External reviews
3,488 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaOne has been a solution to a lot of problems I've had in our current environment.
What do you like best about the product?
The Custom Fields have been a game changer in our environment. We have a lot of custom software with configuration settings that we cannot monitor or track from a central location. In the past we would have to remote into a machine and dig into the settings ourselves or manually run commands. NinjaOne's custom fields allows us to access all of these settings and store the information in a screen linked to each individual PC. This allows support to run much smoother when they can just check a field for the settings. And with the policies, we've been able to get alerts when a PC does not have the desired config settings. This is giving us more of a proactive support solution rather than waiting to react once an issue has been discovered.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
What do you dislike about the product?
I wish NinjaOne had a file repository or something that would make it easy to send down files to devices.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
What problems is the product solving and how is that benefiting you?
NinjaOne is improving our support process. The Remote software allows for more robust support . Running scripts directly to machines and setting custom fields has improved overall support time. Policy warnings allow us to be proactive rather than reactive which decreases number of issues in the field.
Great product, great sales, support and service.
What do you like best about the product?
Excellent customer service from sales to setup to ongoing training, they have a lot to offer. The product itself is great out of the box, allowing me to manage my fleet of laptops and desktops no matter where they are. Remote control, app installation, patching, vulnerabilities, software inventory are easy an at my fingertips from pretty much day one. App packaging is very flexible - you can use the default installation methods or create your own scripts easily. There are also plenty of pre-packaged script templates from Ninja, with new scripts delivered frequently. The Ninja community is vibrant too, sharing best practices and scripts in discord and on the ninja site.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
What do you dislike about the product?
To make it really sing, you need to customize your packaging with scripts. The default methods are great for simple, small items but anything with complexity or error checking needs to be scripted. Not a big deal since the community is so prolific!
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
What problems is the product solving and how is that benefiting you?
solve my remote patching issue perfectly. Allows me to patch applications, OS and firmware on remote machines without me having to get them back in my hands.
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
One of the best and easiest SaaS RMM tools
What do you like best about the product?
Transparent updates and future features, amazing account managers, great support staff, amazing community of others to share ideas, plethora of scripts, simple and intuitive. Took less than a day to get it fully implemented in our environment.
What do you dislike about the product?
Not as feature rich as other software's, but new features are coming often.
What problems is the product solving and how is that benefiting you?
Access to client devices across the world that are headless. Remote support for our end-users. Seamless patch management. NinjaOne replaced our old RMM that wasn't even able to be scripted without using their own "language", I'm just happy that I can write a PowerShell script and actually use it easily within Ninja. Oh, and that code editor, 10/10.
Life-saver and constant improvement
What do you like best about the product?
Complete monitoring on devices without needing to have it in-hand, or remote access. We can see everything in task manager, open a command prompt, run tasks and even install software without laying hands on the device or remoting in.
What do you dislike about the product?
Some of the items you would think should be included with base pricing are not included. Ticketing wasn't included. Some of the Google Workspaces implementations could get some beefing up, like SCIM.
What problems is the product solving and how is that benefiting you?
NinjaOne saves us so much time troubleshooting our fleet of devices. We also save countless hours a week on-boarding new devices with auto-run installs.
Use Ninja One at 5 different locations.
What do you like best about the product?
Excellent product for providing remote access, manage devices and ticketing system for supporting users.
What do you dislike about the product?
Being billed for offline devices. Need to be careful in setting up 'update' policies for devices so unnecessary software updates for chrome edge etc do not get installed constantly
What problems is the product solving and how is that benefiting you?
Remote access at all times, Keeping track of 'user' support with ticketing system. Monitoring health of servers
Reliable and Efficient Performer
What do you like best about the product?
NinjaOne stands out for its user-friendly interface and streamlined IT management features. It simplifies complex tasks like patch management, remote monitoring, and scripting, making day-to-day operations more efficient. The platform is also incredibly responsive, with fast performance and minimal downtime, which boosts overall productivity.
What do you dislike about the product?
There’s very little to dislike about NinjaOne. If anything, some advanced features could benefit from deeper customization options, but this is a minor point. The platform is consistently reliable and well-supported.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the challenge of managing multiple endpoints efficiently by centralizing key IT tasks like monitoring, patching, and remote access. This reduces the time spent on manual processes, minimizes downtime, and ensures devices stay secure and up to date. The result is a smoother IT operation with fewer disruptions and greater peace of mind.
Makes the lift of a sys admin so much easier
What do you like best about the product?
Software and OS patching, scheduled automations, and compound conditions are just a few of the great features I use daily. Alerting and monitoring through the platform has helped me get in front of issues before they impact business/end users.
Our service desk utilizes the tools daily as well. Remote access and inventory has been made possible by using this tool. We are also able to provide controlled vendor access to specific computers for farming, which was a pain before this tool.
Our service desk utilizes the tools daily as well. Remote access and inventory has been made possible by using this tool. We are also able to provide controlled vendor access to specific computers for farming, which was a pain before this tool.
What do you dislike about the product?
The mfa tokens can be dumb some times. Requires MFA resets sometimes once a month,.
What problems is the product solving and how is that benefiting you?
Patching was always a pain (and manual). I no longer have to spend a day a week on patching all 45 servers in our environment.
Complete and ergonomic management solution
What do you like best about the product?
The ergonomics of the solution and its ease of use. The responsiveness of customer support. A very quick integration and implementation.
What do you dislike about the product?
Perhaps a limited configuration on certain technical aspects.
What problems is the product solving and how is that benefiting you?
NinjaOne allows monitoring of the entire IT infrastructure and applying patches in a consistent and centralized manner.
Quick, Functional, and Easy to automate
What do you like best about the product?
The high degree of automation you can easily set into place.
What do you dislike about the product?
Error codes with the backup system seem to too generic or provide less useful information.
What problems is the product solving and how is that benefiting you?
At present Ninja One is helping go into a single pane of glass type situation, minimizing our vendors to one point for most of the services. We still use remote access through screen connect only for the one-off situations of needing to access someone computer that isn't on our RMM system.
Stable, solid infrastructure. Reliable and helpful.
What do you like best about the product?
Stability.Stable, solid infrastructure. Reliable and helpful. Changes infrequently but is materially updated regularly for security and stability.
What do you dislike about the product?
Very little - it's actually rather good.
What problems is the product solving and how is that benefiting you?
Being able to reliably connect to customer's workstations.
showing 481 - 490