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Critical to managing multiple computers
What do you like best about the product?
It has reduced our new PC set up times to about 15 minutes as opposed to an hour. The ability to script first installs is a game changer. Ninja Dojo is very helpful in locating people with similar issues,
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
What do you dislike about the product?
The auto install feature changed, and for some reason the new way to do things is not as reliable as the past way. Used to be pretty easy to upload the msi and place the required parameters. However these days some of the apps have to be scripted to download from one drive and then install.I also want to state that the Splashtop feature is unreliable at times.
What problems is the product solving and how is that benefiting you?
Mainly first install scripts
NinjaOne
What do you like best about the product?
Fast response from their Support team, easy deployment, easy to use.
What do you dislike about the product?
The interface doesn't remember what you were doing last. In areas, it defaults to all devices instead of what you were working on.
What problems is the product solving and how is that benefiting you?
RMM and patching are huge in the landscape in which we live, as are backups and AV/Anti-ransomware.
Quick and Easy Deployment for Small MSPs
What do you like best about the product?
Every bit of this product is logical and straightforward. It's clear the development team thought through real-world workflows and use cases and then designed the product to accommodate those with as much customization as possible.
What do you dislike about the product?
Customizable to a fault. Sometimes it's just too open-ended, and I wish it would include templates that are more ready-to-go for the most common scenarios.
What problems is the product solving and how is that benefiting you?
NinjaOne makes unified administration of our client endpoints easy and efficient.
NinjaOne for a Contact Center company
What do you like best about the product?
I like its real-time capability to manage endpoints. Its vast application library, and it's providing our technicians the ability to make changes on endpoints without actually remoting in.
What do you dislike about the product?
While its app library has more applications compared to its competitors, we wish for it to have more added soon. Also, it currently depends on internet connectivity for running scripts, which may not be beneficial for our use cases.
What problems is the product solving and how is that benefiting you?
Before subscribing to NinjaOne, we relied heavily on Microsoft Intune to deploy scripts, applications, and other updates. However, this process was not real-time and often took some time to complete. NinjaOne solved this challenge for us—now, whenever we need to deploy something immediately, we can do so efficiently through NinjaOne.
Ninja for Patching and Remote Support
What do you like best about the product?
It was fairly easy to deploy and it just works. Our previous software constantly had issues so our patch posture was poor but this has brought us to a point where we're comfortable and always up-to-date on patching.
What do you dislike about the product?
So far, nothing. They keep adding more and more features and ones we will want to implement.
What problems is the product solving and how is that benefiting you?
Our main purpose when we looked at NinjaOne was a way to patch PCs for 3rd party applications. This easily solved our issues and we're looking at the additional features it offers since it has been working well.
Changed from ManageEngine to NinjaOne - Best Decision we made
What do you like best about the product?
The overall look and feel of the product. Its easy to manage and my staff have navigated through it with no issues since moving away from ManageEngine to NinjaOne. My initial concern leaving ME at that time was my team and I had become used to certain ways of how ME worked, and overall its a decent product, but the support is where we had the most issues with. The time it took for response, the time it took to fix the issue, it had become to cumbersome and then it became way too expensive. NinjaOne turned out to be the best decision we made once we learned the system and how it worked overall. The support has been really great in comparison to others we used. The biggest area we looked at was the remote capabilities, and NinjaOne has really good remote access that is seamless. My team and I are in this system daily supporting 800 field adjusters every day. This system was easy to implement and it was overall a very easy integration into our daily lives in Tech Support.
What do you dislike about the product?
Most of all has been the initial support we received and continue to get when we have issues. The remote access systems work great as well and we have transitioned very well into this system.
What problems is the product solving and how is that benefiting you?
We none at this time. The last issue we had was a couple of clients out in the field with the remote support. It turned out to be the agent wasnt installed properly, and it was solved promptly.
NinjaOne has been easy to use and roll out.
What do you like best about the product?
Company wide rollout was very easy. NinjaOne has deployment packages for just about any situation. The UI is easy to understand and navigate too.
What do you dislike about the product?
I had to try and come up with a negative as the experience has really been positive, especially compared to our previous RMM. In NinjaOne, remote deletion of software does not always seem to complete successfully and requires a manual touch.
What problems is the product solving and how is that benefiting you?
NinjaOne is saving us time being able to remotely monitor & manage our IT endpoints. This benefits us by saving our IT technicians time, and allows us to focus our attention elsewhere.
The Best Fit RMM at any Scale
What do you like best about the product?
It has a wide feature set and excels in most needs for my company. I heavily leverage the health dashboard, patch management and automation tools daily. It helps me keep track and manage our fleet of mac/windows laptops. This also integrates easily with our anti-virus platform and vulnerability scanner. I feel confident that I have complete and effective overview of my endpoints.
What do you dislike about the product?
The one thing I would like to see NinjaOne implement is a single location/organization option for internal IT teams of SMBs. It would be nice to just log into my organization page and all the machines and dashboards were the first thing there.
What problems is the product solving and how is that benefiting you?
IT and business application deployment, patch management and remote assistance. The IT team could not function without this tool. It has simplified and made our response times faster/more effective.
Makes remote monitoring and management of computers super simple
What do you like best about the product?
I've been using NinjaOne for many years now and use it every day for work. NinjaOne has a pretty robust scripting and automation system, allowing you to write scripts in different languages like Bash and PowerShell.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
What do you dislike about the product?
For the most part NinjaOne is great, except for the patching. It doesn't always work to patch and update computers. I've been having a lot of issues specifically with Microsoft updates (like Office). They always seem to fail on multiple computers.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
What problems is the product solving and how is that benefiting you?
There are quite a few ideas on the roadmap that solve some issues I've been having:
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
Great Cloud First RMM
What do you like best about the product?
Ninja's interface is clean, simple and easy to use. It has a large range of detail available, but it is organized for easy every day use. Managing almost 2,500 endpoints, we have not had any issues scaling and growing. Scripting and automations are fast. Out of the box, there are numerous monitors and scripts available, but it is easy to customize and add your own.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
What do you dislike about the product?
3rd Party Patching and Reporting need some more love. They are actively developed, but tend to lag behind the rest of the product suite in terms of reliability and feature set.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
What problems is the product solving and how is that benefiting you?
Ninja is helping us maintain fast effective support with our clients, consolidate platforms, and move to a more cloud-first approach where we no longer need to maintain on-premise servers to host the product.
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