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Easy to Use Remote Management with Loads of Utility
What do you like best about the product?
Very easy to use. Great remote management software with loads of utility
What do you dislike about the product?
Haven't had any real problems with it. If I'm being nit picky I would say there is sometimes a longer delay in applying patches or remoting on than I would like. Though often times this can be related to the end users network rather than the ninja software itself.
What problems is the product solving and how is that benefiting you?
We primarily use it for applying patches to our endpoints and for remoting onto people's laptops for troubleshooting. I generally find it's very smooth, I also really appreciate the remote background mode and I find that it's better than other software's I've used for these purposes. It is also useful in giving us good visibility of our assets, which ones need patching etc.
Flexible Customization and Powerful Custom Fields
What do you like best about the product?
I appreciate the flexibility and the ability to customize and adapt each customer environment. I also like being able to use custom fields in scripts and runbooks.
What do you dislike about the product?
No dark mode.
Abit messy overall UI/UX. Not a logic flow in each step.
Abit messy overall UI/UX. Not a logic flow in each step.
What problems is the product solving and how is that benefiting you?
Device fleet management as a whole. Integrations with automation systems like Rewst.
NINJA_ONE_PLACE
What do you like best about the product?
Everything is in one place. Clean and easy-to-use interface.
What do you dislike about the product?
There is a lack of mobile device management and a total reliance on the cloud.
What problems is the product solving and how is that benefiting you?
Lack of visibility, outdated information, security gaps, and work interruptions.
Fast, Seamless, and Easy to Use
What do you like best about the product?
NinjaOne is fast, seamless and very easy to use!
What do you dislike about the product?
Nothing i would say. i like the application very much
What problems is the product solving and how is that benefiting you?
It solves the integrations with Intune for the off/onboarding. And also the support to users.
Clear UI and Reliable Remote Feature with Great PowerShell API Support
What do you like best about the product?
The remote feature works very well.
The UI is clear and simple.
Ability to interact with the API through PowerShell is very nice, but underused.
The UI is clear and simple.
Ability to interact with the API through PowerShell is very nice, but underused.
What do you dislike about the product?
Documentation for certain features can be lacking.
What problems is the product solving and how is that benefiting you?
Running scripts in real time, reporting in real time, and a powerfull remote desktop solution that Intune does not cover.
Easy to Use and Quick to Deploy for Strong IT Management
What do you like best about the product?
It’s easy to use, quick to deploy so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Customizable Dashboards and Scheduled Tasks That Just Work
What do you like best about the product?
The dashboards and ability to customize and schedule various tasks.
What do you dislike about the product?
I haven't found any downsides yet. But to be fair, our IT stack isn't very heavy.
What problems is the product solving and how is that benefiting you?
Remote access and AV are the key features. Moving to NinjaOne also removed the need for external MSP, saving us money in the long run.
Easy to Use, Fast to Deploy—Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Catches issues early
Catches issues early
Affordable, Continuously Improving Product for Small Businesses
What do you like best about the product?
I like that they are constantly working to improve their product and offers. Most of all, I appreciate that they don’t push small businesses out by pricing their products higher than most small businesses are willing to pay.
What do you dislike about the product?
The technical support is hit and miss. I have dealt with extremely knowledgeable technicians that are very responsive and knowledgeable. I have also dealt with some that take days to get back to me and want me to do a bunch of troubleshooting to figure out why their product isn’t working.
What problems is the product solving and how is that benefiting you?
Monitoring, antivirus, monitored backups for 365 and remote access.
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