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Simple Management Interface with Broad Functionality
What do you like best about the product?
simple management interface and a broad range of functionality
our support and customer success team are regularly available for answering questions and inputting how we may take advantage of using the platform to it's full potential. My team are using the platform most days, and have consolidated some other products we use internally into Ninja.
our support and customer success team are regularly available for answering questions and inputting how we may take advantage of using the platform to it's full potential. My team are using the platform most days, and have consolidated some other products we use internally into Ninja.
What do you dislike about the product?
some of the product features are still in their inception and not overly mature. The ticket application is okay for the basics, but lacks a lot of depth and may still require a 3rd party/alternative system for teams.
What problems is the product solving and how is that benefiting you?
A single vendor product that has multiple features. most things are do-able in ninja, which then means we aren't trying to utilise or integrate may 3rd party platforms.
Maximally intuitive for admins – easy to use with many applications
What do you like best about the product?
For me as an admin, it is maximally intuitive. Very easy to use and at the same time offers many application possibilities.
What do you dislike about the product?
Asset management could still be improved a bit.
What problems is the product solving and how is that benefiting you?
The management of countless devices at up to 100 locations nationwide is significantly simplified by NinjaOne.
Intuitive interface, stable performance, and easy scripting
What do you like best about the product?
NinjaOne offers a very good and intuitive user interface. Creating scripts is significantly simplified, and overall everything runs very smoothly.
What do you dislike about the product?
I wish for a better sorting of the library as well as refined settings options for the reports.
What problems is the product solving and how is that benefiting you?
Currently, I have no issues with NinjaOne and find its use overall to be straightforward.
Centralized Monitoring and Proactive Alerts with Effortless Cross-Platform Patching
What do you like best about the product?
NinjaOne gives us a centralized dashboard that lets us monitor and manage all our endpoints. It continuously monitors our systems and sends proactive alerts when issues occur, so our IT team can remediate problems before they impact users. It also automates OS and third-party patching across Windows, Mac, and Linux environments, helping keep systems secure and compliant without manual effort.
What do you dislike about the product?
The NinjaOne reporting tools are often criticized for being limited, not granular enough, or for requiring an external solution to support deeper analytics. In addition, the mobile version lacks some of the capabilities available in the desktop/web UI, which can make remote troubleshooting on the go more difficult.
What problems is the product solving and how is that benefiting you?
The NinjaOne platform provides a one-click remote control tool that lets technicians securely troubleshoot and fix issues without interrupting end users. It also helps us track and manage hardware and software inventory across our environment. In addition, it supports tracking assets, licensing, and warranty status, which helps with planning, procurement, and compliance.
NinjaOne has been a great transition from ConnectWise
What do you like best about the product?
What I like best about NinjaOne is how simple it is to get real work done without fighting the tool.
What do you dislike about the product?
Customization Limits in Reporting, Patch Management Quirks, Scripting & Automation Scaling
What problems is the product solving and how is that benefiting you?
NinjaOne is fundamentally a remote monitoring and management (RMM) platform, and the core problems it’s designed to solve align with the pain points most MSPs and IT teams face every day.
Simple Patching & RMM – the All-in-One Tool
What do you like best about the product?
The integration, management, and control of the devices is very clear and simple. The handling is intuitive and support is available at all times. The all-in-one tool when it comes to managing and patching.
What do you dislike about the product?
In the first phase, there were a few minor issues and problems. After the introduction phase, I didn't notice any negative things.
What problems is the product solving and how is that benefiting you?
Currently no existing problems.
Intuitive operation meets a wide range of functions
What do you like best about the product?
The operation is intuitive and the range of functions is pleasantly broad. Particularly noteworthy is the fast, competent support that quickly assists with questions.
What do you dislike about the product?
(Rare) Occasional display errors in remote support
What problems is the product solving and how is that benefiting you?
-Remote support for home office / field staff
-Simplified patch management for servers and clients
-Management of mobile devices
-Simplified patch management for servers and clients
-Management of mobile devices
NinjaOne Review
What do you like best about the product?
Flexibility with scripts for monitoring, automatic remediations and software deployments. Synchronises into existing ITAM with highly-customisable fields
What do you dislike about the product?
Missing some QoL features from previous RMM tools, such as credential injections
What problems is the product solving and how is that benefiting you?
Device monitoring and patching
Enabling remote support
Software deployment
Alerting for device health
Policy enforcement
All the above being in one tool makes it quicker to analyse and respond to issues, and syncing cleanly into ITSM and ITAM helps with documentation and management
Enabling remote support
Software deployment
Alerting for device health
Policy enforcement
All the above being in one tool makes it quicker to analyse and respond to issues, and syncing cleanly into ITSM and ITAM helps with documentation and management
Easy to Implement, Works Great for Daily Use
What do you like best about the product?
ease of use, easy to implement, and works well, use it every day
What do you dislike about the product?
Some features are complex and need to be studied
What problems is the product solving and how is that benefiting you?
Access to pc's, and patch management
Ninja Covers All Key SME IT Processes with Very Good Support
What do you like best about the product?
Ninja covers all business processes and topics required for daily business in the it apartment of SMEs. Also the Support is very good.
What do you dislike about the product?
The part Cyber Security and Integration to other MS Product should be better
What problems is the product solving and how is that benefiting you?
We have more time to focus on value creation instead of repetitive tasks and save money. Previously we used othe providers for this.
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