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Seamless End-Device Interaction Without Disrupting Users
What do you like best about the product?
Being able to interact with end devices without interrupting end users.
What do you dislike about the product?
It can be overwhelming and learning about new features occasionally occur after the fact. I tend to find out that there is a more direct method of accomplishing what I was trying to do after I have already created a script.
What problems is the product solving and how is that benefiting you?
Proactive resolution of issues like disk space, patch management, and backups, have saved considerable time for technicians
Easy to Use, Secure, and Stable
What do you like best about the product?
Easy to use, secure, good integrations, and stable
What do you dislike about the product?
Network monitoring is mediocre at best..
What problems is the product solving and how is that benefiting you?
FIP compliant, monitoring is satisfactory
All-in-One Portal with a Great Pricing Model
What do you like best about the product?
bundlerd solutions in one portal, good pricing model
What do you dislike about the product?
Not as polished a front end as some other platforms
What problems is the product solving and how is that benefiting you?
easy end point management with broad range of solutions and flexible pricing
Centralized Multi-Client Device Monitoring with a Useful End-User Portal
What do you like best about the product?
It allows me to provide services to multiple clients through Organizations, each with their own devices and tickets. I really like how centralized and detailed the device monitoring is, and it makes it easy to stay on top of everything. The end-user portal is also very useful.
What do you dislike about the product?
I feel the end-user configuration could be improved by offering a wider variety of options and features, especially for “admin” users who shouldn’t need to be technicians to manage things effectively. For example, an end user who is an administrator for a given organization could benefit from better, broader options for dashboards and reporting.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to monitor every detail of devices across multiple clients, so we can act proactively. Its ticketing system is also quite complete and very useful.
Blazing-Fast Install and Data Sync, Plus a Powerful Remote Tool
What do you like best about the product?
The software installs very fast. Data sync is also very fast. The remote tool is powerful and works well.
What do you dislike about the product?
From now on, nothing. We still taste the tool.
What problems is the product solving and how is that benefiting you?
The dispatch software is very fast. I can take control of the computer very quickly.
Easy App with Powerful Remote Asset Administration
What do you like best about the product?
The ease of the app as well as the ability to administer assets remotely.
Installation of the application is very simple giving us both msi and exe options for Windows machines which in turn allows for mass deployment via GPO.
Installation of the application is very simple giving us both msi and exe options for Windows machines which in turn allows for mass deployment via GPO.
What do you dislike about the product?
Filtering the list can be a bit tricky but once you have a filter you are happy with, you are able to save it for quick access going forward.
What problems is the product solving and how is that benefiting you?
It allows us as engineers to be more efficient when managing calls from users who are experiencing issues.
Soon as the issue is raised we are able to see a summary of the machine which tells us useful information such as machine up time, live CPU/disk and memory usage, OS version... This on its own saves the engineers troubleshooting time significantly per call.
Soon as the issue is raised we are able to see a summary of the machine which tells us useful information such as machine up time, live CPU/disk and memory usage, OS version... This on its own saves the engineers troubleshooting time significantly per call.
Uncomplicated device management and software distribution with practical support functions
What do you like best about the product?
Uncomplicated device management and software distribution as well as practical support functions.
What do you dislike about the product?
The initially somewhat misleading menu navigation - e.g., for software packaging/distribution.
What problems is the product solving and how is that benefiting you?
Confusing domain structures that cannot be centrally managed via, for example, Intune? No problem for NinjaOne. Flexible management of all connected devices.
Super friendly support and helpful user manual at NinjaOne
What do you like best about the product?
What I like best about the customer contact with NinjaOne: super friendly, very helpful, courteous, and pleasantly uncomplicated. As a customer, you really feel understood, taken seriously, and overall very well cared for.
Additionally, NinjaOne offers a very well-maintained and comprehensive user manual, where you can quickly look up many things. And if questions do arise, you don't have to hesitate for long: You can easily contact support at any time and receive reliable assistance.
The GUI of NinjaOne is very user-friendly and the integration is also quickly done.
Additionally, NinjaOne offers a very well-maintained and comprehensive user manual, where you can quickly look up many things. And if questions do arise, you don't have to hesitate for long: You can easily contact support at any time and receive reliable assistance.
The GUI of NinjaOne is very user-friendly and the integration is also quickly done.
What do you dislike about the product?
Prices cannot be communicated quickly in passing, otherwise everything is for nothing.
What problems is the product solving and how is that benefiting you?
Monitoring of all devices, remote maintenance, and rollout of 3rd-party applications.
Reliable Backup and Remote Support
What do you like best about the product?
Backup and patching. Have glitches in patching, but overall ok.
What do you dislike about the product?
Ticketing. Vurnabilty patching. Glitches in patching certain softwares (Chrome, ASP, Office 365).
What problems is the product solving and how is that benefiting you?
Patching and remote support helping us.
Highly recommended!
What do you like best about the product?
Clean and easy to use RMM tool that saves time
What do you dislike about the product?
Automation can be slow at times, but usually down to update bugs which are quickly rectified.
What problems is the product solving and how is that benefiting you?
It solves pushing out wide spread changes with a couple of clicks, for example scripts, software can be pushed out to 100's of devices in one go.
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