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NinjaOne makes management of endpoints simple and straightforward
What do you like best about the product?
The NinjaOne dashboard give a clear and simple view into the status of endpoints across all of our customers. Agent is easy to deploy and works well with other platforms where additional compliance is needed.
What do you dislike about the product?
Sometimes software updates do not install properly, especially if updated via other means, and can be difficult to resolve via the dashboard.
What problems is the product solving and how is that benefiting you?
Our clients are located across the country so the remote support feature is the primary benefit as well as providing patch management of systems located outside of traditional office settings.
Excellent RMM
What do you like best about the product?
NinjaOne does all the things I need an RMM tool to do for a good price without some years-long commitment.
What do you dislike about the product?
You still have to buy the product in blocks of endpoints rather than 1:1 usage.
What problems is the product solving and how is that benefiting you?
It provides excellent RMM tools on a month-to-month basis
Awesome Platform
What do you like best about the product?
The platform is intuitive and it is easy to manage multiple products from a single location. The platform is also very fast and scripts/automations fire off quickly.
What do you dislike about the product?
The reporting aspect leaves a bit to be desired. The built-in reports are ok but it would be great to see a bit more put into it.
What problems is the product solving and how is that benefiting you?
Ninja actually helped us cut cost when we switched from our previous RMM provider. The addition of the mobile app has also allowed us to be in the know at all times which has been great.
ninjaone helps out
What do you like best about the product?
quick response from support
ninjaone remote viewer
running scripts
over view of device status
integrated backups
integrated sentinel one - and support helping me get it setup
client portal for access and backups
dojo documentation
ninjaone remote viewer
running scripts
over view of device status
integrated backups
integrated sentinel one - and support helping me get it setup
client portal for access and backups
dojo documentation
What do you dislike about the product?
no online billing portal
no linux backup
no linux backup
What problems is the product solving and how is that benefiting you?
patching and updates
Great onboarding experience and far far easier product to use from my previous RMM.
What do you like best about the product?
The RMM part of Ninjaone is fantastic. Much quicker for me to remote connect to systems, more stable, I have great visibility into all remote systems.
Just generally far cleaner setup than what I had before with Endpoint Central.
Very easy to onboard.
Outstanding customer support.
Just generally far cleaner setup than what I had before with Endpoint Central.
Very easy to onboard.
Outstanding customer support.
What do you dislike about the product?
The Ticket system is decent but I think it needs some additional features still to be a more powerful tool for me. I like it and love the connection to users/systems/tickets but again, it could use more. I'd be happy to review.
What problems is the product solving and how is that benefiting you?
As a smaller shop, having less tools, less complexity is essential. Ninjaone allowed me to compress a few tools into one: RMM, Ticketing, monitors, etc.
That is a huge boost!
That is a huge boost!
It is overall very good, I have seen it getting improved
What do you like best about the product?
I have mostly used it for remote connectivity, I prefer that
It made onboarding and troubleshooting process very easy
It made onboarding and troubleshooting process very easy
What do you dislike about the product?
I had many difficulties to make it work with macbook
There should be something done regarding that.
Never worked with macbook, tried googling it and pretty much did all the recommendations suggested by google but nothing really helped
There should be something done regarding that.
Never worked with macbook, tried googling it and pretty much did all the recommendations suggested by google but nothing really helped
What problems is the product solving and how is that benefiting you?
Remote connection is the problem which ninja solves for us.
Made our onboarding and offboarding process smoother
Made our onboarding and offboarding process smoother
Great Setup and Easy Onboarding
What do you like best about the product?
The setup implementation and ease of use of the product has been great to use.
What do you dislike about the product?
Unable to remote connect from a mobile device.
What problems is the product solving and how is that benefiting you?
Being able to manage patching of machines with ease and getting reporting on status of endpoints.
Review of Ninja RMM
What do you like best about the product?
I really like the patch management and remote tools. it really makes our job easier having everything automated. Customer support is really great as well.
- we recently subscribed to their backup solution, which we really like! it has already saved one of our clients from disaster!
we really like how we can have RMM, Backup, M365 Backup, AV all in one Spot, (they tell me M365 backup is coming to portal soon)
a feature we would like is to have the ticketing system built into that doesnt need to just have the companies we manage and have it more customizable.
- we recently subscribed to their backup solution, which we really like! it has already saved one of our clients from disaster!
we really like how we can have RMM, Backup, M365 Backup, AV all in one Spot, (they tell me M365 backup is coming to portal soon)
a feature we would like is to have the ticketing system built into that doesnt need to just have the companies we manage and have it more customizable.
What do you dislike about the product?
they have a tool called Quick Support which is an amazing idea. the fact that it does not have elevated permissions when you connect to the client makes your job really difficult to troubleshoot. a huge miss.
my above comment is still true. we found that the end user has to right click and run as admin to give us the admin privlages which is sometimes hard to tell users that are in their 80's that we support. but other than that. we love this company.
my above comment is still true. we found that the end user has to right click and run as admin to give us the admin privlages which is sometimes hard to tell users that are in their 80's that we support. but other than that. we love this company.
What problems is the product solving and how is that benefiting you?
patch management and automation.
helping people with their tech problems is the biggest part of our business and we rely heavily on the remote tools.
backup solutions for disaster recovery is a game changer!
helping people with their tech problems is the biggest part of our business and we rely heavily on the remote tools.
backup solutions for disaster recovery is a game changer!
Ninja One Long Term Review
What do you like best about the product?
We've found Ninja One to be a very solid RMM. It's management and remote support tools are solid and well rounded. The pricing has always been competitive and fair. Some of the third party integrations could use more polish however they are constantly iterating and improving the product.
What do you dislike about the product?
Some integrations are incomplete. Ninja One rolled out their own remote control option. While it is better integrated than the third party offerings (splashtop and teamviewer) it still needs work to be on par with those offerings. Patching can at times be clunky.
What problems is the product solving and how is that benefiting you?
Streamlining patch management. "single pane of glass" management for all aspects of monitoring (patching, backup, AV, security).
Efficient and easy remote asset/software management
What do you like best about the product?
The user interface and the platform's capabilities
What do you dislike about the product?
Ninja remote software is not reliable and remote access to assets is a bit challenging
What problems is the product solving and how is that benefiting you?
More efficient and faster asset management
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