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It just works
What do you like best about the product?
The remote connection is always fast and stable. Patch management is reliable and easy to set up.
What do you dislike about the product?
The ticketing is somewhat clunky but it does the job.
What problems is the product solving and how is that benefiting you?
We often need to remotely install software on user computers and ninja makes it a breeze.
Intuitive
What do you like best about the product?
The application is intuitive interface and easily integrated with other systems.
What do you dislike about the product?
The backup processes tend to fail on specific devices.
What problems is the product solving and how is that benefiting you?
Prior to using Ninja One, we lacked the ability to monitor all our network devices from a single interface. Checking network status required logging into a separate application and using a different dashboard. We also, had limited flexibility in scheduling patch policies across different levels. With Ninja One, we can now manage and monitor all devices and network activity from one centralized dashboard. It allows us to schedule patch policies by organization or by individual device, offering greater control. Additionally, we can access the registry as needed-- without causing disruption to our clients.
NinjaOne Review
What do you like best about the product?
It give us the ability to perform patch management and remote capabilities.
What do you dislike about the product?
The reporting could be improved with search and detail filters on system inventory.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
Easy to use IT management solution
What do you like best about the product?
Ninjaone is intuitive and straightforward, making it easy to navigate. The remote management features are great! My staff can troubleshoot devices without being physically present, which has cut our response times dramatically. Their support team is always quick to help when needed. NinjaOne has streamlined everything we do.
What do you dislike about the product?
Initial setup for MDM took longer than expected, but this is not Ninjaone's fault as there is not an easy automatic process for my organization's mobility devices.
What problems is the product solving and how is that benefiting you?
MDM and RMM
Always responsive to our needs
What do you like best about the product?
Our account manager is always responsive and is very knowledgeable about the product offerings to help me sell to our customers.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
What do you dislike about the product?
I utilize custom monthly reporting, and it often doesn't report accurate information for all of my devices. Making an automated process, a manual one due to having to go back and double check information.
What problems is the product solving and how is that benefiting you?
Customer information gathering and selling.
Solid product with good customer support
What do you like best about the product?
Easy visibility into the health and status of your devices. Ability to immediately take action on any number of your devices. Support for all major OSes, including Linux. Reliable remote support tool built into the UEM. Fast customer support. They take feedback seriously and you will likely see your suggestions implemented in the product.
What do you dislike about the product?
Some of the newer features can come out needing a bit of polish. It would be nice if they had built-in support for more antivirus platforms. While they haven't gone as overboard as some companies pushing unfinished AI features onto the platform, there is still some of that.
What problems is the product solving and how is that benefiting you?
Remote management, backup of critical systems, automated patching and maintenance, network monitoring, asset management.
Simple, but great
What do you like best about the product?
The patching is definitely a big plus for me. One other aspect that is helpful on a daily basis would be running scripts / cmd's in a user's session
What do you dislike about the product?
It is limited in functionality compared to Labtech, but that was simply an overly complex workhorse. Aside from that, their proprietary remote control software is leagues behind ConnectWise ScreenConnect still -- but they constantly improve which is great!
What problems is the product solving and how is that benefiting you?
Ninja solves our patching issues first and foremost. Coming from Labtech that was definitely a weak point. They also provide an easy to use interface for managing hundreds of devices without hassle.
I was looking for a centralized solution for the various IT tasks we perform, NinjaOne offers it!
What do you like best about the product?
- Quick and complete inventory of machines in the network.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
What do you dislike about the product?
- Authentication for users.
- Some lack of customization of the dashboard and certain tabs.
- Some lack of customization of the dashboard and certain tabs.
What problems is the product solving and how is that benefiting you?
Problems regarding the operating system.
Easy to use and works well
What do you like best about the product?
Straight forward, intuitive interface. Organized and effective system that delivers results with complexity or issues.
What do you dislike about the product?
More robust logging. Ability to deploy large packages more easily. Granular policies per organization, e.g. need multiple server policies do deploy different update schedules to ensure system uptime.
What problems is the product solving and how is that benefiting you?
Small team, limited resources, but still able to ensure all endpoints are updated and well-managed.
Ninja makes system management a breeze.
What do you like best about the product?
The dashboard. It gives a great overview of systems that need attention in order of severity and serves as a good general view of what is going on in our systems. The clean interface and easy to use navigation is what I appreciate most. The amount of other service Intergrations is nice as well, since a lot of the apps overlap in usefulness.
What do you dislike about the product?
Least useful for my organization would probably be the NinjaOne MDM for Android app, since we don't manage any android devices at this time.
What problems is the product solving and how is that benefiting you?
It solved the problem of asset management mostly, it helps us quickly and efficiently search for specific systems based on whatever information we have available to use, whether that is organization, PC name, or the user's login.
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