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Great Asset Management, But Lacks Support and Reasonable Pricing
What do you like best about the product?
I can see all of my assets in one location. I can remote in to devices to solve user problems.
What do you dislike about the product?
Lack of any support or training. When we first bought the product we were thrown into the deep end. Any training is behind another login wall. Pricing on Ninjas ticketing system was just absurd. We have found support somewhat lacking. Overall it is hard to get a new support engineer trained in the product.
What problems is the product solving and how is that benefiting you?
This allows us to quickly see devices that are missing updates. The software allows us to remote in to fix user issues when nessceary.
Value and simplicity.
What do you like best about the product?
Its a fantastic deal for all the value it brings to our company
What do you dislike about the product?
white mode by default, the AI felt inconsistent.
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
NinjaOne X Aspire
What do you like best about the product?
NinjaOne integrations have played a pivotal role in enhancing Aspire’s co-managed IT service model, particularly through the Aspire Unity platform. By enabling seamless two-way ticket assignment, note syncing, and ticket ID mapping across systems, Aspire has achieved real-time visibility and operational alignment between its internal teams and customer ITSM environments. The integration with NinjaOne has also streamlined SNMP monitoring transitions, allowing Aspire to migrate from legacy systems to modern NMS delegates with minimal disruption. This has empowered Aspire to deliver intelligent automation, improved patch management, and enhanced reporting capabilities, especially for non-Intune devices. Furthermore, Aspire’s strategic use of NinjaOne in vulnerability management demos and enablement sessions has reinforced its commitment to scalable, secure, and collaborative IT operations. Overall, the integration has not only boosted technical delivery but also elevated customer experience and internal efficiency across Aspire’s service landscape.
What do you dislike about the product?
Nothing that i would say i have encountered
What problems is the product solving and how is that benefiting you?
Remote Support Efficiency
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
Ninja RMM Review
What do you like best about the product?
Simplicity, simple to set up and onboard new clients. Remote access and the new background mode.
What do you dislike about the product?
Updates can be a pain, especially when needing reboots. The health dashboard needs a revamp
What problems is the product solving and how is that benefiting you?
RMM, remote support and patch management (though this needs improvement).
A helpful tool for a helpdesk team
What do you like best about the product?
it provides a lot of the necessary tools a helpdesk team would need in one place allowing for you to cut down on having to manage numerous other programmes and services such as remote software and device management services all in one, its ease of use has made it a daily staple for everyone in the team.
What do you dislike about the product?
i dont think there is any particular area that i dislike about ninja, it would be good if there were some more easily accessible monitoring features for when we are trying to track outages on our systems rather than having to run checks and commands across individual devices
What problems is the product solving and how is that benefiting you?
the biggest problem it has helped us solve is patch management with its scheduler making managing our devices so much easier
NinjaOne
What do you like best about the product?
The remote connections to the server or clients
What do you dislike about the product?
That so little is queried during the snmp queries
What problems is the product solving and how is that benefiting you?
that you don't need a VPN to connect to your customers but can simply use Ninja Remote to connect
It's a great tool for endpoint management, but the ticketing system still needs quite a bit of work.
What do you like best about the product?
As I mentioned earlier, it's a great endpoint management tool. It’s been effective in streamlining device oversight and improving visibility across our environment.
What do you dislike about the product?
As I mentioned, it's a great endpoint management tool. However, there are a few areas that could use improvement:
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
Ticketing System: This part still needs significant work. The reporting functionality is not user-friendly, and the overall ticketing workflow doesn’t align well with how a typical IT team operates.
Ninja Remote Access: The remote access experience has been inconsistent. There have been multiple instances where we urgently needed to connect to a user's device, but were delayed due to agent update prompts. It would be helpful if there were an option to push updates to all users at once, or allow remote access across different agent versions to avoid disruptions.
What problems is the product solving and how is that benefiting you?
few software all in one platform
NinjaOne is great to work with.
What do you like best about the product?
The possibilities are nearly limitless.Remote Maintenance
What do you dislike about the product?
Sometimes a little slow when monitoring.
What problems is the product solving and how is that benefiting you?
Monitoring, remote maintenance, device overview
Could use some feature improvements
What do you like best about the product?
NinjaOne is fairly easy to use, and I like the dashboard.
What do you dislike about the product?
some of the features with NinjaOne need improving. Examples below:
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
What problems is the product solving and how is that benefiting you?
I can remote into users devices and set up a script repo.
Great for Workstations, Falls Short for Servers
What do you like best about the product?
NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. For an enterprise environment with lots of endpoints, it makes keeping systems up-to-date and secure far less of a headache. The lightweight agent and intuitive dashboard are also nice touches, making it easy to roll out changes or troubleshoot user issues quickly.
What do you dislike about the product?
When it comes to server administration, NinjaOne doesn’t quite measure up. The feature set feels shallow. Basic monitoring works, but anything beyond that is clunky or missing. Scripting and automation doesn't integrate as smoothly on servers, and I find myself falling back on other tools for server management tasks. If you need deep visibility, advanced alerting, or serious configuration management on servers, you’ll likely be disappointed.
What problems is the product solving and how is that benefiting you?
NinjaOne takes a lot of the grunt work out of workstation management. It centralizes patching, updates, and remote access so I don’t have to spend time chasing down individual machines. End users get faster support because I can quickly jump in, diagnose, and fix issues without disrupting their work. Automation also helps ensure systems stay compliant without constant manual oversight.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
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