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Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Simple, effective, and adaptable
What do you like best about the product?
The best part is the versatility that Ninja brings when performing different tasks on our clients' systems.
What do you dislike about the product?
The reports section is, without a doubt, the one I have used the least. I don't think it contributes much to warrant spending time on it.
What problems is the product solving and how is that benefiting you?
Mainly remote connection tools and the enterprise policy management system.
Indispensable product for IT administrators
What do you like best about the product?
What I like most about NinjaOne is how easy it is to use and everything you can do from a single place. You can check the status of devices, apply patches, automate tasks, and even provide remote support without any hassle. Everything is well organized and you don't have to keep jumping from one tool to another.
What do you dislike about the product?
What I don't like so much is that it's not easy to set up at first. Although the platform is quite intuitive overall, there are certain things that could be better explained or more automated.
What problems is the product solving and how is that benefiting you?
It helps us solve typical IT management problems, such as equipment control, patch installation, or lack of visibility over the status of systems. Before, we had to do many of these tasks manually or use several different tools. With NinjaOne, everything is centralized, so we save a lot of time and avoid errors. For example, if a device has a problem, we can detect and fix it remotely without having to be physically there. This greatly improves efficiency and allows us to focus on more important tasks.
NinjaOne: How to save time in IT management
What do you like best about the product?
The overview of my IT and mobile assets
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
What do you dislike about the product?
Not much in fact, the solution is complete and constantly evolving.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to save time on deploying workstations and mobile equipment, on managing support and on managing my IT infrastructure. I now have time for project managemen
User-friendly IT management tool
What do you like best about the product?
Very user-friendly, despite its large scope. Very good remote tool. Good support.
What do you dislike about the product?
After updates, sometimes errors occur, but they are quickly fixed.
What problems is the product solving and how is that benefiting you?
The Quick Support Tool does not meet our requirements (No time tracking/documentation of the remote session)
MSSP-Owner
What do you like best about the product?
Some of the best features that NinjaOne brings to the table besides their integrations with other tools is the strong automation, reliable performance, and excellent reporting features. NinjaOne empowers us as a MSSP to deliver high-quality, proactive services. We are able to adequately protect client networks and maintain trust. They are constantly pushing updates, new products, and features that are immediately beneficial. They have responsive and knowledgeable support, which is crucial for resolving issues quickly.
What do you dislike about the product?
You really need to integrate NinjaOne in order to fully amplify your offering as a MSSP.
What problems is the product solving and how is that benefiting you?
Its real-time alerting and detailed system insights allow us to proactively detect and respond to security threats before they escalate, while seamless remote access capabilities enable quick incident resolution for other IT related issues.
NinjaOne supports me with powerful tools
What do you like best about the product?
Overview of all clients with outstanding tasks and recommendations for action
What do you dislike about the product?
Some settings are not easy to find
What problems is the product solving and how is that benefiting you?
automated patch management
It has simplified our patch management of Windows Updates and use of scripting throughout our forest
What do you like best about the product?
It's simplified our Windows Update process
What do you dislike about the product?
The installed agents stop working at times.
What problems is the product solving and how is that benefiting you?
We can manage all updates internationally in one interface.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
NinjaOne endpoint management tool
What do you like best about the product?
Endpoint management with NinjaOne is very helpful and user friendly.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
What do you dislike about the product?
It is somewhat difficult to install some software from the NinjaOne program and from the software patching area.
What problems is the product solving and how is that benefiting you?
NinjaOne allows our service desk staff to more easily assist Windows and Mac users. The product also manages patching our fleet of Windows servers.
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