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NinjaOne: Simple, Reliable, and Fairly Priced
What do you like best about the product?
NinjaOne is simple, reliable, and fairly priced
What do you dislike about the product?
UI Updates can be confusing for newer users.
What problems is the product solving and how is that benefiting you?
Onboarding and provisioning new devices in a streamlined way.
NinjaOne - An all in remote access software which helps day-to-day activities immensely.
What do you like best about the product?
Very easy to use. The quick invite link is very useful for getting users added quickly. The ticketing system is robust, and I like how you can merge tickets.
What do you dislike about the product?
Issues arise when users on a mac dont know how to allow screen recording so it can allow Ninja access.
What problems is the product solving and how is that benefiting you?
It solves major troubleshooting issues. The ability to remotely access users' devices and access command line/PowerShell is a vital tool for investigations.
Being able to schedule updates and allocate end users makes day-to-day work much simpler.
Being able to schedule updates and allocate end users makes day-to-day work much simpler.
Great RMM Functionality with a Strong Prebuilt Script Library
What do you like best about the product?
The RMM functionality is great! I love the DB of prebuilt scripts. Ability to add all assets managed and unmanaged is great!
What do you dislike about the product?
not really a dislike but looking forward to PSA in the future
What problems is the product solving and how is that benefiting you?
reduction in labor, organization etc.
Easy, All-in-One Interface That Makes Everything Simple
What do you like best about the product?
I enjoy how easy it is to do everything from one nice interface.
What do you dislike about the product?
I wish the connect in background was more useful. Not as much functionality as I thought there would be.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping me keep up to speed with about 40-50 computers at work, I'm a one man IT here at a big farm. It does a great job of helping me stay up to date with all the computers, and to quickly remote in and help people with issues.
Great Team Support, Clean Layout, and Flexible Custom Scripting
What do you like best about the product?
Support from the team, the overall layout and the ability to make custom scripts.
What do you dislike about the product?
Personally i find the patching to be a little confusing and therefore i put it off alot.
What problems is the product solving and how is that benefiting you?
Remote access to devices, everyday checks for health of servers and pc's. Easy tool to push out apps or changes to multiple devices.
“Great IT Management Tool
What do you like best about the product?
NinjaOne makes device management incredibly simple. The platform is fast, intuitive, and gives me clear visibility across all endpoints, which saves me time every day.
What do you dislike about the product?
There’s very little to dislike. Occasionally some advanced settings take a moment to find, but once you learn the layout everything works smoothly.
What problems is the product solving and how is that benefiting you?
NinjaOne centralises our endpoint management, monitoring, and patching in one place. It saves us time, reduces manual work, and gives us faster insight into issues so we can resolve them before they impact users
Innovative remote access that significantly simplifies remote access
What do you like best about the product?
NinjaOne is innovative and very helpful when it comes to remote access. The solution is overall well thought out and makes remote access significantly easier for me.
What do you dislike about the product?
It is a bit complicated to manage one's own devices.
What problems is the product solving and how is that benefiting you?
I find that there is virtually no problem there.
NinjaOne: Very good solution for managing and maintaining remote computers
What do you like best about the product?
NinjaOne is a very good solution for managing and maintaining remote computers.
What do you dislike about the product?
It is a bit confusing, and one could definitely improve something there.
What problems is the product solving and how is that benefiting you?
IT teams often struggle to centrally monitor and maintain remote devices and to respond quickly to issues. Different tools, lack of transparency, and a lot of manual effort lead to time loss, unnecessary complexity, and ultimately to higher downtime.
Rock-Solid MSP Tool with Super Responsive Support
What do you like best about the product?
NinjaOne has a super responsive, easy-to-reach support team, genuinely great account managers, and a rock-solid product. It’s stable, well thought out, and has all the features an MSP actually needs—without unnecessary fluff.
What do you dislike about the product?
There aren’t many real downsides to NinjaOne. If anything, some advanced automation and reporting options could be a bit more customizable, but for day-to-day RMM and IT operations, it does exactly what it promises and does it well.
What problems is the product solving and how is that benefiting you?
As an MSP, NinjaOne solves the challenge of managing and supporting a large number of endpoints across multiple customers without adding operational overhead. It gives us a single, reliable platform for monitoring, patching, remote access, and automation, which replaces multiple tools and manual processes.
This has significantly improved our response times, reduced reactive support, and increased consistency across client environments. The automation and alerting allow our team to be proactive rather than firefighting, while the simplicity of the platform means engineers can work efficiently without a steep learning curve.
Overall, NinjaOne helps us scale our services, maintain high service quality, and deliver a better experience to our customers with less operational complexity.
This has significantly improved our response times, reduced reactive support, and increased consistency across client environments. The automation and alerting allow our team to be proactive rather than firefighting, while the simplicity of the platform means engineers can work efficiently without a steep learning curve.
Overall, NinjaOne helps us scale our services, maintain high service quality, and deliver a better experience to our customers with less operational complexity.
Fantastic Customization and Control Over our Managed Clients
What do you like best about the product?
Customization tools. The amount of control we have over the system is fantastic.
What do you dislike about the product?
Stability. We have agents randomly fail on servers that we have to use our backup agent to access to reinstall ninja. This is the only issue I personally have seen as a technician.
What problems is the product solving and how is that benefiting you?
Access for remote workers, along side update management and automated alerts. Through combination with REWST we are able to generate tickets automatically in Connectwise that would otherwise go unnoticed such as Storage limit alerts, Server tools reporting failure or difficulties among others. We also were able to enable a Remote Support account that is automatically added as a local admin on every ninja install with rotating passwords to access that account. HUGELY convenient for client verification and security.
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