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Very useful tool for everyday IT challenges
What do you like best about the product?
good flexibility
good adjustments (scripts, checks, etc.)
good adjustments (scripts, checks, etc.)
What do you dislike about the product?
sometimes the performance
partially the clarity
partially the clarity
What problems is the product solving and how is that benefiting you?
Remote maintenance.
uncomplicated remote maintenance setup
uncomplicated remote maintenance setup
Excellent software for patch management and device control
What do you like best about the product?
I love the patch management that can be done with NinjaOne, it makes life very easy.
What do you dislike about the product?
The UI could be improved to make it more user friendly
What problems is the product solving and how is that benefiting you?
patch management
We bought into NinjaOne because of where we believe it is heading, but not because of where it is.
What do you like best about the product?
NinjaOne has a newer approach to the user interface which not only makes it feel more modern, but seems to bode well for future additions/improvements as well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
NinjaOne does seem to introduce good integrations where it makes sense (e.g., PagerDuty, SentinelOne) and we have found these work very well.
What do you dislike about the product?
While NinjaOne has a lot of good features in the pipeline, basics that we have come to expect with other RMMs seem to be missing. For example:
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
- The addition of peripheral files to scripts is completely non-existent or has hacky workarounds (i.e., file transfer).
- NMS has no use to use given its current state so we rely on Zabbix.
- Policies are very inflexible, which results in a lot of edge cases that result in unexpected functionality (e.g., adding a software application to a client policy breaks inheritance of other applications, etc.). I know that NinjaOne has made the conscious decision to approach policies as a parent/child relationship, but my team continues to find ourselves missing the dynamic capabilities of policies in Datto RMM.
- The lack of a basic ability to use the existing reboot prompt functionality to prompt a user to reboot. Many of our unhealthy devices are in that state because of longer uptimes. We would love to automatically prompt the user (and allow deferral) if uptime is > x days.
- On the note of the above, for many missing features, it feels like the answer becomes "just use a PowerShell script" when we would rather a consistent feel for the end user. These feel like basic things to implement since the functionality already exists.
- The lack of an easy to access organizations page. The dashboard is nice, but sometimes we just need a tried and true list of organizations to click into.
- The lack of conditional alerts is very annoying. We don't want 200 server alerts if the firewall is down.
The support for NinjaOne is good, but only once you get your ticket escalated beyond the first tier, which takes a frustrating amount of doing useless troubleshooting to do.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to monitor and manage all client desktops and workstations.
Remote Management Made Easy, But Needs Refinements
What do you like best about the product?
I like the wide range of tools in NinjaOne, which I can use through Windows Update, CMD, or PowerShell. These tools are part of what I do for customers, allowing me to manage tasks on the backend without interrupting their workflow. The initial setup was easy, which is always a plus.
What do you dislike about the product?
Don't be too clicky on the remote button, and make sure the remote software is updated.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote software and update management, assisting clients on PCs without interrupting their workflow.
NinjaOne patch management and remote management
What do you like best about the product?
* The remote monitoring and assist integration with TeamViewer
* NinjaOne has a large list of 3rd party apps for patching
* NinjaOne has a large list of 3rd party apps for patching
What do you dislike about the product?
* The patching process takes time to refresh before it indicate if a device needs further patching/updates or a reboot.
What problems is the product solving and how is that benefiting you?
Tracking outdated systems and software and allowing system backdoor access for IT as well as remote assistance on remote devices.
Clean UI, great automation, and user-friendly
What do you like best about the product?
What I like most about NinjaOne is the patching tool. We have automated OS patching and 3rd party patches setup with Winget that push out weekly. I also like how easy it is to push out the agent to new devices. (automated with Autopilot)
What do you dislike about the product?
NinjaOne Remote - It works much better these days, but I've had a lot of bad experiences with errors etc when trying to remote into a workstation. I also wish there were slightly better reporting with patching.
What problems is the product solving and how is that benefiting you?
Remote connections, scripting, and OS/3rd party patching.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
Great all-in-one!
What do you like best about the product?
Clean interface, easy installer, lots of intergrations, customer support is great.
What do you dislike about the product?
Pricing
Failed Patches
Backups could use work.
Failed Patches
Backups could use work.
What problems is the product solving and how is that benefiting you?
An all in one solution, dont need multiple!
excellent company to work with
What do you like best about the product?
The best thing about NinjaOne is its intuitive interface and powerful automation capabilities, which streamline IT management and save time. The remote monitoring and management (RMM) features are especially useful for maintaining efficiency across endpoints.
What do you dislike about the product?
While NinjaOne is a powerful RMM tool, some users report disliking:
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
Complex UI: The interface can feel cluttered and overwhelming for new users.
Limited reporting: Custom reporting options are sometimes restrictive.
Pricing: Costs can add up quickly for smaller teams.
Learning curve: Advanced features require significant training to master.
These drawbacks vary based on user needs and experience levels.
What problems is the product solving and how is that benefiting you?
NinjaOne solves IT management challenges by offering a unified platform for endpoint monitoring, patch management, and remote access. This benefits me by streamlining IT operations, improving efficiency, and reducing manual tasks—allowing me to focus on strategic initiatives rather than routine maintenance.
Works for Us
What do you like best about the product?
The remote connectivity and device details are very helpful for our team.
What do you dislike about the product?
Scripting and automation deployment could be less cumbersome.
What problems is the product solving and how is that benefiting you?
Patching is the big item Ninja One solves for us.
Was great in the beginning but has since been lacking in innovation and support.
What do you like best about the product?
Easy navigation, very nice dashboards and clean appearance
What do you dislike about the product?
Integration, automation and scripting. I expected this to get better but seems to have stagnated.
What problems is the product solving and how is that benefiting you?
It is a clean, easy to learn RMM. This helps by letting my techs spend time assisting clients instead of hours learning the tool.
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