations
What do you dislike about the product?
No features that are disliked
It does everything we need it to
It does everything we need it to
What problems is the product solving and how is that benefiting you?
Remote capabilities and patch management
NinjaOne is Great
What do you like best about the product?
Endpoint Management capabilities and features, easy integration and friendly GUI, very dynamic tool, pretty robust
What do you dislike about the product?
- when sorting automations on library it does not save at the point you were seeing before
- cannot group devices unless you have a common value, we should be able to group devices randomly
- cannot run automation to large amount of selected devices
- cannot create conditions for postscripts (if installations fail, postscript runs either way. It shouldn't)
- cannot group devices unless you have a common value, we should be able to group devices randomly
- cannot run automation to large amount of selected devices
- cannot create conditions for postscripts (if installations fail, postscript runs either way. It shouldn't)
What problems is the product solving and how is that benefiting you?
Day to day operations (500 end points, desktops, servers, etc)
Good product with lots of features
What do you like best about the product?
The ability to monitor customer PCs and proactively address any issue before they become apparent
What do you dislike about the product?
Some of the reporting. Although a PC has no issues, when you run a report, it doesn't show 100%. NinjaOne is working on this.
What problems is the product solving and how is that benefiting you?
Proactively address issues at customer systems before they become apparent
Simple tool that works very reliably.
What do you like best about the product?
Fast support and easy handling – both client-side and server-side. I use the tool daily and appreciate the multitude of features, such as file upload without a direct connection. This makes it excellently integrable into SMEs as well as other environments for efficient customer service. Customer support works really easily with this and is also super easy to implement.
What do you dislike about the product?
No retrospective event horizon where one can see how the utilization of a system was at a certain point in time.
What problems is the product solving and how is that benefiting you?
No event horizon like the load was on the system at a certain time. Similar to CheckMK or Zabbix.
Ease of Use and amazing documentation
What do you like best about the product?
The platform as a whole is very intuitive to use, by far the best compared to all the other platforms I tried from major vendors, my manager is awesome and always ready to help.
The online documentation and webinars they pretty much weekly are really helpful especially at the start when using a platform like this for the first time.
Discord server is a big plus for me when deciding because it means I can chat with people that have been using Ninja for a long time and I could get a answer to a problem in minutes compared to the alternative that would be to call support or create a support ticket.
Implementation was as easy as execute the agent and it's done, got some extra help during the onboarding to adjust some of the policies but it was easy overall.
The online documentation and webinars they pretty much weekly are really helpful especially at the start when using a platform like this for the first time.
Discord server is a big plus for me when deciding because it means I can chat with people that have been using Ninja for a long time and I could get a answer to a problem in minutes compared to the alternative that would be to call support or create a support ticket.
Implementation was as easy as execute the agent and it's done, got some extra help during the onboarding to adjust some of the policies but it was easy overall.
What do you dislike about the product?
Sales guy was a bit pushy but overall really helpful, also seemed to understand the product he was selling relatively well.
Ninja Remote control works slightly worse on extremely slow connections compared to TeamViewer but nothing a bit more patience won't solve. (By extremely slow I mean under 10mbps download and 1mbps upload so it's a very extreme case).
Ninja Remote control works slightly worse on extremely slow connections compared to TeamViewer but nothing a bit more patience won't solve. (By extremely slow I mean under 10mbps download and 1mbps upload so it's a very extreme case).
What problems is the product solving and how is that benefiting you?
Providing worldwide support to the various projects we have, including automated patch management, remote access and alerting for various Hardware/Software issues on the devices, be it workstations, laptops or servers.
Saving time on manually keeping up with updates on end user devices and change to a proactive approach, since we can get alerts before major issues occur, like a device running out of space.
Saving time on manually keeping up with updates on end user devices and change to a proactive approach, since we can get alerts before major issues occur, like a device running out of space.
An RMM software made with IT professionals in mind
What do you like best about the product?
Ninja One is highly user-friendly, making it simple to deploy and configure. Its functionality is also impressively robust, which adds to its overall appeal.
What do you dislike about the product?
Ninja still lacks quite a few features that one would expect to be standard options, and their absence can be surprising. However, the team is consistently making improvements and regularly adding new functionalities to the product.
What problems is the product solving and how is that benefiting you?
Ninja brings together a variety of solutions that are typically found in separate products, combining them into a single, easy-to-use tool.
Fit for purpose RMM solution that doesn't over complicate
What do you like best about the product?
I like the overall simplicity to Ninja One most. Not to say the product is simple but what is does best is give you want you want to do in a clear and concise UI that is quick to pick up and once you have learned your way around is great for everyday use.
What do you dislike about the product?
Things can go wrong as with all technology and software does from time to time. Sometimes actions that are run on a remote device hang and get stuck and you have a spinning circle left on the device that wont go away which can be annoying however a quick ticket logged with support gets them to clear on the back end and refresh the device and this is quickly resolved.
What problems is the product solving and how is that benefiting you?
NinjaOne solves many problems for us but one of the main most useful aspects is having all of our serves visible in one place with alerts set up for SMS if they go down. This gives us 24/7 monitoring of our on premise infrastructure which is invaluable
Good but far from perfect
What do you like best about the product?
simple overview
good structures
many storage and setting options
good structures
many storage and setting options
What do you dislike about the product?
The appearance after the last update, some things are somewhat hidden
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
What problems is the product solving and how is that benefiting you?
There are different problems and NinjaOne supports monitoring as well as revising the problems.
showing 371 - 380