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Straight forward Remote Access with Excellent Device Reporting
What do you like best about the product?
Remote access to our business devices is much better than with our previous supplier, who was an industry leader. I find the remote access straightforward and easy to use, and the reporting available—such as being able to see what is installed on each device—is excellent.
What do you dislike about the product?
You cant email into the support desk section using the email account the system uses for emailing out. If also can't be configured to cc the email account in which it uses for emailing out.
What problems is the product solving and how is that benefiting you?
more reliable and details remote access software, server management and helpdesk system.
Love it!
What do you like best about the product?
NinjaOne stands out as a premier, cloud-native choice for IT professionals who value a "single pane of glass" that actually delivers on its promise. It masterfully integrates RMM, MDM, and automated patching into one of the most responsive and intuitive interfaces currently available in 2026.
While it commands a premium price point, the platform justifies the cost through massive time savings and a "set-and-forget" approach to endpoint security and backup. It is the ideal solution for teams looking to ditch the clunkiness of legacy software in favor of modern, high-speed automation.
While it commands a premium price point, the platform justifies the cost through massive time savings and a "set-and-forget" approach to endpoint security and backup. It is the ideal solution for teams looking to ditch the clunkiness of legacy software in favor of modern, high-speed automation.
What do you dislike about the product?
While the platform’s speed and design are top-tier, I find the pricing and reporting to be the primary sticking points. The per-endpoint pricing model is non-transparent and can scale up quickly, making it a significant investment for smaller teams compared to "all-you-can-eat" competitors. Additionally, while the UI is sleek, the built-in reporting feels surprisingly rigid
What problems is the product solving and how is that benefiting you?
NinjaOne solves the core problem of "tool sprawl" by unifying RMM, MDM, patching, and backup into a single, high-speed console. For IT teams, this eliminates the constant context-switching between disconnected tools and provides total visibility into hybrid fleets (Windows, macOS, Linux, iOS, and Android) in real time.
Very good screen sharing program that really helps
What do you like best about the product?
It is a very good program for screen sharing and really helps me a lot.
What do you dislike about the product?
It is a bit confusing, and the operation seems complicated.
What problems is the product solving and how is that benefiting you?
In this regard, there is a yes and no.
All functions accessible in a few clicks
What do you like best about the product?
All functions are accessible with a few clicks
What do you dislike about the product?
Partially, context-related descriptions are missing within the functions to be set, so it is not always clear which setting affects which context.
What problems is the product solving and how is that benefiting you?
Patch management for operating systems and software can be managed easily and clearly with NinjaOne.
Works perfectly.
What do you like best about the product?
Works flawlessly and is easy to use. The automations are a great addition and make it even more convenient.
What do you dislike about the product?
In some cases, logged-in users don’t update properly.
What problems is the product solving and how is that benefiting you?
Remote Support and install of standard apps.
Great for billing – especially with remote connection
What do you like best about the product?
It is really great for billing, especially in combination with the remote connection.
What do you dislike about the product?
Sometimes the program is very confusing and therefore difficult to use.
What problems is the product solving and how is that benefiting you?
There is no problem in business.
Very sensible and tidy program
What do you like best about the product?
It is a very sensible and tidy program.
What do you dislike about the product?
I find the app very confusing, and it's easy to get mixed up.
What problems is the product solving and how is that benefiting you?
I find the organization of the remote machines very confusing and therefore difficult to understand.
Very efficient remote machine for quick access to other computers
What do you like best about the product?
It is a very efficient and good remote machine.
What do you dislike about the product?
It helps me to have access to other computers without having to be on site.
What problems is the product solving and how is that benefiting you?
It makes my work easier and doesn't let me down.
Nearly 100% reliable remote support
What do you like best about the product?
It is very helpful in the area of remote work and functions almost 100 percent reliably.
What do you dislike about the product?
The overview is a bit complicated and really could be improved so that one can find their way around more quickly.
What problems is the product solving and how is that benefiting you?
It helps me a lot with the billing and makes the entire process significantly easier.
Powerful Automation + Ticketing in One Tool with Highly Customizable Scripting
What do you like best about the product?
Using automation and ticketing in one tool, I can customize a lot of scripting while using Ninja.
What do you dislike about the product?
You get a full list of the clients you’re managing, and you can see them in “real” time. One downside for me is the refresh rate: it can’t be set lower than 1 minute, and in some cases it would be helpful to be able to go lower.
What problems is the product solving and how is that benefiting you?
Ticketing, and controlling OS updates and policies all in one place.
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