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Worth an applause
What do you like best about the product?
Let's start with the deployment simplicity - Quick, easy, and straightforward to roll out for any user regardless of their knowledge. The Support team is fast, reliable and always correct with any resolutions. Our account manager Jivanni listens, understands and is overall very patient with my limited and sometimes minimal responses.
What do you dislike about the product?
The downside is that sometimes the software patch management doesn't always work. This is easily rectified with a Powershell command.
What problems is the product solving and how is that benefiting you?
Automation - Allows us to keep our staffing at a minimal and ultimately the solution allows us to resolve general issues with improved SLA's. Customers love the 'silent killer' aspect. ie. cache clearing, configuration/policies changes without taking them offline.
Quick Setup
What do you like best about the product?
Very quick setup of the most important things. Relatively straightforward, and if you don't know what to do next, support will help you.
What do you dislike about the product?
In some places, it's a bit cumbersome to find settings.
What problems is the product solving and how is that benefiting you?
Keep the computers up to date regarding OS updates and software updates. Provide software requests from users.
cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Some features can seem like they overlap, or have no been thought through 100%. E.g. out of the box, you get alerts for 15% low disk space on a device, there are some scripts for clean up windows updates, recycle bin, etc but this process can be lengthy and time consuming for first line techs. If Ninja developed further the process of start to finish on each alert type, this would greatly add value to the platform.
What problems is the product solving and how is that benefiting you?
for the RMM price, you get a huge feature set, the one we use the most is software deployment.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
Ninja One Review
What do you like best about the product?
The way we can install software silently to multiple devices
What do you dislike about the product?
The mobile application user interface is not that good.
The remote access to machines from mobile app is almost impossible.
The remote access to machines from mobile app is almost impossible.
What problems is the product solving and how is that benefiting you?
Asset management of multiple devices
Process automation proactive monitoring
What do you like best about the product?
The convenience of managing everything in a single console
What do you dislike about the product?
Sometimes new features are added that are not ready yet, it is better to have a consolidated test environment before releasing into production
What problems is the product solving and how is that benefiting you?
The management console greatly facilitates the work of system administrators. Active monitoring often prevents issues.
Total control with NinjaOne
What do you like best about the product?
How easy they make it to manage your devices in one place
What do you dislike about the product?
I would like to see an easier way to push software app installation to end user workstations
What problems is the product solving and how is that benefiting you?
We are able to keep our endpoints up to date with critical security patches for the OS with NinjaOne. We are also able to perform real-time remote support for our end users which is extremely crucial for our law firm.
Penn Systems Group, Inc.
What do you like best about the product?
User Interface. My entire team has embraced the product and is comfortable with it.
What do you dislike about the product?
Nothing really. This is our 4th RMM and is the best of the bunch so far.
What problems is the product solving and how is that benefiting you?
SNMP awareness
Alerting
Patching
Alerting
Patching
NinjaTools
What do you like best about the product?
The most I like abaout ninja is that the tools are very creative and easy to use, also if you have problems with the dojo and teh support team to resolve your issues.
What do you dislike about the product?
The worst thing is that in my case its a little bit complicated to acces to some places or some options
What problems is the product solving and how is that benefiting you?
Back up issues
Very practical and intuitive program
What do you like best about the product?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about the product?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is the product solving and how is that benefiting you?
So far I haven't seen any problem
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