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Ninja makes system management a breeze.
What do you like best about the product?
The dashboard. It gives a great overview of systems that need attention in order of severity and serves as a good general view of what is going on in our systems. The clean interface and easy to use navigation is what I appreciate most. The amount of other service Intergrations is nice as well, since a lot of the apps overlap in usefulness.
What do you dislike about the product?
Least useful for my organization would probably be the NinjaOne MDM for Android app, since we don't manage any android devices at this time.
What problems is the product solving and how is that benefiting you?
It solved the problem of asset management mostly, it helps us quickly and efficiently search for specific systems based on whatever information we have available to use, whether that is organization, PC name, or the user's login.
Ninja has been a massive help in managing and maintaining our Windows devices
What do you like best about the product?
A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in
What do you dislike about the product?
No issues with any of the features so far
Their support is still fantastic and has been able to resolve any issues we throw at them
Their support is still fantastic and has been able to resolve any issues we throw at them
What problems is the product solving and how is that benefiting you?
The biggest problem it solved was Windows patches and 3rd party patches. We've been able to save countless hours updating our employees software using both the built in patching and with being able to push out a script to update software and other files
Ninja is a very good tool!
What do you like best about the product?
It installs very quickly, our previous rmm took roughly a half an our to install and be usable. Whereas Ninja takes only a minute or two.
What do you dislike about the product?
Occasianly a device will become unreachable and will only become reachable if the ninja agent is reinstalled.
What problems is the product solving and how is that benefiting you?
Consolidation of our backup and rmm tools, and now potenial our crm as well.
NinjaOne has been a game-changer. Streamlining our IT operations
What do you like best about the product?
NinjaOne has been a breath of fresh air—easy to onboard, incredibly responsive, and it gives us the visibility and control we need to keep everything running smoothly. What really stands out is how much time it saves us day-to-day. It just works, and that reliability lets us focus on growing the business instead of chasing IT issues. Customer support is excellent.
What do you dislike about the product?
Limited Features: Some tools like ticketing and asset management are basic or missing.
Pricey for Small Teams: Costs can add up as you scale.
Pricey for Small Teams: Costs can add up as you scale.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our IT operations by simplifying endpoint management, automating patching, and improving visibility. It replaced our previous tools without disruption and immediately boosted efficiency. The platform reduced manual tasks, cut costs, and helped our team focus on higher-value work. Onboarding was smooth, and their support has been proactive and helpful.
From Onboarding to Automation: Why We Rely on NinjaOne Daily
What do you like best about the product?
At IT ArchiTeks, we love NinjaOne. This platform has become the backbone of our operations, and we use it daily for everything from endpoint and patch management to network device monitoring and topology mapping.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
Implementation was incredibly smooth - NinjaOne is one of the easiest platforms we’ve ever rolled out. It was up and running with minimal friction, which allowed us to immediately begin improving our workflows and responsiveness.
We especially appreciate the automated scripting features, which make onboarding new devices a breeze. It’s a huge time-saver and ensures consistency across our deployments. The OS service monitoring is another standout. The ability to automatically detect and install missing security tools or other critical components means fewer gaps and faster remediation - crucial for maintaining client trust.
Integrations with SentinelOne and CrowdStrike are seamless and reliable, giving us full visibility into endpoint security without additional overhead.
I can’t say enough about NinjaOne’s customer service—it’s truly top-tier. The team is responsive, knowledgeable, and always willing to go the extra mile to ensure we’re successful.
Simply put, NinjaOne delivers on all fronts. It’s a powerhouse RMM that helps us work smarter, respond faster, and scale confidently.
What do you dislike about the product?
If I had to name a shortcoming, it would be in reporting customization. The built-in reports cover the essentials well, but advanced, tailored reporting is more limited than we’d like—especially when trying to align output with specific client needs or compliance standards. Additionally, we’d love to see the topology data from the network monitoring system integrated directly into reporting. The ability to visualize and export network structures would provide powerful documentation and planning tools. Another feature on our wish list is a Microsoft 365 admin integration, particularly for Exchange Online. Giving help desk technicians the ability to manage mailboxes, permissions, and policies directly from NinjaOne would be a huge time-saver and bring even more value to an already strong platform.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved several key challenges for us at IT Architeks, streamlining our operations and enhancing service delivery. By consolidating endpoint, patch, and network management into a single platform, we’ve eliminated the inefficiencies and blind spots caused by juggling multiple tools. Automated scripting has transformed our device onboarding process - what used to be manual and inconsistent is now fast, standardized, and scalable. Service monitoring has added another layer of protection, automatically detecting and resolving issues like missing security software before they become real problems. Patch management is now centralized and reliable, drastically improving our compliance and reducing vulnerabilities. Integration with SentinelOne and CrowdStrike gives us complete visibility into endpoint security, all from within the NinjaOne console.
A Step Above D@tto
What do you like best about the product?
I use NinjaOne every day as a core component of my support team. It has been extremely easy to integrate the platform into our daily device management. It's easy-to-understand consumption billing also helped. Customer support has been excellent the few times I've had to reach out.
What do you dislike about the product?
MDM for iOS devices has been hit or miss. The setup was not the best, and it's integration into the platform is not quite there.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the one pane of glass I need to manage my clients devices in an organized and modern UI.
Ninja is best business wise, still need some improvements
What do you like best about the product?
Ninja is great for a msp not following the how to be an msp for dummies playbook. No long term contracts, lots of options. There are a lot of included features in this software for the money
What do you dislike about the product?
Sometimes they have stupid glitches that shouldn't occur, however they are always adding more features. Getting ahold of sales/account reps can be hard as for the life of me they dont have their phone numebrs in their signatures.
What problems is the product solving and how is that benefiting you?
MSP remote monitoring and patching
Ninja one review
What do you like best about the product?
Good value RMM. Have a path to FedRAMP compliance. Responsive support.
What do you dislike about the product?
Setting up the integration, automations; technical (OS admin), operational (Help Desk), and billing to get full benefit of the tool. Opportunity for ongoing higher-level consulting
What problems is the product solving and how is that benefiting you?
Remote monitoring, Webroot liceses management, scripted patching, remote control. select desktop backup, agreement billing and endpoint segmentation (supported/unsupported)
Provides all the bang for the buck
What do you like best about the product?
I like that it integrates into most of the services, that we use to manage our systems. I appreciate the backup solution that is provided, and the customer support is very responsive.
What do you dislike about the product?
The only part about NinjaRMM that I don't care for is the Help Desk solution. A lot more could be done to make this a fully fledged ITSM with RMM integration. But I'm just nitpicking.
What problems is the product solving and how is that benefiting you?
It allows me to monitor and get alerts about crucial systems.
One of the best. You cant go wrong with this choice
What do you like best about the product?
Ease of use, able to remote in to computers to assist, and really feature rich software. Easy to setup and deploy.
What do you dislike about the product?
Nothing as of now but hoping for more features to roll out to make the experience even better.
What problems is the product solving and how is that benefiting you?
Able to remote endpoints to assist users, software patching.
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