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NinjaOne user turned admin
What do you like best about the product?
There are many upsides to NinjaOne. Too many to focus on just one thing. NinjaOne is a great single console ticketing, Knowledge Base, Device Manager and remote access console.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
What do you dislike about the product?
NinjaOne can be difficult to get off the ground running. While it can be utilized out of the box for most functionality to start with, to really use the tool requires customization. This customization can be difficult at times as it can be a rather large learning curve.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
What problems is the product solving and how is that benefiting you?
There are a few problems that NinjaOne is helping to solve currently for us:
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
Great RMM Tool
What do you like best about the product?
Intuitve layout and the ease of which you can train another tech. Also the ability to create technicians that only have accesss to certain customers is great if the client has an onsite it contact. Gives us the ability to offer this as a tool in the customers toolbox as well. They continue to improve on an already good product. Custemr support has been responsive when we have had issues.
What do you dislike about the product?
Stop trying to turn into a PSA and focus on what you are great at.
What problems is the product solving and how is that benefiting you?
Being able to use one tool to both inventory customer workstations and help them has been very helpful. The ability to tie into our PSA platfrom and keep it updated with any changes has saved us a lot of time.
Ninja is excellent for multi OS management
What do you like best about the product?
Being able manage not just Windows and Mac but Linux too makes Ninja an excellent product for our organisation.
What do you dislike about the product?
Limited features on some operating systems
What problems is the product solving and how is that benefiting you?
Managing all operating systems in our business
Ninja really makes it easy to maintain our assets
What do you like best about the product?
The new Warranty features are helpful for staying up to date with our device warranty expiry.
Deploying this to our organisation and managing the devices has integrated well with our Intune environment.
Deploying this to our organisation and managing the devices has integrated well with our Intune environment.
What do you dislike about the product?
If it re-installs then it can duplicate the device in the portal.
What problems is the product solving and how is that benefiting you?
Mantaining our assets in a simpler fashion
NinjaOne
What do you like best about the product?
Being able to patch all of our endpoints with just a few clicks in invaluable.
What do you dislike about the product?
There are a few awkward situations with the UI, such as selecting multiple computers from a filtered view does not always allow actions to be taking on all of the selected devices.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us to keep our endpoints (servers and clients) patched with both OS updates as well as 3rd party software. This is allowing us to stay ahead of the vulnerability scans as much as possible.
NinjaOne is a superb solution for managing devices
What do you like best about the product?
The monitoring and management features of Ninja allow us to easily maintain our Device estate.
What do you dislike about the product?
It would be nice to be able to see a summary of software separated from the driver installs on a device.
What problems is the product solving and how is that benefiting you?
Administering devices in my organisation easily.
Ninja is an excellent tool for helping users!
What do you like best about the product?
Ninja's remote access capabilities and the monitoring we get enables us to manage our devices easily.
We can help users in seconds with quick remoting options.
We can help users in seconds with quick remoting options.
What do you dislike about the product?
Sometimes our application deployments don't work as expected
What problems is the product solving and how is that benefiting you?
Fixing issues on user devices quickly
NinjaOne is great for any organisation! It saves us so much hassle
What do you like best about the product?
Remoting onto devices is easy and amazing for fixing issues.
The command line tools we get also make instant remediation no problem.
The command line tools we get also make instant remediation no problem.
What do you dislike about the product?
I would like to be able to cleanup stale devices a bit more efficiently.
What problems is the product solving and how is that benefiting you?
Remote access of all devices, pushing down scripts to all devices.
Ninja for the Win!
What do you like best about the product?
Speed. Coming from an RMM system that was in place for 15+ years, we grew acustom to scriptings being slow - like 10 minutes at times for scripts to begin running. Running scripts through Ninja occurs almost immedately.
What do you dislike about the product?
While they are making progress by adding new features each release cycle, there are a few features that are either still missing or "not enough" to make automation fully functional.
What problems is the product solving and how is that benefiting you?
Ninja provides the ability to keep our endpoints up to date with patching, provides vulnerability reporting, and the ability to perform automation utilizing PowerShell as a coding language. We can push software installation and updates to all of our computers near-instantly.
NinjaOne Review
What do you like best about the product?
The remote management tool in conjunction with our usage of SentinelOne as our XDR solution has been great. Custom scripts ease of use is also enjoyable and also helps with working in a domainless environment where the lack of GPOs and a local AD is available.
What do you dislike about the product?
Long wait times on requested features can be annoying. The need for more comprehensive way to deploy 3rd party applications has been a long time coming.
What problems is the product solving and how is that benefiting you?
It allows us to easily remote manage computing devices in our organization. Easy remote support, software stack deployment, and execution of pre-built and custom scripts make it all very possible.
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