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NinjaOne has massively facilitated our daily work with our various customer networks.
What do you like best about the product?
The service is cloud-based. Thus, it is accessible from anywhere. The endpoint "only" needs an internet connection. The setup is logical and easy to understand; you can quickly implement desires and goals. Very active community.
What do you dislike about the product?
Now and then, one notices that with more complex processes, one reaches their limits; then one must help oneself with scripts or other workarounds.
What problems is the product solving and how is that benefiting you?
we hardly had the opportunity to centrally retrieve or manage the patch level of all our customers before using NinjaOne.
NinjaOne - Review May 2025
What do you like best about the product?
Our Ninja One Reps and Techs; we started working with Taylor and we're working with Jen now, fabulous experience, always prompt professional and great to deal with especially given that our business tends to be hectic and run at a frenetic pace. The Techs we've dealt have always been professional and courteous and extremely knowledgeable and patient.
What do you dislike about the product?
On the odd occasion when we place a ticket sometimes the response is not as prompt as it is going through Jen
What problems is the product solving and how is that benefiting you?
Installing Windows Updates, Trouble Ticketing, Installing Applications\Scripts and soon hopefully user Backups
The most cost-effective way to manage machines
What do you like best about the product?
Deploying software, monitoring endpoint health, and pricing.
What do you dislike about the product?
Reporting is a little bit weak and not as customizable as I would like.
What problems is the product solving and how is that benefiting you?
Ease of deploying software and monitoring machine health.
NinjaOne Device Management
What do you like best about the product?
The OS and software patching is nice along with the MDM for iPhones.
What do you dislike about the product?
Being able to force update applications better on MacOS.
What problems is the product solving and how is that benefiting you?
Making sure all devices are accounted for and updated on time.
Daily Work
What do you like best about the product?
Very clear, fast navigation, very good customization options
What do you dislike about the product?
Sometimes a little awkward to adjust the right configurations
What problems is the product solving and how is that benefiting you?
Quickly recognize and solve problems
Excellent choice for straightforward RMM
What do you like best about the product?
We found NinjaOne very easy to set up. We were able to get it up and running very quickly. The policy management mechanisms are very well thought out and allows us to easily manage nuanced requirements. The agent-server connection is very fast - commands and scripts run almost instantaneously, which has improved our productivity. The admin interface is quick and easy to navigate and it has cut down our RMM management time by about 70%.
What do you dislike about the product?
With ease-of-use comes some limitations. Some missing features are client-level software installation/update overrides, instead requiring spinning up a separate policy for clients that require a different loadout. Also, all scripting runs locally on the workstation only, there is no way to "stack" scripts and have one script call another based on script responses. Having a server-side script engine that can be optionally coupled with the agent-side one would vastly improve functionality. They have started rolling this out with conditional script functions in "conditions" but being able to use it in a scheduled script would be great as well.
What problems is the product solving and how is that benefiting you?
Centralized management of our client devices and ensuring our MSP product suite is deployed and managed on all machines.
Great so far
What do you like best about the product?
Accessing endpoints is easy to navigate and easy to use. Especially the remote features.
What do you dislike about the product?
The diagrams take up too much space. There is no dark mode.
What problems is the product solving and how is that benefiting you?
It's allowing access to endpoints in one central location.
NinjaOne
What do you like best about the product?
NinjaOne's agent is that killer app that makes it worth it. The customization is actually useful and expansive. Feature rich but affordable for small business.
What do you dislike about the product?
There is very limited Google Workspace integration. While Mac is supported, definitely not to the same extent as Windows. Too expensive for larger organizations with penny wise budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing a single solution for both patching and ticketing. For the Windows side of the house, this is a unified integration via the systray agent. With the information the agent provides, the usual lack of end user information is greatly reduced.
Our Solution of Choice for Monitoring and Patchmanagement
What do you like best about the product?
Fast and professionalcommunication if we have questions
What do you dislike about the product?
That we only have one shared console for our Managed Service Customers. Customers who need to have an indipendant console can only be served vie resell
What problems is the product solving and how is that benefiting you?
Managing the Endpoints of our Customers
Many features, clear design, lot of automation possibilities
What do you like best about the product?
Automation possibilities, regulary updates and new features
What do you dislike about the product?
The Patchmanagement is still a disaster and there is no option to ackknowledge warnings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us as an MSP by centralizing endpoint management, automating routine tasks, and providing powerful remote support tools. It saves us time, reduces manual effort, and improves our response times, which directly benefits both our team and our clients.
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