External reviews
3,539 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product, greater community
What do you like best about the product?
I like the community formed around NinjaOne. The features of the product are amazing but the community that has come together to help outline best practice and fixes or guides for all of the unique scenarios that IT leaders face is incredible. I've been able to easily deploy scripts that others have contributed on or I've been able to take and customize ones that are similar to what I need in my environment. All of that is from the ninja dojo.
What do you dislike about the product?
We've struggled with getting the streamer app installed and configured on some of our MacBooks. I am working with support on this though so it might be resolved soon. I'm not sure if this is a problem within our environment but it seems unique to us.
What problems is the product solving and how is that benefiting you?
After transitioning away from an MSP, we were left without a way to support our endpoints. This meant no patching, no monitoring and little to no remote support. NinjaOne steps in to tackle all of those issues plus provide automation capabilities and it has been able to streamline some of the processes that we've had struggles with in the past.
Best RMM Platform
What do you like best about the product?
Remote monitoring of endpoints
Patch management
Scripting capability
Patch management
Scripting capability
What do you dislike about the product?
Limited customizability
Partially limited Linux support
No OS deployment
Partially limited Linux support
No OS deployment
What problems is the product solving and how is that benefiting you?
IT departments and MSPs often have too many manual tasks and no central overview of all devices, updates, security statuses, and support requests.
How does NinjaOne solve this problem?
Central management of all endpoints (whether in the office or remote)
Automation of maintenance, updates, and scripts
Security controls (e.g., patch management, antivirus status)
Quick response through alerts & remote access
Live overview of all systems in the network
How does NinjaOne solve this problem?
Central management of all endpoints (whether in the office or remote)
Automation of maintenance, updates, and scripts
Security controls (e.g., patch management, antivirus status)
Quick response through alerts & remote access
Live overview of all systems in the network
Very simple introduction and handling
What do you like best about the product?
Access control, 2FA again for admin actions, fast rollout, good inventory, scriptability
What do you dislike about the product?
All systems must have internet access, there is no proxy that could be centrally installed, NinjaBackup cannot save to an on-premises or private cloud repository.
What problems is the product solving and how is that benefiting you?
Standardized management of various end customers with different requirements
Nice package for low price. Still a bit of polish needed on some point. Would buy again.
What do you like best about the product?
The dashboard is very nice and clear, I like being able to run cmd, browse file, see if a collegue is remoting on a VM so I wont interupt him. We got the base package and it's still packed with usefull functionnality, unlike many other where base get you, well...base, and you need to pay for almost everything. Ninja Remote is also very nice, altought being fairly new and having a few thing to be worked on, it's working well, and the quick connect function is a very nice addition to the suite. Support have been very quick and kind. Kudos on that!
What do you dislike about the product?
Policies are a bit lacking, and are a bit unclear. There's many thing that cannot be done unless you use a script, and those that can be done, documentation is a bit lacking for people that don't have a huge experience with all that.
Support forum is also a down side. The dojo is fairly nice, but if you don't find what you need in the guide, asking on the forum is most likely to remain unanswered. I feel like having Ninja employee on the forum would be of very great help to build the community over time.
Support forum is also a down side. The dojo is fairly nice, but if you don't find what you need in the guide, asking on the forum is most likely to remain unanswered. I feel like having Ninja employee on the forum would be of very great help to build the community over time.
What problems is the product solving and how is that benefiting you?
Automated update : We used to do it manually and it was taking a lot of time. Just the time saved is more than Ninja one price.
VM monitoring : We used to rely on azure monitoring for our VM, it was pretty basic and many function where behind a pay wall. Ninja offer more for much less.
remote access : We used RDP to connect to our VM before. Now that we can use ninja remote, it allowed us to close RDP port and also to see if someone is already working on a VM, so we don't bump into each other anymore.
Policies : We now have automation and monitoring on the many service we ahve on our VM. Reducing human interection since now service can be auto resarted without human interation.
VM monitoring : We used to rely on azure monitoring for our VM, it was pretty basic and many function where behind a pay wall. Ninja offer more for much less.
remote access : We used RDP to connect to our VM before. Now that we can use ninja remote, it allowed us to close RDP port and also to see if someone is already working on a VM, so we don't bump into each other anymore.
Policies : We now have automation and monitoring on the many service we ahve on our VM. Reducing human interection since now service can be auto resarted without human interation.
Excellent MDM application
What do you like best about the product?
I found the MDM service to be reasonably intuitive. We were able to role out its support in a few days. The two issues we id have were resolved rather quickly. One through online documentation and the second was through Customer Support. We liked that they have continued to add features and have been able to take advantage of them. The MDM use is expanding and we are pleased with its results allowing better tracking, control and support to our users.
What do you dislike about the product?
We would like to be able to migrate all the data from a users device to a new device. Contacts, Docs, Pictures. To make a more seemless transition when upgrading phones.
What problems is the product solving and how is that benefiting you?
Ninja one solved the problem of having the users Apple ID lock out a phone. When phones were returned or exchanged previously, if they could not remember their Apple ID or left abruptly; it would take days or longer to reset a phone. We would also have to spend time with user after they got a phone to help them load all their work APPs. Now we have the phone added to NinjaOne, profile loaded and all apps ready for a user. Also when they leave it is much quicker to reset a phone and have ready for next user.
Good product, and a pleasure to work with
What do you like best about the product?
NinjaOne listens to their customers and cares about building a good product. They frequently release new features based on customer feedback.
What do you dislike about the product?
NinjaOne's infrastructure monitoring capabilities are too limited to meet our needs.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to remotely manage and provide support to our customers, as well as our own internal systems.
Worth an applause
What do you like best about the product?
Let's start with the deployment simplicity - Quick, easy, and straightforward to roll out for any user regardless of their knowledge. The Support team is fast, reliable and always correct with any resolutions. Our account manager Jivanni listens, understands and is overall very patient with my limited and sometimes minimal responses.
What do you dislike about the product?
The downside is that sometimes the software patch management doesn't always work. This is easily rectified with a Powershell command.
What problems is the product solving and how is that benefiting you?
Automation - Allows us to keep our staffing at a minimal and ultimately the solution allows us to resolve general issues with improved SLA's. Customers love the 'silent killer' aspect. ie. cache clearing, configuration/policies changes without taking them offline.
Quick Setup
What do you like best about the product?
Very quick setup of the most important things. Relatively straightforward, and if you don't know what to do next, support will help you.
What do you dislike about the product?
In some places, it's a bit cumbersome to find settings.
What problems is the product solving and how is that benefiting you?
Keep the computers up to date regarding OS updates and software updates. Provide software requests from users.
cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Some features can seem like they overlap, or have no been thought through 100%. E.g. out of the box, you get alerts for 15% low disk space on a device, there are some scripts for clean up windows updates, recycle bin, etc but this process can be lengthy and time consuming for first line techs. If Ninja developed further the process of start to finish on each alert type, this would greatly add value to the platform.
What problems is the product solving and how is that benefiting you?
for the RMM price, you get a huge feature set, the one we use the most is software deployment.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
showing 571 - 580