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Clean UI, Seamless Integrations, and Powerful AI-Driven Patch Management
What do you like best about the product?
The simplicity of the software, UI interface is so clean and easy to manage and work with . Integration with 3rdparty vendors have made it eay for us to manage everything from single platform. Performace of ninjaone rmm is amazing , real time activity logs are simplest to read. Ninjaone has helped us to reach amazing ROI because with all in one platform solution helped us to not to go to different vendors for supporting our customers. NInjaone support and onboarding have also helped a lot along the way wherever we were stuck. The patch management using AI and AI driven analysis has made our technician's life easier when it comes to patching devices as it provides information regarding KB articles and more which reduces risks and enhance the stability.
What do you dislike about the product?
Fancy Modern Theme missing, ninjaone should bring more fancy themes for customer matching the AI modern market. Also Dashboard should have option to reject KB articles using KBs instead of going in policy. Moreover MFA timeout should be increased . Ninjaone technicians should be able to disable the ninjaremote toast bubble which appears after connect to clients machine. THere should be an option to hide that for some clients.
What problems is the product solving and how is that benefiting you?
This tool is helping us reducing complexity and switching between different vendors. Automated patch management is big for us.
Smooth, Fast, and Feature-Rich—A Real Workload Reducer
What do you like best about the product?
It’s smooth and quick to operate. It’s feature-rich and helps reduce the workload across many tasks.
What do you dislike about the product?
The NMS Monitoring that’s required just to run ping checks feels a bit convoluted and more complicated than it needs to be.
What problems is the product solving and how is that benefiting you?
Speed and searching for users/devices to remotely connect to is significantly better than the previous platform we used
Fast, Effortless Setup for Managing Multiple Client Devices
What do you like best about the product?
I love the ease and speed of install. All it takes is creating one link, and you can quickly begin managing multiple client devices.
What do you dislike about the product?
I’ve had some trouble accessing the backup utility, but I’ve been in touch with the support team, and I understand they’re working on improving its accessibility.
What problems is the product solving and how is that benefiting you?
Ninja allows me to quickly assess a client device, deploy our software toolkit, and alerts me to any issues on the device.
All-in-One Monitoring and Enforcement in One Tool
What do you like best about the product?
We are getting both monitoring and enforcement (software, policies) in one tool.
What do you dislike about the product?
It would be better to provide more detailed information about the remediation steps.
What problems is the product solving and how is that benefiting you?
NinjaOne performs automated patching to ensure device compliance, reducing the need for additional staffing to manage this responsibility.
Easy to Use Automation with Responsive Support
What do you like best about the product?
Easy to use, with powerful automation. Support is responsive whenever I run into issues or need help with configurations.
What do you dislike about the product?
The PSA integration feels limited, and the historical reporting doesn’t go beyond 90 days. There’s also a fairly steep learning curve, especially for entry-level technicians.
What problems is the product solving and how is that benefiting you?
Great tool for our MSP business. It gives us insight into all our customers’ organizations and assets in a single pane of glass, along with powerful tools to manage everything more effectively.
Real-Time Endpoint Management with Strong Data Security
What do you like best about the product?
NinjaOne provides real-time endpoint management while maintaining the confidentiality, integrity, and availability of your data.
What do you dislike about the product?
NinjaOne offers a customizable asset management feature. Unfortunately, assets still have to be entered manually rather than being captured through an automated inventory.
What problems is the product solving and how is that benefiting you?
NinjaOne provides real-time vulnerability analysis to help mitigate and remediate security risks as they arise.
Absolutely Easy to Use
What do you like best about the product?
Absolutely Easy to use, self explaining, good remote control Features
What do you dislike about the product?
Nothing yet :)
(have to write something to reach minimum characters :(
(have to write something to reach minimum characters :(
What problems is the product solving and how is that benefiting you?
Helping customers get information about their systems in time
Easy to Use and Highly Customizable
What do you like best about the product?
There is a lot of customizable options and is easy to use
What do you dislike about the product?
I do not like how long it takes for searches, or that it you don't get a list of devices you can click on, then click on another. You have to start a new search every time.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
What problems is the product solving and how is that benefiting you?
It has helped with our printer deployment management and to be able to organize our clients so that we could use scripts or install apps to specific clients as they prefer.
The alerting system is a nice added functionality as well.
The alerting system is a nice added functionality as well.
Fast, Clear UI and Seamless Apple Business Manager Integration
What do you like best about the product?
The UI is easy to grasp, and the features are presented clearly without an overwhelming amount of fluff. Integration with Apple Business manager took a bit to get rolling but once we're were there, it was seamless. It loads very quickly, don't have to refresh a bunch of times. Pricing is competitive, you definitely feel the value once you're using it on a day-to-day. Haven't really been able to delve to deep on the AI side of things unfortunately, too early in adoption to comment.
What do you dislike about the product?
Support has been hit or miss. Too many L1 checks - we're technicians running this thing, we don't need to cycle through rudamental checks to identify a source to the problem, though this is not a reflection on the app.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
What problems is the product solving and how is that benefiting you?
The RMM features are excellent. Automation library is effectively replacing Intune. It deploys faster, is more responsive and the remote tool handles like a luxury car. We're able to delivery faster more effecient support as a result.
Intuitive, Easy-to-Navigate GUI
What do you like best about the product?
Quite intuitive GUI - easy to navigate and see what I need to see
What do you dislike about the product?
Feels like some features are hidden - but I'm not a power user, so it could just be me
What problems is the product solving and how is that benefiting you?
Lets me quickly see what's happening on a customer's estate
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