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Reliable RMM and Backup Tool for Remote Monitoring
What do you like best about the product?
Great RMM tool for remote tools and monitoring. Backup tool has been very reliable
What do you dislike about the product?
Logs could be more fleshed out. They provide adequate basic logging on devices but more detailed logs would be beneficial. Some app add ons do not seem worth pricing. may be better as packages instead of individual add ons. Only connects to sentinel, crowdstrike edr. should priortize this as connections to EDRs especially Microsoft defender is huge benefit to organizations
What problems is the product solving and how is that benefiting you?
Primarily remote tool for remote support and automation
NinjaOne Makes Script Deployment and Custom Group Targeting Effortless
What do you like best about the product?
The most helpful feature is NinjaOne is the ability to use and manage many scripts which can be deployed in one off applications or within policies and tasks. I also very often create custom groups, another very powerful feature, in which we can target with the scripts.
What do you dislike about the product?
There isn't really an easy way to mass tag computers other than using custom fields, which you would need to set with either the API or a powershell script run in an automation. There are also some things missing from the API, such as the ability to set the webhook for monitor alerts.
What problems is the product solving and how is that benefiting you?
It helps us manage policies, software distribution, and compliance on many computers across all of our clients.
Easy to Use, Fast to Deploy, and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Easy Deployment and Powerful Automation for Streamlined IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Comprehensive Logging, Deep Customisation, and Robust Integrations
What do you like best about the product?
Comprehensive logging, extensive customisation options, and a wide range of third-party integrations.
What do you dislike about the product?
there is a lack of flexibility in creating groups
What problems is the product solving and how is that benefiting you?
OS and Software patching, this has been a big issue for us in the past and NinjaOne has helped us reduce the number of vulnerabilities
Easy Deployment and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Easy to Use, Quick to Deploy, and Great for Automation
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation
What do you dislike about the product?
Slow rollout / deployment can be frustrating
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Easy Deployment and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Easy Deployment and Powerful Automation for Streamlined IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Easy to Use and Configure, with Helpful Dojo and Great Support
What do you like best about the product?
Very easy to use and configure, Dojo is incredibly helpful for finding info - Support team is great for what the Dojo doesn't have
What do you dislike about the product?
Been working on the MDM features recently and there are some missing features - Technician access in Kiosk mode, some issue with location tracking and lost mode not working correctly.
UI not too configurable, seems cramped and not all info is relevant.
Various outages recently caused some issues with customers and accessing their environments
UI not too configurable, seems cramped and not all info is relevant.
Various outages recently caused some issues with customers and accessing their environments
What problems is the product solving and how is that benefiting you?
Windows devices are much easier to manage now on a mass-scale, "Automation Library" is leaps and bounds better than Intune for quick fixes with near instant reporting compared to waiting for devices to check in with Intune, then for Intune to update it's reporting
Server patching takes much less time to complete compared to ConnectWise Automate (previous product) as well as adding devices in to the platform using "Network Discovery"
Server patching takes much less time to complete compared to ConnectWise Automate (previous product) as well as adding devices in to the platform using "Network Discovery"
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