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Great Ticketing and Asset Management – Automation Could Be Better
What do you like best about the product?
One of the things I really appreciate is the ticketing system. It’s simple, but it works. Tickets are easy to create, track, and tie back to individual devices, which is a huge help when you’re juggling multiple issues at once. It doesn’t try to be overly complicated, and it integrates well with the rest of the platform.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
What do you dislike about the product?
Automation and scripting are where NinjaOne feels a bit underdeveloped. You can run scripts, but it’s just not as flexible or powerful as some other platforms. Advanced scripting feels clunky, and there’s not a lot of feedback when something doesn’t run as expected. The logging could be better, and there’s not much in the way of built-in error handling.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage around 100 endpoints and handle roughly 20 support tickets a week more efficiently. The ticketing system keeps everything organized and easy to track, which really streamlines our workflow. The asset management side gives us clear, real-time visibility into all our devices — hardware specs, software, patch status, etc. That’s been a big help in staying proactive with maintenance and troubleshooting. Overall, it's saving us time and helping us respond faster to user issues.
Systems Admin
What do you like best about the product?
I love patch management and Ninja support team are amzing
What do you dislike about the product?
So far I don't complain about the product.
What problems is the product solving and how is that benefiting you?
IT asset management
new user to ninja one
What do you like best about the product?
Being able to manage my fleet from a browser in the cloud. Easy to implement to our fleet. Team is quick to respond to emails.
What do you dislike about the product?
Some of the features can be a little obtuse. Hard to tell what is readily available.
What problems is the product solving and how is that benefiting you?
fleet management. Working from home is becoming more simple
Ninja Review
What do you like best about the product?
Constant Updates, Great Features. Great Integrations
What do you dislike about the product?
Need better maintenance windows. Need to be able to schedule long term maintenance so not getting alerted.
What problems is the product solving and how is that benefiting you?
More scripts. Ease of use. Remediation capabilities. Apple support
IT like a Ninja
What do you like best about the product?
Fantastic scalability and availability. It doesn't matter where my users are, I'm able to remotely help and patch PCs. Deploying the software was painless and we were able to install on all of our computers in a few weeks.
What do you dislike about the product?
No conditional access for the MDM product.
What problems is the product solving and how is that benefiting you?
Ninja allows me to keep my organization running at peak efficiency, whether it be patching or remotely troubleshooting user issues.
A very good RMM platform, a better business partner
What do you like best about the product?
Ease of use and deployment.
Good value.
Ninja is an excellent business partner. I feel that Ninja's values as a company are much like my own. I like that Ninja is focused on success of MSP partners, rather than solely on their own bottom line.
Good value.
Ninja is an excellent business partner. I feel that Ninja's values as a company are much like my own. I like that Ninja is focused on success of MSP partners, rather than solely on their own bottom line.
What do you dislike about the product?
I'd like more timely support. If we're opening a support ticket, we've already spent time trying to resolve on our own. Our time is literally money, and we need access to effective support asap when requested. It's not always practical for us to shift focus back to an issue at a later time when Ninja support is able to work with us.
What problems is the product solving and how is that benefiting you?
Remote support via Ninja Remote.
Software deployment, configuration and automated tuning via scripting.
Backup via Ninja Backup and SAAS backup for MS365.
Software deployment, configuration and automated tuning via scripting.
Backup via Ninja Backup and SAAS backup for MS365.
Good toolset for Windows automation and patching
What do you like best about the product?
Patching automation
Scripting capabilities
Custom fields
Dashboards
Scripting capabilities
Custom fields
Dashboards
What do you dislike about the product?
Reporting including not easy to locate systems with high CVE counts
What problems is the product solving and how is that benefiting you?
Software deployment and configuration management after Intune enrollment.
Windows patching with custom fields for information and scripting.
Windows patching with custom fields for information and scripting.
Efficient, Easy-to-Use Platform
What do you like best about the product?
NinjaOne has been a solid win for our IT team. It's easy to use, with a good interface and intuitive workflows that assist us with onboarding . We rely on it daily for patching, remote support, and maintaining an inventory of devices. These all work reliably and require minimal ongoing maintenance. Implementation was fast, and support has been responsive whenever we've needed assistance. The platform integrates well with our environment and offers a good balance of features without becoming overwhelming.
What do you dislike about the product?
Our biggest struggle is with reporting. Core functionality is excellent, but the reporting tools available via the portal are a little behind compared to the rest of the platform.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we struggled with patching and knowing the posture of our devices. We had limited visibility into the endpoints themselves, and our remote support tool was expensive. NinjaOne has helped us centralize and automate these processes, which has reduced the workload on the team to accomplish these tasks. The team can now patch systems and provide remote support quickly and easily.
Approachable and versatile solution
What do you like best about the product?
NinjaOne has been a great tool for us. It has been versatile and stable, and the company listens to feedback.
What do you dislike about the product?
Nothing stands out specifically as an area of weakness.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage multiple devices and services in a simple, efficient, yet powerful way.
Easy to use with an intuitive interface
What do you like best about the product?
NinjaOne makes it very easy to filter my device list by any attribute I need. The custom filtered views that I create can be saved and they then become dynamic groups that can be targeted with automations or other actions.
What do you dislike about the product?
It's not easy to see at a glance in the Devices view which endpoints are idle or have no one logged in. To figure out if it's safe to force a reboot of an endpoint, you have to click each endpoint to find the idle time value or if a user is currently logged on. It's a small nuisance, but our previous RMM gave us this ability.
What problems is the product solving and how is that benefiting you?
As we deploy more and more mobile devices that regularly leave our campus LAN, it has become critical that we utilize a cloud-based endpoint management solution.
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