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Branded Cities Dojo review
What do you like best about the product?
I really like the new Device Overview Graphs
What do you dislike about the product?
I am still not able to reset Alerts from Devices that need to be rebooted that are not connected and have been offline for a while.
What problems is the product solving and how is that benefiting you?
Being able to manageall our assests (media players ) across the continent.
Lots of features, small footprint
What do you like best about the product?
Ninja is compact, you're not lost in a maze of configuration settings to get things done.
What do you dislike about the product?
Some of the features are not intuitively named, and could use a little polish. the MDM is very light weight on features and i think it lags behind some of their competitors.
What problems is the product solving and how is that benefiting you?
The biggest problem Ninja solves for us is MDM on android devices. We have an MDM for Apple devices but it doesnt support Android, and Ninja MDM was built into the RMM tool making intergration super easy for us.
NinjaOne is a great product that makes our lives easier
What do you like best about the product?
The amount of data and the ability to use it to make powerful policies and scripting.
What do you dislike about the product?
The patching could be better about information about the reason for failures.
What problems is the product solving and how is that benefiting you?
Gathering information into a single data source as well as keeping systems up to date and allowing us to manage software and scripting in a secure manner.
Doing more with less
What do you like best about the product?
NinjaOne makes it extremely easy to support our widely spread company devices, both on-prem and remote.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
What do you dislike about the product?
The Support Desk function is pretty basic. I would like to see more features surround automated routing or AI based decision-based routing. Currently you can devise rules to do some of this, but this doesn't work for every scenario.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a singular solution to managing our endpoints. Both from a patch management perspective and remote management and support desk function. It allowed us to consolidate what used to be three different solutions into one, greatly simplifying the tools needed to be learned and used by my support staff.
NinjaOne has improved our control over computers, enabling more effective patching.
What do you like best about the product?
I like being able to quickly run scripts on devices and monitor the ongoing state of our computers. The patching system for 3rd party products is also great and keeps us patched with those hard to maintain applications.
What do you dislike about the product?
NinjaOne does not support monitoring, configuring, or managing Windows Defender on devices. This requires us to either enroll our computers in Defender XDR or implement our own solutions. Running actions in Defender are hard to monitor; meaning if I want to run a scan, I cannot see the progress or understand if the scan is even running via a remote management system. Also checking Defender update status and errors is an issue. We use Ninja to automate running Defender scripts and alert on Windows Events related but a more built-in system would be better.
What problems is the product solving and how is that benefiting you?
By utilizing NinjaOne we are able to expand those who can provide support to our entire environment. Today, we have our Human Resources, Payroll, Health Information Management, and Epic Analysts teams using it. NinjaOne provides a quick and easy way to support our end users experiencing complex problems that are not related just to IT.
Ninja Good
What do you like best about the product?
It is practical to help customers and to administer servers.
What do you dislike about the product?
That one cannot properly sort by PC names.
What problems is the product solving and how is that benefiting you?
That one can connect to a PC or server without confirmation.
powerful but clean and responsive Tool
What do you like best about the product?
the UI is clean and responsive, possibilities are almost endless
What do you dislike about the product?
sometimes buggy, and have to know where to find things
What problems is the product solving and how is that benefiting you?
we dont need many platforms but just Ninja and maybe 2 others for all our managed services. Technicians appreciate the easy connection and powershell access
good RMM for mid-sized business customers
What do you like best about the product?
Bulk execution of scripts - Patch management - easy to use - easy rollout
What do you dislike about the product?
Services often stop out of nowhere, thus servers are shown as offline when they are not offline.
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
What problems is the product solving and how is that benefiting you?
Bugs after updates
Would recommend NinjaOne
What do you like best about the product?
Easy to navigate UI. The pricing is straight forward than most other competitors. Can write/utilize custom scripts to get information or alerts that you need. Constantly adding new features.
What do you dislike about the product?
Integrating with the antivirus products like GravityZone and Sentinal One can be problematic if you don't follow the "happy flow". Unable to delete multiple files at a time from backup . Also unable to easily figure out why a backup might be taking up a lot of space.
What problems is the product solving and how is that benefiting you?
Can see backup status all in one place. Antivirus issues can alert you real time to fix issues quickly. Can also quickly run commands on endpoints without disturbing the end user. Have also written custom scripts to verify programs like Sage or QB Desktop are backing up properly locally and can have it alert us if a backup is missing.
Excellent endpoint management tool
What do you like best about the product?
This is one of our go-to tools. Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Also provides remote access to the file system, registry, and services. Provides command line access for cmd shell and Powershell to run individual commands or scripts. We use it for patch management and to automate software installs and it works very well for that. It can also be used to apply system policies in a reliable way. It is highly configurable in most regards.
What do you dislike about the product?
The tool has a lot of capabilities so it can take some time to learn where all of the features reside in the interface and how to navigate it. Not everything is intuitive, but once you learn it is very powerful. The reports could also be easier to configure. Those take a little effort to figure out.
What problems is the product solving and how is that benefiting you?
The biggest benefit for us is patch management. We use Windows and it manages the patching for desktops, laptops, and servers how we want. It uses information provided by Windows Update to determine which patches to install. It is highly configurable to push the patches we want when we want and notify end users so they can reboot on their schedule or we can force the reboot if needed. We have upgraded many systems from Windows 10 to Windows 11 using this and it works well. Most of the upgrade happens in the background and prompts the user to reboot at their convenience. After reboot it goes through a 5-10 minute update process with no additional interaction needed. NinjaOne also gives us great control over the endpoints from a software management perspective. We can see which systems have which software and what versions. We can uninstall or push updates as needed. We can see which systems are running low on disk space, have specific processors, or any other information we want to collect.
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