I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
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Easy to use and setup - only minor issues with specific situations
What do you like best about the product?
Easy setup and package generation. Policies are able to be tailored as required. Add-on software can usually be incorporated under various policies. Deployment is straight forward. We deploy it on every staff computer used. We only have issues on AVD.
What do you dislike about the product?
When deployed to a AVD it tends to install everything as a server product instead of a "desktop" product. While it is true that most virtual desktop systems run on a server base, the client/desktop portion for the end-user is running as a Windows Pro computer and we require the Ninja agent, update agent, and add-on softwares (such as TeamViewer) to behave as such.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
What problems is the product solving and how is that benefiting you?
Our company works in a WFH model for many departments, including Tech. In addition, we have staff across the country, and in some cases, in various countries. Once installed, Ninja allows us to keep those staff systems up-to-date and managed as required, as well as being able to remotely aid the staff member when needed. This keeps the staff uptime high and minimzes the requirement of sending out replacement systems in many cases. Using the data collected about the system on a regular basis also allows us to make decisions on what computers may require upgrading or components changed out. Remote software review lets us see what software may be missing, or on the system that should not be.
Highly Recommend
What do you like best about the product?
Ease of Integration and use considering hwere we were coming from
What do you dislike about the product?
I think Customer Support can be much better.
What problems is the product solving and how is that benefiting you?
We have problems managing our endpoints but with Ninja, that became so easy.
Great end user management software
What do you like best about the product?
I've used a few different end user management softwares before but none of them have been as good as NinjaOne. It covers all the basic needs any helpdesk or IT department and keeps it all as simple as possible. The new Ninja Remote feature has been a significant improvement over splashtop or even team viewer. The end user remote desktop feature has also been a cruical leg up for my department and has come in handy on numerous emergency occassions. All around, great product.
What do you dislike about the product?
I don't have too many issues with NinjaOne. A lot of the "everyday use" problems can usually be addressed in the customer service portal or "dojo" or on the public forums. If you can't get an answer there you can still contact a reperesenative or technician to get it resolved.
What problems is the product solving and how is that benefiting you?
NinjaOne puts all of our core end user devices in one easy-to-use location for our entire IT department. Whether its checking on a device or helping an end user with a ticket, its very convinent its all located in one web application. Since utilizing the MDM feature of Ninja as well it has been a one stop shop for all of our devices. It has been a cruical part in making our IT department far more efficent at its job.
Solid product, reasonably priced, intuitive deployment
What do you like best about the product?
NinjaOne had a very intuitive setup. The way you configure the policies and how they're deployed made sense and was not overly complicated. I like how it's hosted and removed the burden of application upgrades from the customer. The interface is polished and easy to navigate. The interface also appears to respond fast; there hasn't been any noticable lag or latency. I do like how often the agents check-in as well.
What do you dislike about the product?
The mobile app is a bit limiting with functionalty but suspect there will be more added later. I would like to see an auto-retry feature added for patching failures in the future.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system, MDM and patching solution all under one roof. We were able to cancel three other applications and consolidate them all under NinjaOne which is very helpful. Also, because it's hosted, clients who are not connected to our network via VPN still can communicate with NinjaOne and us making it easier to provide support for mobile users.
Great experience overall
What do you like best about the product?
Ninjaone is a versatile program that offers great functionality for our everyday tasks. The script library is extensive and the ability to run powershell scripts with ease is a lifesaver. Generally it works as intended with a few hiccups here and there.
What do you dislike about the product?
Ninjaone has one great drawback in my opinion and that many times the ninja remote fails to connect. I've seen it too many times now and I really struggle
What problems is the product solving and how is that benefiting you?
Patch management & asset management.
it is nice with nice customizations
What do you like best about the product?
it is very nice with nice customizations
What do you dislike about the product?
it is very nice with nice customizations
ease of use
Ninja support slow in implementation of our requests
ease of use
Ninja support slow in implementation of our requests
What problems is the product solving and how is that benefiting you?
all it
NinjaOne - Great Features and Easy to Use
What do you like best about the product?
Teamviewer integrated into the application is excellent. Running scripts is easier than in other tools
What do you dislike about the product?
I ran into some issues trying to disable users from accessing machines using provided scripts. Outside of that, everything has been great
What problems is the product solving and how is that benefiting you?
Having Patching management, Asset managment, and remote support all in a single place is very convenient
Has streamlined software rollouts with efficient remote support tools and is great for small companies
What is our primary use case?
How has it helped my organization?
NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.
What is most valuable?
The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing. These capabilities facilitate small rollouts for scripts or software. We recommend it for small companies transitioning to the Microsoft cloud. The software's automation tools have solved critical deployment problems for small businesses.
Additionally, the pricing is suitable for small companies, and customers often see a return on investment in the first six months.
What needs improvement?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.
For how long have I used the solution?
I have been dealing with NinjaOne for approximately six to eight years.
How are customer service and support?
The technical support for NinjaOne works perfectly. Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
How would you rate customer service and support?
Positive
What was our ROI?
The return on investment for our customers generally occurs within the first six months.
What's my experience with pricing, setup cost, and licensing?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such as AI enhancements or other specialized settings.
Which other solutions did I evaluate?
NinjaOne is considered the only suitable option on the market for our purposes. There are no significant competitors.
What other advice do I have?
Overall, I rate NinjaOne eight or nine out of ten. I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed.
Remote access rocks.
What do you like best about the product?
It is the source of truth for what software and patches are installed.
What do you dislike about the product?
It has so many features itis hard to leverage all of what it can do.
What problems is the product solving and how is that benefiting you?
It is the source of truth for the IT assetts.
New user and still learning
What do you like best about the product?
Support and comminication. Still early to give feedback on the actual software but seem very good.
What do you dislike about the product?
to early to tell but it does seem I have to use two-factor authentication
What problems is the product solving and how is that benefiting you?
ensight to servers and workstatioins lacking in resources like HDD Space and Memory usage.
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