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Patch Management and Remote Access are reliable
What do you like best about the product?
My favorite part of the platform is patch management. We use a lot of other features, but this one is the most pain-reducing for us. We have a big fleet of servers and endpoints, and could not keep up with them otherwise.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
What do you dislike about the product?
The summer 2025 update made some changes to the user interface that I don't like, in service to making it more "modern". I want a workhorse not an artwork. Adding more features would help me more than glitzy design changes that in my mind just use up more screen real estate.
What problems is the product solving and how is that benefiting you?
Ninja is a key tool in our kit for managing servers and user endpoints. We would not be able to keep our company operating without these key functions.
Effortless Multi-Device Patching and Remote Access Anywhere
What do you like best about the product?
Patching on multiple device and been able to remote into any device in every location provided there is internet available.
What do you dislike about the product?
Dislikes about NinjaOne include its high price, limited integration options, and gaps in certain features, such as advanced scripting and mobile support. Some users report issues with agent installation, slow or unhelpful customer support.
What problems is the product solving and how is that benefiting you?
NinjaOne is an IT management platform that solves the complexity of monitoring, managing, and securing endpoints for IT teams and managed service providers (MSPs). By providing a single, unified console for these tasks, NinjaOne enables businesses to boost efficiency, enhance security, and reduce operational costs.
Efficient Dashboard and Ticketing, But FedRAMP Version Lacks Key Features
What do you like best about the product?
Quick and easy dashboard of all devices. Quick responses for patching, and integrated ticketing system.
What do you dislike about the product?
The FedRAMP version is missing important features, such as texting agents when new ticket come in after hours.
What problems is the product solving and how is that benefiting you?
Software patching with Intune was ineffective. Patching has been very effective since onboarding NinjaOne.
User-Friendly Layout, But Pricing Differences Frustrate
What do you like best about the product?
Its relatively simple to use. Layout is very good.
What do you dislike about the product?
MSP pricing is different than reseller pricing.
What problems is the product solving and how is that benefiting you?
we use it for patching and remote access. It allows us to do more per technician.
Seamless Background Remote Access and File Transfers
What do you like best about the product?
The ability to remote on in background is amazing, the file transferring is useful that you can do that while running in the background.
The ability to make our own reports and even columns and filters are great.
It's a tool we are using every day.
The ability to make our own reports and even columns and filters are great.
It's a tool we are using every day.
What do you dislike about the product?
I'm not great on the layout and design of the main page, and the lack of a dark mode can be quite straining on the eyes for myself.
Anything else I have issues with is probably a lack of knowledge using the RMM.
Anything else I have issues with is probably a lack of knowledge using the RMM.
What problems is the product solving and how is that benefiting you?
Ninja is a swift and easy install that is easy to deploy, remoting on is near instant and it does show when a device comes live within about 20 seconds which is quite good,
Clean Design and Robust Features with Ongoing Improvements
What do you like best about the product?
Clean design. Most features available. Continual development
What do you dislike about the product?
Policies. They are far too restrictive and do not allow more than one policy to be inherited. Poor implementation.
What problems is the product solving and how is that benefiting you?
Primarily as an RMM, allowing us to monitor systems and intervene where necessary.
Intuitive, Easy to Use, and Excellent Ticket Integration
What do you like best about the product?
It's really intuitive and easy to use. Remote access works well, and we have some good monitoring by default. Ticket system integration is also excellent. Patching is ok as well ... Some APPS are good to have ..l like asssement and warantys.. lot of good options for the IT STAFF, all centralized on a single portal.
What do you dislike about the product?
Ninja One could be much better in terms of reporting. I find the reports very limited. Another benefit would be the ability to shut down and power on virtual machines in Microsoft's Hyper-V. This would be a huge advantage for all hosting companies, and Ninja could compete with other control panels.
What problems is the product solving and how is that benefiting you?
RMM .. ITSM .. TIcketing.. Incident Manager and IT ASSET
Not all it's cracked up to be
What do you like best about the product?
We like that NinjaOne is able to manage different platforms. They do provide 1:1 training. The system is, for the most part, user-friendly when setting up.
What do you dislike about the product?
There are several components that are available on other platforms, but not available on NinjaOne. Wallpaper for MDM devices is one. Our other dislike is how many components require US to create a script to perform the task. When asking if NinjaOne could perform certain tasks, we were told yes. Then, in training and asking about those specific tasks, we were shown where to input the script. The trainer didn't even know (nor would they) explain how to create the script.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
What problems is the product solving and how is that benefiting you?
I am able to easily manage our mobile devices. Ensuring patch management is about the best thing I can say about NinjaOne right now.
Comprehensive RMM Tool with Easy Navigation and Powerful Automation
What do you like best about the product?
The software is user-friendly and covers the essential features expected from an RMM, such as inventory management, patch management, software deployment, and a library of commonly used, pre-packaged applications ready for deployment. It also provides remote access to endpoints, making end-user support straightforward. Navigation is simple, and you can search for devices by the logged-in user's name or computer name. Additionally, the software can query other network devices like switches and routers, retrieving traffic usage data and some health metrics. Integration with VMware for monitoring is also supported. The platform allows you to automate actions based on triggered events, such as restarting services, computers, or servers, or running scripts when specific events occur.
Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.
Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.
Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.
Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity .
Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.
Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.
Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.
Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity .
What do you dislike about the product?
I think the biggest issue with the product is some of the details are missing in the inventory for instance serial numbers of monitors are not available and you have to use scripting to return that data. They just need to bring back more details on inventory items that I am used to with another product called PDQ. Does not have system imaging either. Would be nice if it integrated in to Service Desk from Manage Engine.
What problems is the product solving and how is that benefiting you?
Remote access for support and patching are the main issues we need to have for our servers and endpoints. Cloud based is another nice feature to support a mobile workforce with laptops.
Smooth Remote Desktop and Handy Automation, but Occasional Service Issues
What do you like best about the product?
The remote desktop experience feels smoother and easier to navigate than other ones that I have used. Automation is a life saver, pushing out scripts at the touch of a button.
What do you dislike about the product?
In a few cases, we have had issues with the NinjaRMM service not running. This makes it difficult to manage certain devices that are shown as offline, but that wasn't the case.
What problems is the product solving and how is that benefiting you?
I am able to quickly get on a user's desktop and identify/solve their problem. Or ninja one allows me to solve problems before the user is aware of it.
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