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NinjaOne exceeds our needs as an organization
What do you like best about the product?
I like the remote access tool most about Ninja. It's easy to use and allows admins to access users' desktops no matter where they are. The documentation is really good as well.
What do you dislike about the product?
There are no complaints for the tool NinjaOne
What problems is the product solving and how is that benefiting you?
EndPoint Management
Slick service with excellent support
What do you like best about the product?
Enrolment is easy and the device info screens are well designed. User permission management is straightforward and powerful. The support team is friendly and responds quickly, bug reports are handled efficiently, and feature requests are encouraged, being transparently handled through a roadmap made available to all customers.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
What do you dislike about the product?
One downside of the swiss-army knife design is that some features you might hope would be baked in instead require setting up scripts or automations manually. It's a very understandable design choice and can be a strength, but if you're understaffed in IT, it may represent a bit more of a burden to getting up and running.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
What problems is the product solving and how is that benefiting you?
We have a mostly remote workforce and our fee-for-service business model makes any downtime costly. The alerts and easy remote access features make support easy.
Powerful RMM
What do you like best about the product?
NinjaOne has extensive resources and help to ensure you get setup. The policies and automations are easy to setup, especially with the template library.
What do you dislike about the product?
Mass maintaining and updating scripts is a very manual process. You cannot open a new tab to edit the script without losing your list view.
What problems is the product solving and how is that benefiting you?
NinjaOne takes away the difficulty of setting up and maintaining an RMM has complex as ConnectWise Automate.
Great product, great value!
What do you like best about the product?
Simple layout with ease of access, fast acting scripting and patching.
What do you dislike about the product?
UI could be considered too basic with lack of colours, not aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Ninja helps us manage all our corporate endpoints giving the team confidence to provide a swift support process, easy to implement.
Easy to get started, easy to get help!
What do you like best about the product?
I thoroughly enjoy how easy it is to get help when you are stuck. They will help you onward and make you more equipped to work on your own.
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
What do you dislike about the product?
I will let you know if I find a dislike some day...
What problems is the product solving and how is that benefiting you?
Centralized support of my users, and deployment of software. Also monitoring User devices to see whether they are updated or not
Super Tool
What do you like best about the product?
Clarity, easy management, good support, easy to integrate
What do you dislike about the product?
Sometimes the remote mirroring does not work
What problems is the product solving and how is that benefiting you?
We wanted to find a central management system for our customers and customer systems that combines as many features as possible.
NinjaOne - the RMM tool for everyone, simple and professional
What do you like best about the product?
NinjaOne is a particularly user-friendly (easy to handle) and efficient RMM tool that stands out with an intuitive user interface and can be quickly learned. It allows centralized management of all devices, servers, and workstations, supports multiple operating systems like Windows, macOS, and Linux, and is thus suitable for various IT environments. The tool offers powerful task automation, especially in patch management, and allows the creation of scripts to automate recurring tasks.
With NinjaOne, administrators can monitor system performance in real-time and receive immediate alerts if necessary. Security and compliance features such as encrypted connections and detailed compliance reports provide additional protection. Furthermore, the tool offers high scalability, making it suitable for both small businesses and large IT teams or managed service providers. The flexible pricing model and the ability to pay only for needed features make NinjaOne particularly cost-efficient.
Compared to other RMM tools, NinjaOne scores with faster performance, easier handling, and greater adaptability to the individual needs of users. It can also be easily integrated into existing IT infrastructures and offers excellent customer support. Overall, NinjaOne offers an excellent price-performance ratio and is a recommended solution for IT teams looking for a powerful and flexible remote management software.
NinjaOne is among the first 5 products I start in the morning. We use the tool daily, and therefore it must work - no ifs or buts.
In particular, the implementation of the user interface is extremely simple, resolved, and requires little to no training from my perspective. It is self-explanatory, and anyone can start right away. The use for agent rollout is also well and easily implemented.
With NinjaOne, administrators can monitor system performance in real-time and receive immediate alerts if necessary. Security and compliance features such as encrypted connections and detailed compliance reports provide additional protection. Furthermore, the tool offers high scalability, making it suitable for both small businesses and large IT teams or managed service providers. The flexible pricing model and the ability to pay only for needed features make NinjaOne particularly cost-efficient.
Compared to other RMM tools, NinjaOne scores with faster performance, easier handling, and greater adaptability to the individual needs of users. It can also be easily integrated into existing IT infrastructures and offers excellent customer support. Overall, NinjaOne offers an excellent price-performance ratio and is a recommended solution for IT teams looking for a powerful and flexible remote management software.
NinjaOne is among the first 5 products I start in the morning. We use the tool daily, and therefore it must work - no ifs or buts.
In particular, the implementation of the user interface is extremely simple, resolved, and requires little to no training from my perspective. It is self-explanatory, and anyone can start right away. The use for agent rollout is also well and easily implemented.
What do you dislike about the product?
The analysis, reporting, and long-term retention (e.g., from monitoring) should be possible retroactively for 365 days. Competitors are somewhat better in this regard.
What problems is the product solving and how is that benefiting you?
In summary, it can be said that NinjaOne addresses many of the everyday challenges faced by IT service providers and MSPs by offering a user-friendly, scalable, and automated solution for device and network management. The features for security, remote maintenance, automation, and reporting help to increase efficiency, reduce error rates, and enhance customer satisfaction.
Really good so far
What do you like best about the product?
It's really nice to have multiple IT functions under a single roof. The ability to consolidate patch management, health monitoring, remote access, documentation, etc into a single service create a ton of efficiency in my business.
What do you dislike about the product?
I feel like some of the services can improve (and will improve over time). I attempted to use the built in IT documentation and didn't find it dynamic enough to migrate my existing documentation solution
What problems is the product solving and how is that benefiting you?
Consolidating multiple IT services under 1 roof
The best remote monitoring tool so far
What do you like best about the product?
- Monitoring and management of an infrastructure is massively simplified by Ninja
- Includes all the tools necessary for management.
- Includes all the tools necessary for management.
What do you dislike about the product?
The user interface could be a bit more intuitive in some areas.
What problems is the product solving and how is that benefiting you?
I am not entirely sure what the question is aiming at.
Solid Application for Company Needs
What do you like best about the product?
All in one application that serves many needs
What do you dislike about the product?
Helpdesk notifications are a little clunky
What problems is the product solving and how is that benefiting you?
Quicker more responsive way of accessing clients computers. The ability to set up a new more easy to use help desk. Updating client computers directly from the application.
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