Total visibility of the teams: a great boost for our service
What do you like best about the product?
NinjaOne allows us to have a "snapshot" of everything that is happening on our clients' devices. This "snapshot" allows us to always stay ahead and provide better service to our clients.
What do you dislike about the product?
The tool is so powerful that, at times, it is difficult to progress with the integration.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to resolve end device incidents automatically, in the shortest possible time and with an agile process.
Great Price and Easy Use
What do you like best about the product?
The Price is great especially when compared to other similar systems. RMM features are great and continuing to improve. The ability to push files was a great addition.
What do you dislike about the product?
Ticketing system still has a long way to go. We need better reporting and features.
What problems is the product solving and how is that benefiting you?
We never had a reliable way to see what software was installed on remote user computers, and we also couldn’t tell which patches had been applied. Now we have much better visibility into our devices in the field, which makes it far easier to understand what’s installed and what’s up to date.
Easy to Navigate, User-Friendly, and Frequently Updated
What do you like best about the product?
Easy to navigate/user friendly/updates made frequently
What do you dislike about the product?
Automations library is too many clicks to access
What problems is the product solving and how is that benefiting you?
Remote access, scripting, bit locker recovery, patching, monitoring
Easy to Use, Quick Deployment, and Strong Support
What do you like best about the product?
What I really enjoy about NinjaOne is how easy it is to use. It was also simple to deploy across our fleet with a single download. Their documentation is strong and helpful, and if the documentation doesn’t cover what you need, you can reach out to customer support for assistance. We use the ticketing system daily for our users, and it includes a lot of features, like MDM, which we’ve started using for our loaner equipment. We were also able to integrate from SolarWinds to NinjaOne with ease.
What do you dislike about the product?
I dislike that after 10-15 minutes it logs you out and have to relog in.
What problems is the product solving and how is that benefiting you?
I like being able to manage tickets, and how easy it is for users to submit a ticket. I also appreciate being able to remote into PCs that only have an internet connection.
Automation has transformed remote endpoint management and now supports efficient small IT teams
What is our primary use case?
NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is currently deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. Our PCs are configured to automate patch Windows updates, and we are making use of the built-in software patching as well. Some of the servers are set up for auto-patching that are not as critical.
We have also written a number of scripts to make changes to the PC or add software as the need has arisen. Pushing updates for non-Windows updates is a game saver. Most everything we use is already set up in NinjaOne, and you just have to select a box to say to keep them up to date on the desktop.
NinjaOne is used daily to keep track of inventory of the hardware and software we have deployed, and we push updates to all desktops to keep them up to date with all software, not just Microsoft updates. One of the best features we use is the remote control part where you can take over a user's desktop to either help them with an issue or just remotely work on the PC when the user is not there.
What is most valuable?
Some of the best features that NinjaOne has to offer include proactive security, insights at a glance, enhanced user experience, boost technical efficiency, execute tasks swiftly, and also integrations.
Proactive security empowers our IT department teams to secure endpoints through automated patch management, comprehensive antivirus protection, robust backup capabilities, and continuous visibility into the device. NinjaOne executes tasks swiftly through a built-in cloud-native platform, and enables rapid task execution and script deployment across all endpoints, regardless of their location, ensuring minimal latency and maximum responsiveness. Key integration with essential IT tools in our organization, which includes PSA, EDR, security platforms, remote access, and notification tools creates a cohesive IT environment.
Additionally, NinjaOne provides flexible onboarding, with month-to-month pricing, along with unlimited onboarding, training, and support at no extra cost. Script management to address items is seamless.
NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance. It has allowed us to increase the number of devices and clients we service without an equal increase in headcount. It has been a key component in our push to standardize deployment across customers. Compared to the previous RMM solution, it does more for a low cost, making it very cost-effective.
What needs improvement?
Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed automation would be a valuable addition. Customer support should be accessible 24/7, which would be a great improvement.
Constant updates to NinjaOne would be beneficial in the future.
For how long have I used the solution?
NinjaOne has been used for the past five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
We are able to manage 400 to 500 devices at a time, so it is very scalable.
NinjaOne is very scalable because it enables us to manage even 2,000 to 3,000 endpoints across hundreds of customers and employees. It handles remote access to the devices, OS patching, and software patching and management automation at cost. Other RMM solutions have been used in the past, but NinjaOne has been the easiest to get up and running at a pretty advanced level. It does everything we need and does it quickly.
How are customer service and support?
Customer support is active and proactive, but not reachable 24/7, which is an issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
ConnectWise RMM was previously used.
The switch from ConnectWise RMM to NinjaOne was made because NinjaOne is very easy to use. It seems to be the easiest to get up and running, and how everything is presented seems easier than other solutions we looked at. The bottom line was that it had the features we wanted, and the price was very reasonable and competitive compared to the other vendors.
How was the initial setup?
The pricing was cost-effective compared to alternatives, and the setup was straightforward and easy.
What other advice do I have?
Since starting to use NinjaOne, Windows patching, as employees cannot get it done themselves, is making an impact. Having data about our PCs all the time, which we did not have, is a great achievement. Remote access to PCs in a variety of ways versus hoping remote desktop would work greatly improves our ability to manage our employees' PCs and our clients' PCs.
We now have access to data and to the PCs as long as they are on and connected to any network. This has made an impact on our ability to manage and maintain our workforce PCs.
NinjaOne is a great tool, especially compared to the previous solution, ConnectWise RMM. It has better activity logging and detailed information on which user is doing what from where. It has also greatly improved how easy it is to deploy our full stack of security software.
NinjaOne is well suited for situations where fully remote management for servers and workstations is needed. It gives the ability to handle after-hours requests without tying up a technician for the entire night, weekend, or day, as well as rapid response to emergency requests. It is very flexible and a highly reliable tool, and I give this review a rating of 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Powerful Yet Lightweight RMM with a Clean, Intuitive Interface
What do you like best about the product?
NinjaOne stands out for being powerful without feeling heavy. The interface is clean and intuitive, so techs can get productive quickly instead of fighting the tool. It’s fast and reliable, with a lightweight agent and responsive remote access, which really matters during incidents.
What do you dislike about the product?
Reporting is limited, advanced automation can be clunky, non-Windows support is weaker, and costs can add up as you scale.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of fragmented IT tools by putting monitoring, patching, and remote support in one place. That means fewer issues, faster fixes, and less time spent on routine work.
Powerful, Clean, and Reliable—NinjaOne Just Gets Out of Your Way
What do you like best about the product?
NinjaOne’s best thing is that it’s powerful without being a pain,clean UI, reliable patching, solid automation, and fast support. It just gets out of your way and lets you do the job.
What do you dislike about the product?
Common gripes are basic reporting, imited deep customization, and cost creeping up as you add modules. Solid tool,just not super flexible at the edges.
What problems is the product solving and how is that benefiting you?
Saves time
Reduces firefighting
Improves uptime/security
Flexible automation of scripts and apps that convinces
What do you like best about the product?
I particularly like the flexibility in automating scripts and apps.
What do you dislike about the product?
For me, the MDM – unlike Intune – does not yet offer any direct added value.
What problems is the product solving and how is that benefiting you?
I don't understand the question
Remote Assistance and Automation That Just Works
What do you like best about the product?
Remote assistance and autmatation collaborative work with customers
What do you dislike about the product?
Ticketing System is just for One entity and not for every subtenant
What problems is the product solving and how is that benefiting you?
Automatation and Updates
Smooth Software Deployment and MDM Configuration
What do you like best about the product?
Deployment of software and configuration of Mobile Device Management (MDM).
What do you dislike about the product?
Updates and computer restarts are frequently experiencing processing hangs.
What problems is the product solving and how is that benefiting you?
One panel of glass across our environment provides ease of use.
