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Easy to use and feature rich NMS
What do you like best about the product?
Comes with a large script library which can be easily extended with your own scripts. Continuesly working on integratin more and more software so that for e.g. Antivirus software ist natively integrated in the eco-system.
What do you dislike about the product?
Some of the menus are not fully developed or not yet adapted to the standard
What problems is the product solving and how is that benefiting you?
Ninja solves the problem of being able to switch to a client via remote maintenance after receiving a warning from an automation and possibly being able to recognise the cause via the client overview.
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New Software with new feautres
What do you like best about the product?
platform is very intuitive - me as IT-Team love the to adress quickly issues, automated tasks nad manage the devices from a single dashboard, User interface is very friendly and make it easier to navigate.
What do you dislike about the product?
Sometimes I find some limitations with reporting and cutomization options.
Alerting System needs some workarounds for fine-tuning.
Alerting System needs some workarounds for fine-tuning.
What problems is the product solving and how is that benefiting you?
Easy Remote Monitoring and Support for me and our customers.
External Access von Service Providers simplified.
Minimizing human errors.
External Access von Service Providers simplified.
Minimizing human errors.
Great RMM that just works
What do you like best about the product?
Ease of setup, support for many platforms (Mac, Liniux and Windows), fast script engine.
What do you dislike about the product?
Ticketsystem is a bit underperforming and can be improved.
What problems is the product solving and how is that benefiting you?
With monitoring and automated scripts, we can resolve issues before they impact users, reducing downtime and improving productivity.
Best RMM software!
What do you like best about the product?
NinjaOne has been very helpful to our company when we started to implement the software to our customers. Great and fast response and also good in their pricing.
What do you dislike about the product?
nothing to complain about the company or product.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our company to monitor and patch our customers systems. These devices will be updated and third party software will be patched automatically.
Best Remote Programm
What do you like best about the product?
Ninja is Easy to use and brings a lot of features
What do you dislike about the product?
Didnt run in any dislikes in Ninja yet . Will get back to that question
What problems is the product solving and how is that benefiting you?
Fast access to Active directory
Great experience with ninja one
What do you like best about the product?
Ease of use. Lots of info at my fingertips.
What do you dislike about the product?
Wish I switch to them sooner.great experience so far.
What problems is the product solving and how is that benefiting you?
Speed in managing client environment
Fast service, faster results.
What do you like best about the product?
I like that the product works as it should, little downtime, and very responsive support.
What do you dislike about the product?
Sometimes slow load times. Also sometimes have issues with the agent installers.
What problems is the product solving and how is that benefiting you?
No isses at the moment.
NinjaOne RMM and Remote Desktop
What do you like best about the product?
The best thing about NinjaOne is its all-in-one simplicity and automation for IT management. It offers a powerful platform that combines remote monitoring, patch management, and remote support with an intuitive interface.
What do you dislike about the product?
Helpdesk and Note needs more enhancements.
What problems is the product solving and how is that benefiting you?
RMM, Remote Support, Patching, SentinelOne
Very Helpful and Friendly
What do you like best about the product?
THe ability to always reach out and have a friendly productive conversation, that both solves my issue and creates a relationship with my accouint manager
What do you dislike about the product?
nothing that I can say, it has always been rather straightforward, or solved wuickly with a phone call
What problems is the product solving and how is that benefiting you?
It is a very easy RMM tool that allows my coworkers to remote intothere computer quickly and effectivly with little to no explination/trainging on my end
NinjaOne is one of the BEST IT management tools we have ever used.
What do you like best about the product?
Having a platform that provides us a suite of tools (RMM, patch management, asset management, backup, endpoint security, automation, and ticketing system) all inside one single pane of glass is incredible, and to have each of those tools perform exceptionally well is a modern marvel. I would have to rank the combination of their RMM, ticketing, and automation capabilities top-tier and easily may favorite part of the platform. I also love how simple and intuitive the interface is, and it just works!
What do you dislike about the product?
Hmmmm....that is a tough one. Most of the things I dislike are already on their roadmap to be added or tweaked, but if I had to pick something it would be customization of ticketing and the ticket request form. I wish the ticket customization was more robust and I do not like the limitations of the system tray request form. It too should be customizable. I also dislike that you cannot add attachments to the system tray ticket form. I extremely dislike that I cannot approve or deny an OS patch based on the OS. For example, in a mixed environment of Windows 10 and 11, I cannot approve patches based on the current OS (particularly because some 10 machines are capable of moving up to 11, and the automated patch/update will upgrade them), instead I have to reject or approve them by device.
What problems is the product solving and how is that benefiting you?
For our internal IT department it addresses several critical challenges, significantly enhancing operational efficiency and security. NinjaOne’s integrated support ticketing system allows for efficient user issue tracking and resolution, giving our IT team a streamlined way to prioritize, monitor, and address support requests, enhancing end-user satisfaction and productivity. With NinjaOne’s remote monitoring and management, our IT team gains real-time visibility and control over all devices, reducing downtime and improving issue response times. The platform’s automated patch management and endpoint security capabilities ensure that all devices are consistently up-to-date and protected, minimizing the risk of vulnerabilities and supporting regulatory compliance. By centralizing IT asset management, NinjaOne provides accurate inventory tracking, aiding in budget planning and preventing unnecessary purchases. Additionally, automated backup and disaster recovery features also safeguard essential data, allowing for continuity in public service even during system disruptions. By automating routine IT tasks, like software updates and security scans, NinjaOne frees up our IT team to focus on strategic initiatives, improving service delivery. Overall, NinjaOne offers SETRPC a scalable, streamlined IT management solution that boosts security, efficiency, and resource management, supporting our mission to deliver effective regional planning services.
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