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Great RMM platform for small/medium businesses
What do you like best about the product?
Simple and reliable design. Constant improvements. Great account managers.
What do you dislike about the product?
The API could have better documentation and functionality. Support seems to have changed and not for the better. Suspected outsourcing/overseas support change.
What problems is the product solving and how is that benefiting you?
It provides an RMM and ticketing platform that serves our buiness needs well, without being too complicated or cumbersome.
Ninja One Great Software
What do you like best about the product?
Very useful for remote assistance and mass machine changes.
What do you dislike about the product?
When trying to re-enable a script or automation, the button is not obvious.
What problems is the product solving and how is that benefiting you?
Makes remote patching easy, providing us with a good level of security.
By far the most intuitive RMM platform.
What do you like best about the product?
I’ve been really impressed with NinjaOne. Everything’s in one place; patching, monitoring, remote access, backups so I’m not bouncing between different tools anymore. The interface is clean and easy to navigate, and I love how much I can automate. Remote access is fast and reliable, and patch management just works without me babysitting it. Reporting is clear, and their support team has always been quick and helpful. Overall, it’s made managing IT a lot simpler and less stressful.
What do you dislike about the product?
I can't think of anything to complain. If we ever had an issue, support was also incredibly quick.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved a lot of the day-to-day headaches of managing multiple IT systems. Before, I was juggling different tools for patching, monitoring, remote access, and backups, which was time-consuming and messy. Now, it’s all in one place, fully automated where I need it, and I can fix issues remotely without interrupting users. This has saved me hours every week, reduced errors, and made our IT environment much more secure and reliable.
Smooth Operating RMM System
What do you like best about the product?
Smooth Operating RMM System - works a treat, simple and innovative every is is in one place and it integrates with a lot of other remote software providers as well to build a seamless system.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
What do you dislike about the product?
nothing at present - it seems to be running well at present
What problems is the product solving and how is that benefiting you?
As an all in one RMM system that leverages into other fields it makes day to day IT task a doddle.
efficient, good tools, good live statistics
What do you like best about the product?
the utility of it being able to create scripts and put them to laptops helps with security,
What do you dislike about the product?
tabs and the sections of what you would like to look for are sometimes pretty hidden
What problems is the product solving and how is that benefiting you?
patching mainly and helpdesk issues which things like remote and live status of these are useful
Save more time and speed up on system updates
What do you like best about the product?
Remotely access the server and view activity history
What do you dislike about the product?
No, Ninja are continue improving on the service.
What problems is the product solving and how is that benefiting you?
remote monitoring & management, patch management
Smooth and reliable connections
What do you like best about the product?
NinjaOne makes it very easy to support my clients remotely.
What do you dislike about the product?
I dislike that they are getting rid of teamviewer
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to easily remote into machines to solve issues quickly.
Dependable and Smooth
What do you like best about the product?
The program is very reliable. It also has a smooth UI that makes day to day information easy to access
What do you dislike about the product?
NinjaConnect is still missing some features compared to other remote tools.
What problems is the product solving and how is that benefiting you?
Their documentation has improved greatly over the years
New modules like asset management is good to see as well.
New modules like asset management is good to see as well.
NinjaOne is a lifesaver for our small IT department.
What do you like best about the product?
The ease of use. NinjaOne has allowed us to take a few disparate systems and combine them into one for a central pane of glass. With our small IT department we needed a way to be faster at diagnosing issues before they arise.
Also, the Community Support on Discord is phenomenal.
Also, the Community Support on Discord is phenomenal.
What do you dislike about the product?
Their patch management needs to be able to deploy one-off's easier. Example being if you wanted to deploy the latest from Google Chrome, you can just do a one-off install instead of having to download the MSI and create an Automation. They already have a repository
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
What problems is the product solving and how is that benefiting you?
We were using around 3 different systems to manage our machines (remote support, patching, etc). We needed a way to combine everything into one and NinjaOne solved that. Since implementing NinjaOne we have cut down support times drastically and allowed us to be more proactive when it comes to maintenance on laptops. There are times we will fix the issue before the end-user even has a chance to notify us of the problem.
Excellent Product that I hope to not live without!
What do you like best about the product?
We utilize a lot of the Ninja One product. My Favorite feature is the Remote access control. Works like it should and is super quick and easy for my users.
What do you dislike about the product?
The MDM. When we first purchased the product, we were hoping to use the MDM to replace our existing solution. However, even after working with your support staff, it still has a long way to go for us to consider it. Keep working on it though.
What problems is the product solving and how is that benefiting you?
Helping us quickly access and monitor our endpoint devices with little to no end user knowledge or intervention. Makes our lives so much better.
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