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Ninja is best business wise, still need some improvements
What do you like best about the product?
Ninja is great for a msp not following the how to be an msp for dummies playbook. No long term contracts, lots of options. There are a lot of included features in this software for the money
What do you dislike about the product?
Sometimes they have stupid glitches that shouldn't occur, however they are always adding more features. Getting ahold of sales/account reps can be hard as for the life of me they dont have their phone numebrs in their signatures.
What problems is the product solving and how is that benefiting you?
MSP remote monitoring and patching
Ninja one review
What do you like best about the product?
Good value RMM. Have a path to FedRAMP compliance. Responsive support.
What do you dislike about the product?
Setting up the integration, automations; technical (OS admin), operational (Help Desk), and billing to get full benefit of the tool. Opportunity for ongoing higher-level consulting
What problems is the product solving and how is that benefiting you?
Remote monitoring, Webroot liceses management, scripted patching, remote control. select desktop backup, agreement billing and endpoint segmentation (supported/unsupported)
Provides all the bang for the buck
What do you like best about the product?
I like that it integrates into most of the services, that we use to manage our systems. I appreciate the backup solution that is provided, and the customer support is very responsive.
What do you dislike about the product?
The only part about NinjaRMM that I don't care for is the Help Desk solution. A lot more could be done to make this a fully fledged ITSM with RMM integration. But I'm just nitpicking.
What problems is the product solving and how is that benefiting you?
It allows me to monitor and get alerts about crucial systems.
One of the best. You cant go wrong with this choice
What do you like best about the product?
Ease of use, able to remote in to computers to assist, and really feature rich software. Easy to setup and deploy.
What do you dislike about the product?
Nothing as of now but hoping for more features to roll out to make the experience even better.
What problems is the product solving and how is that benefiting you?
Able to remote endpoints to assist users, software patching.
Ninja is a solid RMM
What do you like best about the product?
Integrated remote desktop access (although it supports TeamViewer and Splashtop as well). The Scripting is good. QuickConnect is a really nice feature.
What do you dislike about the product?
Your login will sometimes time out while you're actively working and you have to log in again. The interface is not always intuitive. We have an issue where the agent sometimes doesn't work on a machine and so it reports offline, but the machine is online. We've reported this to tech support but the assistance has been lackluster. A related issue is when the machine mistakenly reports offline, Ninja won't allow you to connect even through the non-Ninja remote desktop access tools (TeamViewer for us).
What problems is the product solving and how is that benefiting you?
Ninja helps us to manage our clients workstations and servers.
Abatement Tech
What do you like best about the product?
Automation and ease of use, customer support
What do you dislike about the product?
Ticketing is too simple and require more fields to reflect varies divisions, departements
What problems is the product solving and how is that benefiting you?
Ticketing and automation
Great Ticketing and Asset Management – Automation Could Be Better
What do you like best about the product?
One of the things I really appreciate is the ticketing system. It’s simple, but it works. Tickets are easy to create, track, and tie back to individual devices, which is a huge help when you’re juggling multiple issues at once. It doesn’t try to be overly complicated, and it integrates well with the rest of the platform.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
The asset management is another strong point. You get detailed information on hardware, installed software, patch status, and more — all in one place. It’s easy to keep tabs on what’s in your environment, and the data updates quickly, which is crucial when you’re working live issues.
What do you dislike about the product?
Automation and scripting are where NinjaOne feels a bit underdeveloped. You can run scripts, but it’s just not as flexible or powerful as some other platforms. Advanced scripting feels clunky, and there’s not a lot of feedback when something doesn’t run as expected. The logging could be better, and there’s not much in the way of built-in error handling.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
Automation policies are okay for basic tasks, like pushing out updates or setting up basic maintenance, but if you’re looking to build more complex workflows with conditional logic or branching, you’re going to hit limitations fast. For teams that rely on automation to save time and scale up, this part can be frustrating.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage around 100 endpoints and handle roughly 20 support tickets a week more efficiently. The ticketing system keeps everything organized and easy to track, which really streamlines our workflow. The asset management side gives us clear, real-time visibility into all our devices — hardware specs, software, patch status, etc. That’s been a big help in staying proactive with maintenance and troubleshooting. Overall, it's saving us time and helping us respond faster to user issues.
Systems Admin
What do you like best about the product?
I love patch management and Ninja support team are amzing
What do you dislike about the product?
So far I don't complain about the product.
What problems is the product solving and how is that benefiting you?
IT asset management
new user to ninja one
What do you like best about the product?
Being able to manage my fleet from a browser in the cloud. Easy to implement to our fleet. Team is quick to respond to emails.
What do you dislike about the product?
Some of the features can be a little obtuse. Hard to tell what is readily available.
What problems is the product solving and how is that benefiting you?
fleet management. Working from home is becoming more simple
Ninja Review
What do you like best about the product?
Constant Updates, Great Features. Great Integrations
What do you dislike about the product?
Need better maintenance windows. Need to be able to schedule long term maintenance so not getting alerted.
What problems is the product solving and how is that benefiting you?
More scripts. Ease of use. Remediation capabilities. Apple support
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